Dynamic ITIL Certified Professional with 15+ Years of Multi-Disciplinary ExperienceResults-driven expert specializing in IT Service Delivery, Project Management, Program Management, and Customer Experience. Proven track record as a Delivery Anchor for large global client projects, adept at crafting solutions and meticulous delivery planning.Key Strengths:Client Engagement: Skilled in presenting proposals and developing customer-specific strategies through insightful feedback analysis.Operational Excellence: Expertise in managing large-scale engagements, streamlining operations, and maintaining schedules to maximize customer satisfaction and drive revenue growth.ITIL Proficiency: In-depth knowledge of the ITIL framework, covering Service Delivery functions including Incident Management, Problem Management, Configuration Management, Change Management, and Customer Transition.Solution Design: Adept at creating and delivering innovative solutions that address core business challenges, positioning organizations for enhanced profitability through technology adoption.Core Skills:Client Relationship ManagementWritten CommunicationCustomer Success ManagementTeam Leadership
Listed skills include Service Delivery, Telecommunications, Vendor Management, Mpls, and 5 others.