Sergio Blanco Email & Phone Number

• Analyze performance results and implement departmental improvements. • Plan for upcoming organizational needs and implement strategies in a proactive manner.• Ensure departmental operational efficiently according to company policies and procedures.• Ability to guide individuals toward goal achievement using negotiation, teamwork, collaboration, motivation and staff development skills including the ability to act as a role model within the organization. • Resolve escalated customer complaints • Create and develop staffing plans and work with support departments to ensure staffing strategies are effectively executed.• Responsible for selecting, training, developing, and managing performance of direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.• Responsible for establishing and meeting Key Performance Metrics.• Compilation of statistical reports regarding employee performance• Train and develop both current & newly hired team members• Complete call monitoring sessions on call center agents and deliver effective coaching and feedback• Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions

Topeka, Kansas Area

Responsible for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account Managers.Adheres to business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible for the performance and development of the Account Executives. Prepares action plans by individuals as well as by team for effective search of sales leads and prospects. Initiates and coordinates development of action plans to penetrate new markets. Assists in the development and implementation of marketing plans as needed. Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance. Provides timely feedback to senior management regarding performance. Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. Maintains accurate records of all pricings, sales, and activity reports submitted by Account Assists Account Executives in preparation of proposals and presentations. Controls expenses to meet budget guidelines. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management. Relationships and Roles:Internal / External CooperationInsures that all Account Executives meet or exceed

Topeka, Kansas Area

Manager Trainee: Assisting the Customer Accounts Department in lease agreement renewals. Reports directly to the Customer Accounts Manager. My duties were: The acquisition and maintenance of customersDirect immediate contact with customers who have not renewed their Lease agreement(s)Act as a customer counselor who resells the benefits of timely lease agreement renewal paymentsClean and certify merchandise in the Certification Zone for all items personally returnedComplete and maintain weekly vehicle maintenance sheet and route sheets dailyDocument all customer promises and update customer information in the store computer systemAssist with merchandise returns and customer deliveries as directed by GMPerform responsibilities of the Customer Accounts Manager when directedOther tasks as assigned by managementSafely operates company vehicleLoad, secure and protect product in companyMaintain updated customer information

San Antonio, Texas Area

As a collections representative I usually worked off a provided list of customers who either had a payment approaching or one that was delinquent. After getting in touch with the customer, as a collections representative, I would make notes on when they plan to make a payment. Sometimes, I made arrangements for new payment plans for those with past due accounts, simplifying the process and perhaps helping them to avoid late fees. In the event that a customer was prepared to pay, I verified account information and took credit card payments over the phone.

Greater Detroit Area

Responsible for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account Executives.My duties were:Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible for the performance and development of the Account Executives. Prepares action plans by individuals as well as by team for effective search of sales leads and prospects. Initiates and coordinates development of action plans to penetrate new markets. Assists in the development and implementation of marketing plans as needed. Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance. Provides timely feedback to senior management regarding performance. Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives. Creates and conducts proposal presentations and RFP responses. Assists Account Executives in preparation of proposals and presentations. Controls expenses to meet budget guidelines. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management.