Wendy Morgan Email and Phone Number

Assisted property manager in full day-to-day operations. Provided advice and guidance as she came up to speed in company policies and procedures. Led training for new and existing employees.

Responsible for overall day-to-day operations for property• Improved rent collection to under company standard of 5%, accomplished less than 1% delinquency• Received commendation for excellent customer service at sale of 153-unit property.• Received Unsung Hero Award for assistance at sister properties 2013• Led sales team to 97% occupancy within three months at larger property while at the smaller property we routinely operated at 100% occupancy• Provided support and training to entire team including helping out in apartment turnover when available. Encouraged on-going learning for the current team to make sure safety training and annual requirements were met. I have trained at least 30 new team members while an original member of the Morgan Certified Trainer Program. Training included several levels of team members before, during and after acquisition or sale of property and at promotion• “Holder” of Maryland Lease Merge – updated current lease and created the lease for new acquisitions • Represented company in vendor meetings including gathering bids for capital projects. Helped to resolve discrepancies during actual work being done• Charged with turning around a failing Maryland Bond Program in Owings Mill beginning in 2008. Analyzed and corrected problems within two months as required by the State of Maryland. Program ended when company qualified for refinance and bond buyout in 2014. Wrote official policy for Site Standard Operating Policy (SSOP)• Built relationships with corporate office personnel to satisfy both resident and vendor accounts. Completed monthly variance reports on property performance

Duties included: Responsible for overall day-to-day operations for property• Awarded most improved delinquency and best overall delinquency during first quarter of employment (Spring House Apartments, Laurel, MD)• Managed multi-phase budget (64% phase I, 18% phase II & 16% phase III)• Led rent collection effort with assistant manager to bring delinquency down from 20% to between 8% and 10% (The Lighthouse at Twin Lakes, Beltsville, MD)• Implemented the areas first “Bark Park” improving customer satisfaction• Rallied sales team and maintenance team to 95% occupancy• Rewarded with “Starbucks” points for training of new employees and on-going learning for the current team• Represented company in vendor meetings including gathering bids for capital projects. Helped to resolve discrepancies during actual work being done

Leasing Manager (401 units) 1993 – 2002Duties included: Responsible for overall day-to-day leasing and promoting the property including planning open houses, training new leasing personnel, outreach marketing, accepting and processing applications, approval letters and leases down to move in along with providing excellent customer service. I increased the occupancy within the first five weeks from 95% to 100%.Floating Leasing Specialist – various communitiesDuties included: Responsible for overall day-to-day leasing and promoting the property including planning open houses, training new leasing personnel, outreach marketing, accepting and processing applications, approval letters and leases down to move in along with providing excellent customer service. Our focus was any property that was suffering with vacancy challenges to assist bringing the property back up to budgeted goals.