Arijit Sengupta Email & Phone Number

Bengaluru, Karnataka, India

Hyundai Genuine Spare Parts & Accessories Order/Retail target achievement by Channel Partners- Dealers & Distributors➢ Strategize, analyze & deploy spare parts & accessories order & retail target for entire South Region (Tamil Nadu, Karnataka, AP & Telangana, Kerala) & previously East Region (WB, Orissa & Sikkim)➢ Monitor spare off-take and consumption trend, design and execute action plan with CPs➢ Execute and monitor promotional schemes for channel partners in various service camp activities, distributors marketing activities, Aftermarket Retails & IRFs Meet, Festive Seasonal Accessories Schemes, Accessories package implementation etc.➢ Analyse & take part in brand protection activity & ensure non purchase/non availability of non genuine parts & Accessories in dealers & distributors• Channel Partner Profitability➢ Educate CPs on incentive policy & profit in genuine parts & accessories.➢ Analyze MOS of CPs. Design & execute action plan for ideal MOS➢ Tracking VOR, Emergency orders of CPs and assist in preparing action plan for reduction of VOR/Emergency orders.• Spare Part & Accessories Business- Qualitative Parameters➢ Monitor and review CPs on quality parameters and deploy action plan with them in warehouse infrastructure & process as per company CI norms.➢ Train and monitor certification status of CPs parts & accessories team. • Channel Partners operational support➢ Customer Complaint Management for Critical PNA- Monitor parts related complaints & critical BO (Back Order) in coordinate with SPD & After- Sales service Team.➢ Coordinate with Inbound & Outbound team for reducing TAT in dispatch➢ Provide feedback on wrong supplies, damages, packaging issues and benchmarking to SPD.➢ Support channel partners on technical queries e.g. identification of correct part nos., Parts pricing updating etc.➢ Coordinate with DD (Dealer development) in setting up new dealers/distributors based on region/districts/territory potential➢ Train manpower of CP's

Kolkata, West Bengal, India

KPI: Renault Genuine Accessories business through channel partners (Renault Dealers) across East region comprising of 57 dealer outlets in West Bengal, Orissa, Bihar, Jharkhand, Chhattisgarh & North East.• Achieving Sales Target- Wholesale & Retail• Dealer Management• Enhancing Accessories/New vehicle sales as per Company & Industry standards• Profitability study of dealers in Accessories Business & Incentive Schemes• Ensuring availability of requisite Manpower, Training & motivation of dealer manpower• Explaining & helping the dealers to perform better on Balanced Score Card Parameters• Organize & support marketing activities/ campaigns & Formulate Promotional schemes for improving the visibility of the brand and increasing the penetration of Renault Genuine Accessories• Co-ordination with RO & HO team for planning & launch of limited editions/accessories sales schemes• Study of competitors’ activities & giving feedback for necessary action• Added responsibility- Extended Warranty (Renault Secure) sales to end customers via channel partners

West Bengal, Orissa, Sikkim

• Hyundai Genuine Spare Parts & Accessories off take/wholesale target achievement • Channel Partner Profitability• Spare Part & Accessories Business- Qualitative Parameters• Channel Partners operational support

Orrisa Bihar

Engaged in Dumper Sales in core of mining at Barbil, Orissa & later at Patna, Bihar Managing Dealers’ & Direct Sales, Key Accounts Operations with focus on implementing policies, procedures & target setting as well as strengthening business growth and streamlining organizational systems.• Promote Channel Finance facility to Channel Partners • Ensuring ideal workmanship, concerning quality production, expediting execution and invoicing for protection of the customer’s interests through conscientious quality control and maintaining a very high level of working relationship with customers & dealers.• Communicating product feedback from the field with focus on effectuating modifications and improving product performance.• Interacting with customer complaints and liaising with customers to provide them after sales service of the product, up to their optimum satisfaction.• Developing and ensuring customer satisfaction by maintaining excellent Turn Around Time (TAT) for delivery and standard service quality norms.

Kolkata, West Bengal, India

• Managing Dealers & Key Accounts Operations for Cranes & Backhoe Sales