Sergio Falcones Email & Phone Number

Morrisville, North Carolina, United States

* Work one-on-one with customers via phone and guide them through resolving their technical issue(s).* Thoroughly document client issues, troubleshooting steps given, and the resolution via Proton’s Ticketing System. (ConnectWise Manage, ConnectWise Automate, ConnectWise Control)* Collaborate and assist co-workers on particular tickets as needed.* Help maintain accurate network documentation, diagrams, monitoring platforms, and alerts. (ITGlue)* Work with troubleshooting… Show more * Work one-on-one with customers via phone and guide them through resolving their technical issue(s).* Thoroughly document client issues, troubleshooting steps given, and the resolution via Proton’s Ticketing System. (ConnectWise Manage, ConnectWise Automate, ConnectWise Control)* Collaborate and assist co-workers on particular tickets as needed.* Help maintain accurate network documentation, diagrams, monitoring platforms, and alerts. (ITGlue)* Work with troubleshooting switches, routers, access points.* Gather as much details as possible to provide to the Dispatch team before escalating it to them.* Perform multiple technical tasks at one time (take multiple calls, send emails, perform remote sessions with clients, etc.)* Participate in multiple Projects as needed (Email migration, on-boarding, etc...)* Escalating issues to proper departments (Dispatch, Purchasing, Collaboration, Engineering) for further investigations.* Perform root-cause analysis and preventive measures for repeated escalations.* VoIP phone System configuration and troubleshooting.* Manage Microsoft O365, G-Suite admin, Rackspace, Intermedia, Reynolds.* Manage Microsoft Servers 2008. 2012, Microsoft Exchange Server 2007. 2010, 2013, Azure AD.* Manage firewalls (Meraki), troubleshooting and diagnosing network equipment issues remotely.* Set up VPN setups for clients as needed.* Printers, scanners, copiers (Network and local) troubleshooting.* Troubleshooting for Spanish speaking clients. Show less

New York, New York

DJ and Music Entertainment for the world! DJing all type of Genres from Old School NY Hip Hop and R&B, Classic Salsa & Merengue, to Bhangra & Mediterranean Music past and present. DJ for all occasions: Weddings, Anniversaries, Graduation Parties, Bridal & Baby Showers & More! We provide Great Sound and Lighting for indoor and outdoor occasions! We also provide an excellent Photobooth filled with props for your entertainment and picture uploads to you favorite social network! Come… Show more DJ and Music Entertainment for the world! DJing all type of Genres from Old School NY Hip Hop and R&B, Classic Salsa & Merengue, to Bhangra & Mediterranean Music past and present. DJ for all occasions: Weddings, Anniversaries, Graduation Parties, Bridal & Baby Showers & More! We provide Great Sound and Lighting for indoor and outdoor occasions! We also provide an excellent Photobooth filled with props for your entertainment and picture uploads to you favorite social network! Come check us out at:Www.facebook.com/djsosentertainment Show less

Raleigh-Durham, North Carolina Area

• Resolving customer or partner reported software issues• Managing and tracking problems via the Service Request Tool• Reviewing C, C++, Java and Object Oriented code functionality • Performing Unit and Functional Tests of code, Java scripts or tools• Performing recreates of customer reported problems for data capture• Providing primary software technical interface to key customers and partners• Interacting directly with customers on problems.• Tier 2 monitoring and… Show more • Resolving customer or partner reported software issues• Managing and tracking problems via the Service Request Tool• Reviewing C, C++, Java and Object Oriented code functionality • Performing Unit and Functional Tests of code, Java scripts or tools• Performing recreates of customer reported problems for data capture• Providing primary software technical interface to key customers and partners• Interacting directly with customers on problems.• Tier 2 monitoring and support of POS systems, self-checkout systems.• Troubleshooting and escalating issues to proper departments for further investigations.• Perform root-cause analysis and preventive measures for repeated escalations. Show less

Raleigh-Durham, North Carolina Area

* Perform remote routine services (Using unlocking passwords, PC, iPads, iPad applications, POS systems) for all restaurant associates as well as corporate associates.* Identify customer, store and corporate issues, documenting issues using ticketing system, and providing solutions* Tier one and two monitoring and support for POS equipment, network equipment, security cameras, DVRs and audio equipment for operating procedures.* Support for opening, closing and relocation, Voice and… Show more * Perform remote routine services (Using unlocking passwords, PC, iPads, iPad applications, POS systems) for all restaurant associates as well as corporate associates.* Identify customer, store and corporate issues, documenting issues using ticketing system, and providing solutions* Tier one and two monitoring and support for POS equipment, network equipment, security cameras, DVRs and audio equipment for operating procedures.* Support for opening, closing and relocation, Voice and Data management, warranty management, asset management, hardware procurement and disposal, software patch management of OS and utilities.* Managing and prioritizing dispatch tickets and assigning them to the proper third party service companies.* Monitor and manage Malwarebytes Endpoint Protection for all corporate and restaurant management users.* Perform hardware support, corporate desktop support and support phone calls internally and externally.* Provide support in VMware environments. (Terminal Services Manager)* Perform root-cause analysis and preventive measures for repeated escalations.* Work with other departments in relation to customer incidents and/or requests.* Troubleshoot and diagnose systems and/or software issues quickly and accurately.* Unlocking corporate office associates accounts, remote users company-wide through Active Directory.* Office 365 management. (Unlocking and resetting Email passwords for corporate employees and restaurant managers and MS Office program management)* Configure, install and troubleshoot laptops/HP laser printers/Toshiba POS/iPads.* Monitor and troubleshoot network equipment (modems, , firewalls, routers, switches, WAP devices)* Monitor and manage store network, telephone and Wi-Fi connections.* Restaurant Point of Sale Software Management.* Keeping close records of outgoing and incoming hardware and acquiring RMAs of defective equipment. Show less

Bellport, New York

* Perform remote routine services (unlocking passwords, PC, IPads, iPad applications, PinPad, POS troubleshooting) for all store associates.* Identify customer, store and corporate issues, documenting issues using the Service Pro ticketing system, and providing solutions.* Tier one and two support for Point Of Sale equipment, Back Office equipment, Store operating procedures.* Store support for opening, closing and relocation, Voice and Data management, warranty management, asset… Show more * Perform remote routine services (unlocking passwords, PC, IPads, iPad applications, PinPad, POS troubleshooting) for all store associates.* Identify customer, store and corporate issues, documenting issues using the Service Pro ticketing system, and providing solutions.* Tier one and two support for Point Of Sale equipment, Back Office equipment, Store operating procedures.* Store support for opening, closing and relocation, Voice and Data management, warranty management, asset management, hardware procurement and disposal, software patch management of OS and utilities.* Managing store polling through DCN files, configuration of store polling processes, MAAS360 administration, ES Log support (PR/US switch, DCN processing).* Managing and prioritizing dispatch tickets and assigning them to the proper corporate departments.* Perform hardware support, corporate desktop support and support phone calls internally and externally.* Work with other departments in relation to customer incidents and/or requests.* Perform root-cause analysis and preventive measures for repeated escalations.* Troubleshoot and diagnose systems and/or software issues quickly and accurately.* Unlocking store associates, corporate associates, remote users company wide through Active Directory.* Unlocking corporate associate AS400 user accounts.. * Google-Suite management.* Configure and install HP All In One desktops/laptops/ HP printers/Registers/iPads.* Troubleshooting of network equipment (modems, routers, switches, Wi-Fi devices).* Signature PinPad, VeriFone PinPad & Sleeve for iPads installation & troubleshooting.* Prepare and configure hardware devices and shipping them out to store locations.* Troubleshooting office jet printers & thermal printers.* Troubleshooting bar code scanners (Handheld and/or desk scanners). * Keeping close records of outgoing and incoming hardware and acquiring RMAs of defective equipment. Show less

Hauppauge, Ny

* Taking ownership and performing on-site routine services including installation, maintenance and repairs.* Perform hardware support, corporate desktop support and support phone calls internally in the NOC and externally.* Provide remote technical support for servers, workstations, applications, mobile devices, and office infrastructure. (Kaseya, N-Able, Addigy, PuTTY)* Configure and install desktops/laptops/servers/switches & routers/cabling/peripherals.* Identify and document… Show more * Taking ownership and performing on-site routine services including installation, maintenance and repairs.* Perform hardware support, corporate desktop support and support phone calls internally in the NOC and externally.* Provide remote technical support for servers, workstations, applications, mobile devices, and office infrastructure. (Kaseya, N-Able, Addigy, PuTTY)* Configure and install desktops/laptops/servers/switches & routers/cabling/peripherals.* Identify and document customer issues, using ticketing system (Autotask).* Manage Windows and Mac workstation software and hardware and related applications for all clients.* Administer Active Directory user accounts and computers.* Support client network connectivity (wireless and wired), business applications, E-mail, and printing. (Managing Active Directory, Exchange, and Outlook.)* Provide support in Virtual Desktop, VMware, and Citrix environments* Provide support for clients with backup, anti-virus, anti-spam, and spyware technologies. Show less

Hauppauge, New York

* Perform on-site/remote routine services including installation, maintenance and repairs* Perform hardware support, corporate desktop support and support phone calls internally and externally* Work with other departments in relation to customer incidents and/or requests and availability for support issues that arise after hours* Perform root-cause analysis and preventive measures for repeated escalations* Troubleshoot and diagnose systems and/or software issues quickly and… Show more * Perform on-site/remote routine services including installation, maintenance and repairs* Perform hardware support, corporate desktop support and support phone calls internally and externally* Work with other departments in relation to customer incidents and/or requests and availability for support issues that arise after hours* Perform root-cause analysis and preventive measures for repeated escalations* Troubleshoot and diagnose systems and/or software issues quickly and accurately* Configure and install desktops/laptops/servers/switches & routers/cabling/peripherals* POS installation & troubleshooting.* Signature Pad programming, installation & troubleshooting.* Spyware/Malware removal.* Identify customer issues, documenting issues using ticketing system, and providing solutions.* Server, workstations, and POS system hardware upgrades.* Troubleshooting laser printers, dot matrix printers, & thermal printers.* Troubleshooting bar code scanners (Handheld and/or desk scanners) & scanning stations. * Keeping close records of outgoing and incoming hardware and acquiring RMAs of defective equipment. Show less

Greater New York City Area

* Screening for eligibility requirements in new member and retention applications for Medicaid, CHP & FHP.* Auditing problem cases and determined root cause of problem in the application.* Maintained a 2% error rate of quality assurance from applications submitted by members.* Recommending decisions to management on applications.* Outreach NY Health Exchange members to inform them of their status in health insurance.* Collaborated with a small team to… Show more * Screening for eligibility requirements in new member and retention applications for Medicaid, CHP & FHP.* Auditing problem cases and determined root cause of problem in the application.* Maintained a 2% error rate of quality assurance from applications submitted by members.* Recommending decisions to management on applications.* Outreach NY Health Exchange members to inform them of their status in health insurance.* Collaborated with a small team to improve employee morale and workflow. Show less

Brooklyn , Ny

 Screening for eligibility requirements in new member and retention applications for Medicaid, CHP & FHP. Auditing problem cases and determined root cause of problem in the application. Recommending decisions to management on applications.

Niteline Radio is an authorized internet radio station based in the NYC tri-state area. It was founded in December 2008 but hit the internet January 2009. Our Internet Radio Station has a worldwide listening audience. We play music twenty four hours a day seven days a week and we also have LIVE DJ SHOWS that play throughout the week.Niteline Radio was the first to stream continuous audio stream to a cell phone device. It has been a huge success for NLR (Niteline Radio) to have this… Show more Niteline Radio is an authorized internet radio station based in the NYC tri-state area. It was founded in December 2008 but hit the internet January 2009. Our Internet Radio Station has a worldwide listening audience. We play music twenty four hours a day seven days a week and we also have LIVE DJ SHOWS that play throughout the week.Niteline Radio was the first to stream continuous audio stream to a cell phone device. It has been a huge success for NLR (Niteline Radio) to have this access. A success because it has built our listening and viewing audience. We have established ourselves by obtaining a high Alexa ranking amongst our competitors . Niteline Radio integrates social networking to allow our viewers to network with each other on our website. Show less

TOP GUN ELITE DJ for Nite Line Radio. You can view and/or listen to the live online broadcast of the WEEKDAY TRAFFIC JAM WITH DJ SOS & AAROD THE TRAFFIC GIRL only on www.NITELINERADIO.com MOnday to Friday, 4-6pm. You can also download Nite Line Radio's exclusive app @ the APP STORE for your iPhone, iPod 3G & iPad. You can also download the USTREAM viewer app on your DRIOD phones, and tune through your Blackberry 3G through the TUNEWIKI app!

Managed Niteline Radio's Northeast DJs. Scheduled meetings and bookings for the top Northeast DJs. Supervised and scheduled indoor and outdoor events.Managed monthly premiums from Northeast DJs.

Black Storm Music (BSM) is a small independent music label catering to DJs that produce music. At BSM we want to do somethinig different that no other indie label has done before. As we entered the Digital Millennium, the idea of being picked up by a "MAJOR LABEL" has become a thing of the past. Most good indie labels survive by cutting down all the red tape associated with the Majors. The partnering up of indie labels with other stronger/established indies or even indies with majors is the… Show more Black Storm Music (BSM) is a small independent music label catering to DJs that produce music. At BSM we want to do somethinig different that no other indie label has done before. As we entered the Digital Millennium, the idea of being picked up by a "MAJOR LABEL" has become a thing of the past. Most good indie labels survive by cutting down all the red tape associated with the Majors. The partnering up of indie labels with other stronger/established indies or even indies with majors is the trend we are seeing now. So we are open to negotiations give us a ring.BSM's primary initiative is to provide a % of proceeds from sales to a charity that we have designated. We will rotate the charities of course to give every one great donations. Our music provided by talented pool of DJ/Producers will be available exclusively from our website here. BSM will behind the scenes be working with hand selected Artist to produce their music. As our reputation grows in the this area, we will be acquiring more and be scouting for more talent.BSM offers the following services Mixed Tape Production/Mastering , Voice Over Demos, DJ/Radio Drops, Beats & Loops, Full Demo Studio Productions and a outlet for you to purchase BSM Produced Remixes, Blends, MashUps, and Mini Mixes.We have acquired a pool of talented DJ/Producers that are working diligently to get some music to you. We are always looking for DJs to submit work. You can submit your work to be screened at blackstormmusic@gmail.com Show less

Greater New York City Area

 Screening for eligibility requirements in new member and retention applications for Medicaid, CHP & FHP. Auditing problem cases and determined root cause of problem in the application. Outreached Marketing Managers and their Marketing Reps in order to resolve application issues. Recommending decisions to management on applications. Managed Weekly Managers Pending Report on a daily basis to inform Mangers of pended incomplete applications. On site assistance of… Show more  Screening for eligibility requirements in new member and retention applications for Medicaid, CHP & FHP. Auditing problem cases and determined root cause of problem in the application. Outreached Marketing Managers and their Marketing Reps in order to resolve application issues. Recommending decisions to management on applications. Managed Weekly Managers Pending Report on a daily basis to inform Mangers of pended incomplete applications. On site assistance of Retention Dept. on online ACCESS NEW YORK Application Renewals for Medicaid, FHP & CHP. Show less

New York, Ny

 Audited incoming Medicaid, Child Health Plus & Family Health Plus applications to ensure Quality Assurance. Outreached Marketing Managers and their Marketing Reps in order to resolve application issues. Managed weekly meetings with the Human Resources Administration to inquire applying members’ status. Managed FE Tracking System, HCS KIDS System, and EPaces to monitor member status.  Trained individuals and oversee the preparation of applications to ensure the correct… Show more  Audited incoming Medicaid, Child Health Plus & Family Health Plus applications to ensure Quality Assurance. Outreached Marketing Managers and their Marketing Reps in order to resolve application issues. Managed weekly meetings with the Human Resources Administration to inquire applying members’ status. Managed FE Tracking System, HCS KIDS System, and EPaces to monitor member status.  Trained individuals and oversee the preparation of applications to ensure the correct documentation is included. Diagnosed PCs, laptops, laser printers, and LAN/WAN issues. Show less