Sarah Smith Email & Phone Number

New York, Ny, Us

San Diego, California, Us

New York, Ny, Us

- Closed won new business 3.5x faster than the average deal by presenting compelling, tailored demos of mParticle's Customer Data Platform and Indicative Analytics products.- Top requested SE in the Americas team - engaged deeply with commercial, enterprise and partner sellers, creating strong partnerships and fostering a culture of collaborative coaching throughout the sales process leading to an improved customer buying experience and closed won deals. Represented mParticle at 5 industry conferences and customer events.- Built and enabled Solutions Engineering team on 3 reusable demo assets using mParticle’s Web, iOS and Python SDKs and REST APIs coupled with partner implementations, including Braze, Shopify, Punchh, Facebook, Google and AWS. Used Charles Proxy, Postman, Github, VS Code and Xcode. Led and delivered the mParticle Solutions Engineering Department's 2022 Q4 OKR to centralize team assets into a department Knowledge Base.- Lead Solutions Engineer on the Cross-Functional team that resolved the #1 deal-stopping product gap with Data Warehouse Sync. Directly contributed by advocating on behalf of customers to prioritize this feature, volunteering with engineering and product during development and designing the production demo.- Volunteered as a Charter Member on mParticle’s Mosaic DEI Committee.

London, England, Gb

• Increased US market presence >50% by leveraging technical expertise in pre-sales and upsells.• Owned all technical aspects of the sales pipeline. Organized and executed prospect calls and demos. Implemented pilots utilizing the company’s complex AI/ML data extraction SaaS. • Designed, scoped, priced and project managed POCs. Presented results and production strategy plans to client executives.• Effectively coordinated between sales, account management, data analysts, marketing, software development, and R&D on behalf of Semantic Evolution clients and internal cross-functional initiatives.• Constructed revenue and sales pipeline reports from Salesforce data for the CEO to present at monthly board meetings.

London, England, Gb

- Acted as an overlay for at-risk POCs and leveraged customer stakeholder feedback to restructure scope, project plan, and redefine success criteria, culminating in hosting a 2-week onsite workshop that resulted in a successful POC outcome, signed multi-year license and secured status as one of Semantic Evolution's most profitable enterprise accounts.- Led a cross-functional team to overhaul customer-facing product documentation, meeting board requirements and completing the project 3 weeks ahead of schedule. This improved user engagement during POCs, boosted product adoption rates, and contributed to increased customer renewal rates.

New York, Ny, Us

• Designed and implemented the technical pre-sales and post-sales operational lifecycle. • Utilized extensive technical knowledge and hands-on experience with the product’s functionality to effectively pursue pre-sales prospects and support existing clients.• Developed a Customer Success Knowledge Base containing strategies to make onboarding more efficient.• Collaborated with the software engineering, product, and sales teams to attract new clients and build new features for Prescriptive Data’s evolving SaaS offering.

New York, Ny, Us

• Developed the first iteration of the product’s data acquisition pipeline using Node.js. Extracted data from systems including HVAC, proprietary core building services and innovative IoT monitoring devices.• Led the technical customer engagement and project management to the successful product launch in the first customer's commercial building.

Brooklyn, Ny, Us

• Awarded the Center for Interdisciplinary Studies in Security and Privacy (CRISSP) Fellowship.• Incorporated Human-Computer Interaction (HCI) principles with mobile security to publish "Fortifying Android Patterns using Persuasive Security Framework".

Fairfax, Virginia , Us

• Undergraduate research assistant intern in the Center for Secure Information Services (CSIS) lab.

Hanover, Nh, Us

• Accepted into the Secure Information Systems Mentoring and Training (SISMAT) program at Dartmouth College.

Master Of Science (Ms), Computer Science

Bachelor Of Science (Bs), Computer Science