Solution Delivery ArchitectProviding managed IT services to small, medium and large businesses, to include Fortune 500 companies. Responsible for plan and build functions on Windows platforms. Responsibilities include customer migration, customer steady state build support, customer satisfaction, operational efficiency and effectiveness from India.- Provide leadership and technical guidance to a team of 7 skilled Windows engineers responsible for day to day administration… Show more Solution Delivery ArchitectProviding managed IT services to small, medium and large businesses, to include Fortune 500 companies. Responsible for plan and build functions on Windows platforms. Responsibilities include customer migration, customer steady state build support, customer satisfaction, operational efficiency and effectiveness from India.- Provide leadership and technical guidance to a team of 7 skilled Windows engineers responsible for day to day administration, preventative maintenance, and break/fix maintenance of Infocrossing client servers- Mentor team members to maintain focus on customer service, customer satisfaction, meeting service level agreements, and good ticket documentation- Function as leader and/or technician in cross-functional troubleshooting and repair while working with members of other teams representing other Infocrossing towers- Represent the team, the Windows tower and sometimes Infocrossing in customer-facing calls covering planning, execution, and troubleshooting of technical issues Show less

Team lead - Open Systems Build Services at Wipro Limited, Global Infrastructure Service, Data Center ServicesProviding managed IT services to small, medium and large businesses, to include Fortune 500 companies. Responsible for plan and build functions on Windows platforms. Responsibilities include customer migration, customer steady state build support, customer satisfaction, operational efficiency and effectiveness from india.- Provide leadership and technical guidance… Show more Team lead - Open Systems Build Services at Wipro Limited, Global Infrastructure Service, Data Center ServicesProviding managed IT services to small, medium and large businesses, to include Fortune 500 companies. Responsible for plan and build functions on Windows platforms. Responsibilities include customer migration, customer steady state build support, customer satisfaction, operational efficiency and effectiveness from india.- Provide leadership and technical guidance to a team of 7 skilled Windows engineers responsible for day to day administration, preventative maintenance, and break/fix maintenance of Infocrossing client servers- Mentor team members to maintain focus on customer service, customer satisfaction, meeting service level agreements, and good ticket documentation- Function as leader and/or technician in cross-functional troubleshooting and repair while working with members of other teams representing other Infocrossing towers- Represent the team, the Windows tower and sometimes Infocrossing in customer-facing calls covering planning, execution, and troubleshooting of technical issues Show less

• Managing technical support team which is responsible for infrastructure services on Microsoft Windows and VMware technology.• Updating servers with latest service packs and hot fixes.• Troubleshoot TSM backup failures. Backup/restore issues on data drive and OS drives. Restoring the data as per the customer request. • Multiple Projects and cross accounting support as per GDF process in IBM.• L3 level support function with rotational on guard support, as well as scheduled 7x24… Show more • Managing technical support team which is responsible for infrastructure services on Microsoft Windows and VMware technology.• Updating servers with latest service packs and hot fixes.• Troubleshoot TSM backup failures. Backup/restore issues on data drive and OS drives. Restoring the data as per the customer request. • Multiple Projects and cross accounting support as per GDF process in IBM.• L3 level support function with rotational on guard support, as well as scheduled 7x24 off hours pager support.• Install, Config & Managed Microsoft Clustering Services.• Experience on VMware ESXi and on Vsphere. Show less

• Remote administration of servers for any problem across customer projects related to Microsoft Windows operating system.• Involving daily interaction with customers & support engineers for technical clarification, problem resolution and technical support.• Installation, Configuration, Administering and Authorization of DHCP server and services. • Print server management, DFS, Quota management and File server access management • L3 level support function, as well as scheduled… Show more • Remote administration of servers for any problem across customer projects related to Microsoft Windows operating system.• Involving daily interaction with customers & support engineers for technical clarification, problem resolution and technical support.• Installation, Configuration, Administering and Authorization of DHCP server and services. • Print server management, DFS, Quota management and File server access management • L3 level support function, as well as scheduled 7x24 off hours pager support.• Working knowledge of server virtualization host and Guest OS Show less

• Log a case for every incident escalated during implementation and work on the problem till resolution • Involving daily interaction with customers & support engineers for technical clarification, problem resolution and technical support.• Remote administration of HP Blade Center (BLC7000) • Configuring and administering the remote servers through Onboard Administrator, RILO and RSB. • Installation, Configuration, Administering and Authorization of DHCP server and services… Show more • Log a case for every incident escalated during implementation and work on the problem till resolution • Involving daily interaction with customers & support engineers for technical clarification, problem resolution and technical support.• Remote administration of HP Blade Center (BLC7000) • Configuring and administering the remote servers through Onboard Administrator, RILO and RSB. • Installation, Configuration, Administering and Authorization of DHCP server and services. Show less

• My Support includes installation of OS like Windows 2000, XP, 2003server and Vista through attended, Ghost and RIS server.• Remote system administration.• Installing Windows 2003 Server and Configuring, Active Directory Services, DHCP and DNS.• Updating anti-virus updates, doing regular windows patch update.• Had work knowledge on various RAID technologies (RAID 0+1, RAID 1, RAID 5 etc.)

 Installation of OS Windows 98, NT, 2000, XP and 2003 server. User Creation, Deleting and modifying properties. Out location Calls co-ordination and Support. Corporate Antivirus Installation and Configuration. Updating latest service packs, application, & OS patches