Sergio Falcones Email & Phone Number

Morrisville, North Carolina, United States

* Work one-on-one with customers via phone and guide them through resolving their technical issue(s).* Thoroughly document client issues, troubleshooting steps given, and the resolution via Proton’s Ticketing System. (ConnectWise Manage, ConnectWise Automate, ConnectWise Control)* Collaborate and assist co-workers on particular tickets as needed.* Help.

New York, New York

DJ and Music Entertainment for the world! DJing all type of Genres from Old School NY Hip Hop and R&B, Classic Salsa & Merengue, to Bhangra & Mediterranean Music past and present. DJ for all occasions: Weddings, Anniversaries, Graduation Parties, Bridal & Baby Showers & More! We provide Great Sound and Lighting for indoor and outdoor occasions! We also.

Raleigh-Durham, North Carolina Area

• Resolving customer or partner reported software issues
• Managing and tracking problems via the Service Request Tool
• Reviewing C, C++, Java and Object Oriented code functionality
• Performing Unit and Functional Tests of code, Java scripts or tools
• Performing recreates of customer reported problems for data capture
• Providing primary software technical interface to key customers and partners

Raleigh-Durham, North Carolina Area

* Perform remote routine services (Using unlocking passwords, PC, iPads, iPad applications, POS systems) for all restaurant associates as well as corporate associates.* Identify customer, store and corporate issues, documenting issues using ticketing system, and providing solutions* Tier one and two monitoring and support for POS equipment, network.

Bellport, New York

* Perform remote routine services (unlocking passwords, PC, IPads, iPad applications, PinPad, POS troubleshooting) for all store associates.* Identify customer, store and corporate issues, documenting issues using the Service Pro ticketing system, and providing solutions.* Tier one and two support for Point Of Sale equipment, Back Office equipment, Store.

Hauppauge, NY

* Taking ownership and performing on-site routine services including installation, maintenance and repairs.* Perform hardware support, corporate desktop support and support phone calls internally in the NOC and externally.* Provide remote technical support for servers, workstations, applications, mobile devices, and office infrastructure. (Kaseya, N-Able.

Hauppauge, New York

* Perform on-site/remote routine services including installation, maintenance and repairs* Perform hardware support, corporate desktop support and support phone calls internally and externally* Work with other departments in relation to customer incidents and/or requests and availability for support issues that arise after hours* Perform root-cause.

Greater New York City Area

* Screening for eligibility requirements in new member and retention applications for Medicaid, CHP & FHP.* Auditing problem cases and determined root cause of problem in the application.* Maintained a 2% error rate of quality assurance from applications submitted by members.* Recommending decisions to management on applications.* Outreach NY Health.

Brooklyn, NY

 Screening for eligibility requirements in new member and retention applications for Medicaid, CHP & FHP. Auditing problem cases and determined root cause of problem in the application. Recommending decisions to management on applications.

Niteline Radio is an authorized internet radio station based in the NYC tri-state area. It was founded in December 2008 but hit the internet January 2009. Our Internet Radio Station has a worldwide listening audience. We play music twenty four hours a day seven days a week and we also have LIVE DJ SHOWS that play throughout the week.Niteline Radio was the.

TOP GUN ELITE DJ for Nite Line Radio. You can view and/or listen to the live online broadcast of the WEEKDAY TRAFFIC JAM WITH DJ SOS & AAROD THE TRAFFIC GIRL only on www.NITELINERADIO.com MOnday to Friday, 4-6pm. You can also download Nite Line Radio's exclusive app @ the APP STORE for your iPhone, iPod 3G & iPad. You can also download the USTREAM viewer.

Managed Niteline Radio's Northeast DJs. Scheduled meetings and bookings for the top Northeast DJs. Supervised and scheduled indoor and outdoor events.Managed monthly premiums from Northeast DJs.

Black Storm Music (BSM) is a small independent music label catering to DJs that produce music. At BSM we want to do somethinig different that no other indie label has done before. As we entered the Digital Millennium, the idea of being picked up by a "MAJOR LABEL" has become a thing of the past. Most good indie labels survive by cutting down all the red.

Greater New York City Area

 Screening for eligibility requirements in new member and retention applications for Medicaid, CHP & FHP. Auditing problem cases and determined root cause of problem in the application. Outreached Marketing Managers and their Marketing Reps in order to resolve application issues. Recommending decisions to management on applications. Managed Weekly.

New York, NY

 Audited incoming Medicaid, Child Health Plus & Family Health Plus applications to ensure Quality Assurance. Outreached Marketing Managers and their Marketing Reps in order to resolve application issues. Managed weekly meetings with the Human Resources Administration to inquire applying members’ status. Managed FE Tracking System, HCS KIDS System, and.