Rachel Serrano Email & Phone Number

Palmdale, California

Santa Monica, California

Santa Clarita, Ca

• Assist in supervising Camp staff overseeing site administration• Fill in for Site Director when needed• Prepare materials for activities and participants; update and maintain Office Procedure Manual for support staff. • Work with other staff to provide quality programs for youth such as homework help, sports, arts, and crafts • Answer incoming calls, greet visitors, and provide information and assistance to the public and City staff, with an emphasis on outstanding customer service. • Prepare a variety of general office correspondence, memos, and reports. Create letters and labels/envelopes from merge lists for mailings. • Assist with staff travel arrangements by booking airline flights, hotel rooms, registration for conferences, and related travel needs.

North Hollywood, Ca

• Managed 4 direct reports, assisted with the planning and facilitation of special projects and events for LA's Best• Designed, planned and facilitated activities with groups of 20 children, oversaw a total of 130 students in the program• Managed all inventory, supplies, payroll, and budgeting• Supervised supper, managed schedules and implementation, completed all documentation and reporting• Assisted Site Coordinator in planning interest and needs-based programs for children in accordance with State of California guidelines and recommended necessary support materials for activities

Promoted from Graduate Assistant Nov. 2011; Promoted from Event Assistant June 2010• Oversaw 12 events assistants and 100 large and small scale events during the school year• Planned retreats, and free student events including concerts, produce lecture, student showcases, carnivals, and Matador Nights each semester• Created and managed event budgets and worked with marketing to generate strategies, logistics, and designs • Developed event proposals describing the need and purpose of each event and how it will serve the population• Determined theme, layout, décor, type of venue, capacity, and traffic flow, tracking all deliverables and keeping in mind operation costs and power considerations• Located and negotiated with vendors/talent/entertainment, and coordinated day-of timelines• Trained and mentored staff in event coordination and planning; generated bi-annual performance evaluations • Conducted risk management analysis; managed and executed event contracts and insurance requirements • Assisted student union staff with planning, organizing, and executing a wide range of events including concerts (India Arie); speakers (Maya Angelou; Michael Beckwith); campus traditional, large scale, late night events for a major university with a student population of 30,000

Manhattan Beach

• Organized monthly schedule of events and increased brand awareness in local bars, restaurants and businesses• Researched and scheduled high impact charity events; coordinated all details for the company’s participation • Prospected and networked with new accounts and charity partners to create sales opportunities• Attended wine and food festivals to facilitate word of mouth marketing as a ONEHOPE wine ambassador

Master Of Science, Recreational Sport, Hospitality And Event Management

Bachelor Of Science, Recreation And Tourism Management

Activities and Societies: -American Cancer Society, Relay for Life: Supporting and planning the implementation of the program. -Department.