Sequoia B. Email & Phone Number

Wisconsin Rapids, Wisconsin, United States

• Successfully delivered customer-focused projects for clients within the education industry to develop computer adaptive tests ensuring customer requirements are met and coordinating cost optimization initiatives resulting in cost savings of up to 1 million dollars across impacted clients.• Collaborated with clients to assess business requirements, provide recommendations for optimizing cost and prioritizing deliverables based on business impact.• Organized development teams to develop computer adaptive software and ensure it meets client requirements while ensuring impediments are addressed.• Led and managed end-to-end project lifecycles, ensuring successful delivery within scope, timeline, and budget.• Developed and maintained project plans, including schedules, resource allocation, and risk management strategies.• Collaborated with stakeholders to gather requirements, define project objectives, and establish project milestones.• Managed cross-functional teams and coordinated resources to execute projects effectively and implemented Agile methodologies to drive efficiency and improve project delivery.• Conducted regular project status meetings, provided updates to stakeholders, and facilitated communication across teams.• Monitored project progress, identified risks and issues, and implemented mitigation strategies to ensure project success.• Managed vendor relationships, negotiated contracts, and ensured adherence to service level agreements (SLAs).• Prepared project documentation, including project charters, scope statements, and post-project evaluations.• Coordinated post-delivery support for contracted clients to ensure any support issues are addressed and routed to the necessary support channels.

Dallas, Texas, United States

• Worked with several clients in the healthcare industry by coordinating the development of applications to optimize patient data collection and safety.• Worked with clients to identify business requirements and coordinated with developers to prioritize the resulting features with the goal of optimal customer satisfaction.• Assist the product owner to prioritize and maintain the product backlog based on planned overall strategy and business requirements to reduce risks and mitigate losses.• Work independently to facilitate scrum events, the sprint planning meetings, the daily scrum, the sprint review, the release planning meetings as well as retrospectives to ensure that the team understands the project vision and stays on track to meet the sprint goal.• Execute strategic initiatives and cross-functional teams’ programs. Serve as change agent by identifying and communicating inefficiencies, devising solutions, stimulating, and institutionalizing business process improvements.• Successfully managed and delivered multiple large-scale projects concurrently, ensuring adherence to project scope, budget, and timeline.• Developed and implemented project plans, including detailed schedules, resource allocation, and risk management strategies.• Conducted regular project status meetings, effectively communicating project updates to stakeholders and clients.• Employed Agile methodologies to enhance project efficiency and adaptability, resulting in faster delivery.• Cultivated strong client relationships, effectively managing expectations, and providing regular project progress updates.• Prepared comprehensive project documentation, including project charters, scope statements, and post-project evaluation leveraging Jira and ServiceNow for ticket and task monitoring and organization.• Worked closely with clients to analyze their existing IT service management processes and identify areas for improvement using ServiceNow.

Lewisville, Texas, United States

• Gathered, analyzed, and documented business requirements, identified functional and non-functional specifications for development of client’s automated transaction applications.• Interviewed clients to analyze their business and financial requirements, outlined gaps and recommended process improvements to aid business processes and operational procedures.• Created project plans, monitored project progress, and proactively identified potential implementation issues in the mobile application and payment solutions development life cycle, Performed User Acceptance Testing (UAT), developed and maintained quality procedures.• Worked on prioritization of customer features based on available resources with a focus on optimizing business value