Diana Serrano Email & Phone Number

Los Angeles, CA, US

Santa Monica, California, United States

Greater Los Angeles Area

Greater Los Angeles Area

• Develop partners' accounts for complete activation on the Uber platform focusing on onboarding overview and document processing.
• Review and perform technical troubleshooting measures with partners to regain online access.
• Responsible for acquiring new partners and explaining company policies and procedures to ensure a smooth transition from sign-up to first trip.
• Create location specific permits and licenses for partners following legal guidelines.
• Employ and develop a virtual support project to ensure reliable, productive, and emphatic connections with partners.
• Quality Assurance of 94% with a team goal of 80%.

United States

• Aided in the recruitment and training of new employees.
• Assigned shift duties and team member roles.
• Balanced safe daily and resolved discrepancies in drawer counts and daily totals.
• Created employee schedules and handled requests accordingly.
• Assisted in all inventory counts and product orders.
• Resolved customer complaints and concerns cordially according to company policy.

Irvine

• Worked alongside a team of baristas and managers to maintain proper food handling measures and an efficient, cooperative environment.
• Built rapport with customers through engaging and attentive service.
• Implemented new routines for the team to complete daily tasks while on shift.
• Proved capable of handling more challenging tasks and was promoted to supervisor.