Sergio Alvarez Email and Phone Number

Registered with the Office of Finance, FTB, and IRS.L049 - Professions and Occupations

- Hired multiple independent contracts for Sales, Customer Service, Office Assistants, & Contracted over 1,400 Sales Reps Nationwide in a 2 Month Time Period through Craigslist, Indeed, & ZipRecruiter- Generated Emails for Mass Communication for multiple Purposes, Utilized Craigslist (Created 259 Posts a week)- Utilized Google Sheets to create updated sheets with internal / external numbers and created Geo Charts, Pie Charts, & Spreadsheets to Promote Venture Funding- Hosted Morning & Night Huddles with Internal Staff on Skype, Conducted Daily Company Sales Calls on Zoom, Conferenced Calls with the CEO and Sales Reps to Voice Concerns, Fielded Calls, Texts, & Emails from Sales Reps- Was the first point of contact in Escalation, Collected Info from Internal Staff for Payroll, Verified Commissions Due to Sales Reps, Managed the Office Daily such as Mail, Conducted meetings for Operations & Logistics, Created material for sales reps and submitted to Staples for Shipping- Monitored multiple emails such as Account Payable, Testimonials, & Sales Support, Created Amazon WorkMail emails using Amazon Web Services, and Lotus Interworks own platform

- Collected, and Reviewed Client’s Assets (Company Logo, Food Images, Disbursement Information, and Menus) from Clients and submitted all assets to their proper location in Salesforce and the ChowNow Admin DashBoard - Communicated extensively via Email, Text, & Phone with Multiple Clients to guarantee they will be in the next phase of the ChowNow Onboarding Process by their said date - Created an Excel Spreadsheet with Hyperlinks and Formulas to conduct an easier Flow for the daily work schedule since Salesforce was a live sheet - Communicated with other Colleagues on Best Practices with more Effective results for our Daily Tasks

• Cold Called new brands to present the opportunity of being featured on National TV , Spoke to CEOs, Director of Sales, and Account Managers in featuring their items on special TV Segments and securing 3,000 to 11,000 units for future segments.• Vetted each brand that I spoke to and created pitches, purchase orders, and collated company, & product images and information for the building of the short term websites.• Tested and analyzed the quality of multiple products from various brands to confirm that they were 100% First Quality and was in charge of sending samples to the set for the recording of the TV segments.

- Placed top candidates in roles such as Data Engineers, UX Designers, UI Designers, Scrum Masters, Project Managers, Sr. QA Engineers, Technical Writers, Supply Planners, etc in a wide array of contract lengths as well as permanent positions.- Was responsible for sourcing, pre-screening, scheduling interviews, negotiating pay, position expectations, and making sure the candidates were successfully onboard. - Pipelined over 75 candidate resumes a week, and maintained strong relationships with top candidates for quick turn arounds on available positions

- Give tours of the center to prospective clients. - Create Craigslist posts to attract potential leads. - Create eye catching images for featured ads- Run day to day operations from delegating tasks, answering billing inquiries, accounts receivable, and decorating offices. - Making sure that the center runs and is in top condition. - Create networking events for current and potential clients.- Create an inviting atmosphere that is fun to work in. - Review recurring and stand off charges on a monthly basis to confirm that client's invoices are correct. - Set up new clients phone systems, process checks, restock coffee and supplies, answer phone calls

- Engaged with customers to determine their needs and directed them to the appropriate merchandise- Provided a positive customer experience which included a strong understanding of product knowledge while offering additional goods and services- Performed a wide variety of tasks in the Receiving Department, including verifying shipments, processing damages and completing daily stock replenishment- Ensured an accurate, timely and friendly checkout while assisting our customers to have a positive experience- Received and stocked inventory daily- Fulfilled customer orders and oversaw curbside pick-ups- Assisted and satisfied the needs of our in-store and online customers- Performed daily stocking, cart retrieval and break room/restroom housekeeping.  - Used 10 to 15 ft high ladders to move merchandise or complete other tasks needed to access areas, stock, fix displays, bring products down.  - Lifted & Moved up to 40 pounds

- Provided sincere, friendly and energetic customer service by exemplifying World-Class service standards - Achieved & established sales and contest goals, Maintained knowledge of current sales and promotions - Assisted customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders - Utilized effective selling techniques to build multiple sales and increase productivity - Demonstrated comprehensive product knowledge, including features and benefits - Efficiently and accurately performed register transactions i.e. sales, returns, and exchanges - Assisted in implementation and maintenance of visual merchandise presentation, signage and lighting for a store opening- Upheld store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed - Processed, ticketed, and restocked merchandise as needed - Performed other duties as assigned by management - Complied with all Company policies and procedures

- Issue purchase orders, Proof-read talking points for hosts- Collate data & help design websites, Participate in meetings & brainstorming sessions with CEOs of companies, Travel to shows for possible new product, Negotiate deals- Project average sales (percentages), Supervised & trained interns, as well as new hires- Help set up sets for special TV segments, Maintain month supply budget, Filed critical files, Developed new excel formats to accommodate business needs, Utilized a variety of software programs- Extensive research for information on the web, Executed large projects on a monthly basis- Segments on The Today Show Jills Steals & Deals, Fox & Friends Mega Morning Deals, & The Home and Family Show shot at the Universal Studios Backlot

- Engaged with customers to determine their needs and directed them to the appropriate merchandise- Provided a positive customer experience which included a strong understanding of product knowledge while offering additional goods and services- Performed a wide variety of tasks in the Receiving Department, including verifying shipments, processing damages and completing daily stock replenishment- Ensured an accurate, timely and friendly checkout while assisting our customers to have a positive experience- Received and stocked inventory daily- Fulfilled customer orders and oversaw curbside pick-ups- Assisted and satisfied the needs of our in-store and online customers- Performed daily stocking, cart retrieval and break room/restroom housekeeping.  - Used 10 to 15 ft high ladders to move merchandise or complete other tasks needed to access areas, stock, fix displays, bring products down.  - Lifted & Moved up to 40 pounds

Was a part of the workforce development program offering youth and young adults paid work experience on a variety of conservation projects as well as the chance to build valuable life skills and personal resilience in a supportive environment. Some of those projects include:- Building Parks and Community Gardens, Planting Trees, Refurbishing Hiking Trails,Removing Graffiti, and Cleaning Alleyways.