Ahmed Sélim Email & Phone Number

Dubai, AE

United Arab Emirates

Dubai, United Arab Emirates

- Leading 2 Teams of 2 Team Leads & 12 Specialists.- Monitoring the Team achievements and each FTE’s performance.- Appling the ITIL framework.- Developing the Team capabilities by enhancing individual’s points of strength and working on each FTE’s point of weakness.- Communicating Teams PD.- Participating in drafting the team/company strategy and.

Cairo, Egypt

- Leading a Team of 10 Specialists.- Monitoring the Team achievements and each FTE’s performance.- Appling the ITIL framework.- Developing the Team capabilities by enhancing individual’s points of strength and working on each FTE’s point of weakness

Cairo, Egypt

- Leading a Team of 7 Specialists and 4 Subject Matter Experts.- Monitoring the Team achievements and each FTE’s performance.- Developing the Team capabilities by enhancing individual’s points of strength and working on each FTE’s point of weakness.- Communicating the Performance dialogue to each team member.- Maintaining a green score card by achieving.

Egypt

- Responsible for dealing with any escalation P1&P2 incident and to provide solutions within the agreed and challenging SLA.- Responsible for preparing all new comers by delivering the required training for the job including the tech training and the soft skills.- Provide second line technical support for VGE customers across the Vodafone footprint.

Egypt

- Provide first line technical support for VGE customers across the Vodafone footprint globally to VGE products and solutions related issues on 24/7 technical Service Desk basis within agreed SLAs.- Team serves as a SPOC to meet the technical communications needs of MNCs, local OPCOs, Partners, Affiliates, 2nd level providers and vendors.- Log incidents.

Egypt

- The main role was to purpose a world class service compliant with ITIL standards to more than 170 customers with foot prints all over the world. - The Service Desk handles both incidents and service requests including set up of the solutions, as well as providing an interface to users for other Service activities including both Incident Management and.

Cairo, Egypt

Title: Technical Support Advisor at XBOX account “Microsoft”- Act as primary point of contact for the Multinational Corporate Global / Regional Helpdesks.- Receive and record all calls from 2nd line and co-ordinate resolution.- Monitor all users Service requests and ensure orders fulfillment according to SLA.- Escalate resolution of incident where there is.

CFCC Monira, Cairo

- Managing 17 instructor with Ages between (23Yrs-58Yrs).- Creating the learning materials.- Managing more than 300 trainee from different French universities.- Coordinating all the decisions taken from the direction to all instructor. - Handling the Team members escalations and responsible to discuss it with the center director.Achievements: - Created a.

Cairo, Egypt

- Act as primary point of contact for the Multinational Corporate Global / Regional Help desks.- Receive and record all calls from 2nd line and co-ordinate resolution.- Monitor all users Service requests and ensure orders fulfillment according to SLA.- Escalate resolution of incident where there is a breach of SLA.- Liaising with all support functions and.

Le Havre, La France

- Instructor at Claude Monet high school, Le Havre.- Instructor at Saint Joseph high school, Le Havre.- Arabic Translator at Port Océan high school.- Jury of the Yearly Academic Debate of Foreign Languages.- Instructor at Al-Salam Cultural Center.

Cairo

- Act as primary point of contact for local Internet Users.- Receive calls from end users and provide resolution.- Escalate resolution of incident where there is a breach of SLA.- Liaising with all support functions and the rest of the group to resolve technical related queries.

Education record

• Six Sigma Institute April 2018 • Six Sigma Certificate number (22408914921339

Education record

• Axelos Limited Feb 2018 • PRINCE2 Certificate number (GR633097908AS)

Education record

Activities and Societies: ITIL® V3 practitioner Vodafone Version.ITIL® V3 practitioner Vodafone Version.

Education record

Education record

Certified FDF. “Formateur Des Formateurs” (TTT – Train the Trainers in FR)

Education record

• Strategic management • Effective communication skills. • Presentation and public speaking skills. • Training in Management of Small.

Bachelor'S Degree, French Language And Literature

Leadership Training For Managers Certificate 2021, Leadership Training For Managers

Activities and Societies: Leadership Training for Managers Certificate 2021Leadership Training for Managers Certificate 2021