Senior Systems Operations Engineer with extensive experience overseeing the development, implementation, and support of Microsoft Dynamics CRM integrations and managing cross-functional team coordination for seamless deployments and issue resolution. Demonstrated expertise leveraging integration applications such as SSIS, Informatica, MuleSoft, and Autosys to streamline processes and reduce redundant alarms, saving valuable operational time. Proficient in Microsoft Dynamics CRM platform administration, configuration, and troubleshooting, with proven success supporting cloud migrations and technical project management. Expert in using ServiceNow and JIRA for incident and change management, enhancing efficiency and minimizing repeat issues. Adept at automating tasks through PowerShell scripting, resulting in significant time savings and increased system reliability.