Seth Dovev Email & Phone Number

Boston, Ma, Us

Vancouver, Washington, Us

Toronto, Ca

The #1 Out of Office management tool for customer-facing teams. Take care of your leads, customers upsells, and renewals, and ensure nothing slips through the cracks.

Boston, Us

Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in and advise startups providing tech that improve Net Revenue Retention (NRR)

New York, New York, Us

New York, New York, Us

New York, New York, Us

Chili Piper is the most advanced routing and scheduling software for B2B revenue teams. We solve interesting problems, live and breathe our core value of “help,” and have a ton of fun doing it while fully distributed around the world — powered by espresso and hot sauce.

New York, Ny, Us

-Developed and led a high-performing team of global customer success managers, managing accounts that span across multiple regions and global markets-Provided operational and administrative structure to pass new global business ownership from sales to customer success and client service teams-Led the hiring and training of team members, promoting a culture dedicated to tackling customer challenges and building positive relationships-Minimized at-risk accounts and resolved complex customer issues by serving as an escalation point on critical global client requests-Supported global client's constantly evolving business objectives, goals, and KPI-Facilitated seamless IAS expansion efforts by hiring, coaching and directing LATAM focused customer success team

New York, Ny, Us

Governed a $2M+ account portfolio comprised of key fortune 500 accounts. I triggered improvements by accurately forecasting account trends and tracking key account metrics. I also established advising and consulting relationships with ad agencies, trading desks, and programmatic stakeholders while heading special projects from inception through to completion ensuring timely and optimal results. Achieved client satisfaction and retention by handling all client matters, communicating with transparency and professionalism to gain trust and strengthen relationships with assigned T1 accounts.

New York, Ny, Us

Collaborating with the vice president of client services, I built two new teams involving hiring, training, and managing client service managers across Mid-West and West Coast offices. I also served as an internal point of contact for escalation and direction on client-related concerns and oversaw all individual account lead assignments. Some of my key contributions are as follows:✪ Built two teams of client service representatives from the ground up in San Francisco and Chicago (10+ Client Service Managers).✪ Maximized performance of managers by delivering performance evaluations, offering strategic direction, and supporting their growth and productivity.✪ Streamlined workflow by allocating new business to client service managers in collaboration with regional sales directors. ✪ Ensured seamless implementation of IAS products and account transitions by creating standard operating procedures; documented potential growth opportunities within existing business.

New York, Ny, Us

Serving as a subject expert, I educated agency and publisher partners on IAS technology, methodology, performance data, and optimization recommendations. I steered campaign management, implementation, and optimization across all accounts. Some of my key contributions are as follows:✪ Troubleshot tag issues, reporting, delivery discrepancies, and implementation concerns✪ Tracked and improved campaign performance, ensuring proper delivery and enhanced client performance ✪ Led client training of IAS user interface and reports to advertisers and publishers.

Ensuring the successful management of over 20 key partnerships, I served as the primary contact for partners as well as spearheaded pre-and post-production for custom integrated sponsorships within Zynga’s social games and Living Social deal packages, ensuring timely execution of sponsorships. I also onboarded new partners and supported implementations of API and SDK within partner web products and mobile applications as well as maintained weekly reports for ad performance, revenue, and campaign pipeline as well as potential custom sponsorship executions.

New York, Ny, Us