Selina Lim Email & Phone Number

Atlanta, Ga, Us

Ch

Manage a complex team handling excess and umbrella exposures;Handle dedicated accounts and business lines including Railroad;Revise and approve all reservation of rights and coverage denial letters;Conduct monthly file audits;Complete ongoing, midyear, and annual performance discussions;Train new adjusters on systems, best practices, and company processes.

Ch

Led and managed a team of claim professionals responsible for the triage, assignment, and segmentation of casualty claims;Worked closely with Casualty Leaders and the Claims Process Improvement team to develop and execute workflow processes that efficiently and effectively route casualty claims;Served as subject matter expert with IBM project executives to build business rules and process frameworks for field assignments;Created new set of multi-line routing rules and assignment tracker after casualty structure reorganization;Worked with Claims Technology Optimization team to streamline system processes through intelligent process automation;Drove continuous improvement and optimization within the segmentation process;Leveraged technology and automation tools so that claims are efficiently routed to the right person with the right skill set for the claim.

Ch

Managed team of up to 6 direct reports handling primary and excess casualty claims with exposures exceeding $2M, with a specialization in commercial general liability, auto, construction, product recall, and marine liability;Authorized reserves, payments, and settlements up to $750k;Revised and approved all reservation of rights and coverage denial letters;Achieved 94% in company-wide file audits; Collaborated with VP leaders to create a standardized company-wide process for the hiring, onboarding, and training of new claims associates;Spearheaded an employee engagement team to promote a positive work environment; Created workflows with senior management and operations to improve procedural efficiencies, specifically in regards to segmenting new claims; Coached, trained, and motivated adjusters to achieve team goals; Conducted monthly file audits;Attended strategic planning meetings; Analyzed metrics to deliver to senior management; Addressed staff issues and completed yearly performance evaluations.

Ch

Evaluated and negotiated complex commercial general liability and business auto claims, including product and premises liability;Handled claims with values up to $2M;Analyzed all coverage issues, including additional insured tenders;Prepared and communicated all coverage positions timely;Designated as the dedicated claims handler for several Fortune 500 companies;Developed and implemented litigation strategy considering resolution issues;Attended mediations and negotiated settlements on behalf of the company.

New York, Ny, Us

Investigated, evaluated, and negotiated business auto and commercial general liability claims;Settled injury claims with values up to $150K;Ranked in the top 20% of claims specialists company-wide;Handled pending of more than 150 files on a 45 day diary;Selected as one of 6 Claims Subject Matter Experts company-wide to improve process efficiencies and beta-test the new claims system prior to rollout;Maintained litigated files while directing defense counsel to reach appropriate claims resolutions;Updated insureds with timely claim summary reports and quarterly file reviews.

Brea, California, Us

Developed and managed team of Casualty Adjusters and Senior Casualty Adjusters to handle moderate to high complexity liability evaluations and injury exposures;Trained 8 additional Office Adjusters and Casualty Adjuster Trainees individually for other units;Exceeded all Customer Service goals every year by each team member;Consistently obtained highest branch audit scores;Created a new letter merging 4 other first day letters to save expenses and improve efficiency;Reviewed all new files within 7 days and subsequently maintained up to 500 files on 28 day diary;Performed quarterly goals reports and annual performance evaluations;Monitored appropriate loss reserves based on exposures;Analyzed and approved all liability evaluations, litigation files, coverage reviews, subrogation referrals and injury evaluations up to $20K.

Brea, California, Us

Handled pending of more than 100 litigated bodily injury, automobile, and umbrella claims;Evaluated claims with exposures up to $1M;Achieved yearly closing ratio of 107%;Negotiated and settled complex liability losses, medium to high exposure bodily injury claims, and subrogation demands;Coordinated settlement with attorneys for cases in litigation or pre-litigation stages;Monitored defense counsel and litigation expenses;Attended mediations, depositions and court hearings as needed.

Brea, California, Us

Successfully trained and supervised more than 20 new adjusters individually;Created all training materials including 50 PowerPoint presentations;Supervised all new hires for 1 month prior to releasing them to their unit supervisor;Conducted on-going training sessions for current adjusters in areas such as injury negotiations and complex liability investigations;Conducted semiannual audits of all claims department files;Created monthly Claims Bulletin to update all personnel on new procedural changes or state laws;Reviewed all closed claims files for subrogation potential and training opportunities;Served as Customer Service Liaison to resolve any customer problems and maintained database to identify trends.

Brea, California, Us

Trained and managed team of 6 Casualty Adjusters;Directed all coverage and liability investigations;Analyzed all injury evaluations for injured parties with soft tissue injuries;Reviewed loss reserves for adequacy based on exposures;Authorized proper payments.

Brea, California, Us

Handled monthly pending of more than 150 automobile, homeowners, and injury claims;Settled moderate complexity liability losses and bodily injury demands;Resolved vehicle total loss settlements;Maintained monthly closing ratio of 100%.