Sendhil Rajkumar Email & Phone Number

Bengaluru, Karnataka, India

Provide configuration update support and functionality check within the development cycle of ServiceNow. Working closely with ServiceNow functional team to build requested items and task using workflow to manage processes from the customer to fulfilment teams. Working with development team to migrate updates into production environment. Developing, testing, deploying and updating workflows, approval flows and rules. Working directly with IT Management team to align ServiceNow with IT Organization Strategy. Actively manages the life-Cycle of the platform, use agile development methodologies.Provide configuration update support and functionality check within the development cycle of ServiceNow. Working closely with ServiceNow functional team to build requested items and task using workflow to manage processes from the customer to fulfilment teams. Working with development team to migrate updates into production environment. Developing, testing, deploying and updating workflows, approval flows and rules. Working directly with IT Management team to align ServiceNow with IT Organization Strategy. Actively manages the life-Cycle of the platform, use agile development methodologies.

Bengaluru Area, India

 Develop and maintain strong relationships with all the key stakeholders. Managing large key accounts (ACV 10crs-15crs INR), tracking customer & market/ technical developments, identifying business opportunities. Ensure that global service standards are met Manage the day-to-day operations of the global service team and monitor service delivery KPIs and SLAs  Oversee the service delivery team and manage service delivery processes  Ensure that all service levels are met and customer satisfaction is maintained. Monitor service performance and identify areas for improvement.  Stay up-to-date with industry best practices and implement them as needed  Monitor service team KPIs and take corrective action when necessary. Ensure that all customer inquiries are handled in a timely and efficient manner, Develop and maintain strong relationships with all the key stakeholders. Generate Periodic Trend Analysis of incident records to identify and eliminate the source of reoccurring incidents, Business Impact Analysis, detailing the recovery time, action points required for each business functions. Conducted regular meetings (weekly, monthly, quarterly basis – QBR’s) with Customer SPOC to release changes to production, application, hardware and network environment. Supervised quotation, orders & service contract management, addressing/resolving customer disputes, complaints and quotes.  Drafted reports on customer survey, inventory, solution records, capacity records & service performance in consultation with customers. Develop best practices, KPIs, and strategies for customer retention, adoption and consumption of enablement and digital engagement within Customer Connect/Connect Success.

Bangalore, India

 Coordinate project activities and resources across multiple teams and departments  Monitor and report on project performance, risks, and issues to senior management  Develop and maintain detailed project plans to track progress and ensure timely completion  Define project scope, objectives, and deliverables in collaboration with senior management  Serve as the primary point of contact for all project stakeholders  Overseeing and coordinating project plans, including timelines, milestones, and deliverables  Support project manager with project planning and execution

Bangalore

 Liaise with project stakeholders on an ongoing basis  Manage project risks and issues and communicate project status and progress to stakeholders  Oversee project execution and implementation  Monitor project progress and performance  Develop project plans and timelines  Monitor and report on project progress to higher management  Define project goals and objectives  Manage project risks and issues  Manage project resources and schedules Liaise with project stakeholders on an ongoing basis.

Bachelor’S Degree, Telecommunications Engineering

3 Years Diploma ( Technical Education ), Electrical, Electronics And Communications Engineering

High School