Seth Dovev

Seth Dovev Email and Phone Number

Vice President of Customer Success @ Syncro
Boston, MA, US
Seth Dovev's Location
Greater Boston, United States, United States
Seth Dovev's Contact Details
About Seth Dovev

I’m a seasoned Customer Success executive with a strong passion for delivering exceptional, unparalleled customer experiences on a global level. With extensive expertise in building and leading award-winning customer success teams, I focus on boosting Net Revenue Retention (NRR) and driving positive results for customers. My goal is to streamline scaled CX motions, drive high adoption, and ensure customers realize the full value in their SaaS journeys

Seth Dovev's Current Company Details
Syncro

Syncro

View
Vice President of Customer Success
Boston, MA, US
Website:
syncromsp.com
Employees:
115
Seth Dovev Work Experience Details
  • Syncro
    Vice President Of Customer Success
    Syncro
    Boston, Ma, Us
    View
  • Zoominfo
    Director Of Customer Success
    Zoominfo Oct 2023 - Present
    Vancouver, Washington, Us
    View
  • Snoooz Ai
    Advisor
    Snoooz Ai Jul 2023 - Present
    Toronto, Ca
    The #1 Out of Office management tool for customer-facing teams. Take care of your leads, customers upsells, and renewals, and ensure nothing slips through the cracks.
    View
  • Cs Angel
    Founding Member
    Cs Angel Feb 2023 - Present
    Boston, Us
    Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in and advise startups providing tech that improve Net Revenue Retention (NRR)
    View
  • Chili Piper
    Head Of Customer Success
    Chili Piper Oct 2022 - May 2023
    New York, New York, Us
    View
  • Chili Piper
    Senior Director Of Customer Success
    Chili Piper Jun 2022 - May 2023
    New York, New York, Us
    View
  • Chili Piper
    Director Of Customer Success
    Chili Piper Feb 2021 - Jun 2022
    New York, New York, Us
    Chili Piper is the most advanced routing and scheduling software for B2B revenue teams. We solve interesting problems, live and breathe our core value of “help,” and have a ton of fun doing it while fully distributed around the world — powered by espresso and hot sauce.
    View
  • Decibel
    Customer Success Team Lead North America
    Decibel May 2020 - Feb 2021
  • Decibel
    Customer Success Director
    Decibel Sep 2019 - May 2020
  • Integral Ad Science
    Director Of Customer Success, Global Accounts
    Integral Ad Science Feb 2018 - Sep 2019
    New York, Ny, Us
    -Developed and led a high-performing team of global customer success managers, managing accounts that span across multiple regions and global markets-Provided operational and administrative structure to pass new global business ownership from sales to customer success and client service teams-Led the hiring and training of team members, promoting a culture dedicated to tackling customer challenges and building positive relationships-Minimized at-risk accounts and resolved complex customer issues by serving as an escalation point on critical global client requests-Supported global client's constantly evolving business objectives, goals, and KPI-Facilitated seamless IAS expansion efforts by hiring, coaching and directing LATAM focused customer success team
    View
  • Integral Ad Science
    Sr. Account Manager
    Integral Ad Science Nov 2015 - Jan 2018
    New York, Ny, Us
    Governed a $2M+ account portfolio comprised of key fortune 500 accounts. I triggered improvements by accurately forecasting account trends and tracking key account metrics. I also established advising and consulting relationships with ad agencies, trading desks, and programmatic stakeholders while heading special projects from inception through to completion ensuring timely and optimal results. Achieved client satisfaction and retention by handling all client matters, communicating with transparency and professionalism to gain trust and strengthen relationships with assigned T1 accounts.
    View
  • Integral Ad Science
    Director Of Client Services- Mid West And West Coast
    Integral Ad Science Apr 2014 - Nov 2015
    New York, Ny, Us
    Collaborating with the vice president of client services, I built two new teams involving hiring, training, and managing client service managers across Mid-West and West Coast offices. I also served as an internal point of contact for escalation and direction on client-related concerns and oversaw all individual account lead assignments. Some of my key contributions are as follows:✪ Built two teams of client service representatives from the ground up in San Francisco and Chicago (10+ Client Service Managers).✪ Maximized performance of managers by delivering performance evaluations, offering strategic direction, and supporting their growth and productivity.✪ Streamlined workflow by allocating new business to client service managers in collaboration with regional sales directors. ✪ Ensured seamless implementation of IAS products and account transitions by creating standard operating procedures; documented potential growth opportunities within existing business.
    View
  • Integral Ad Science
    Client Services Supervisor
    Integral Ad Science May 2012 - Mar 2014
    New York, Ny, Us
    Serving as a subject expert, I educated agency and publisher partners on IAS technology, methodology, performance data, and optimization recommendations. I steered campaign management, implementation, and optimization across all accounts. Some of my key contributions are as follows:✪ Troubleshot tag issues, reporting, delivery discrepancies, and implementation concerns✪ Tracked and improved campaign performance, ensuring proper delivery and enhanced client performance ✪ Led client training of IAS user interface and reports to advertisers and publishers.
    View
  • Appssavvy
    Sr. Strategic Partner Manager
    Appssavvy Apr 2011 - Mar 2012
    Ensuring the successful management of over 20 key partnerships, I served as the primary contact for partners as well as spearheaded pre-and post-production for custom integrated sponsorships within Zynga’s social games and Living Social deal packages, ensuring timely execution of sponsorships. I also onboarded new partners and supported implementations of API and SDK within partner web products and mobile applications as well as maintained weekly reports for ad performance, revenue, and campaign pipeline as well as potential custom sponsorship executions.
  • Appssavvy
    Client Service Manager
    Appssavvy Sep 2010 - Apr 2011
  • Media Contacts
    Media Planner
    Media Contacts Feb 2008 - Sep 2010
    New York, Ny, Us
    View

Seth Dovev Skills

Online Advertising Advertising Mobile Advertising Display Advertising Comscore Rich Media Facebook Interactive Advertising Digital Media Media Planning Media Buying Digital Strategy Social Media Mobile Applications New Business Development Business Development Strategic Partnerships Account Management Partner Management New Media Mobile Marketing Online Media Buys Brand Implementation Managing Partner Relationships Managing Partners Superior Client Service Client Service Oriented Dart For Advertisers Dart For Publishers Salesforce.com Behavioral Targeting Client Services Digital Marketing Social Media Marketing Integrated Marketing Online Marketing Strategy Marketing Doubleclick Interactive Marketing Web Analytics Management Marketing Strategy Ad Networks Demand Side Platform Ad Exchanges Ad Optimization Advertising Operations Vast Video Advertising Senior Leadership Customer Success Revenue Growth Customer Relationship Management Consulting Sales Strategic Planning Project Management Project Planning Cross Selling Customer Retention Change Management Leadership Customer Engagement Team Building Training And Development Customer Support Customer Onboarding Customer Training Issue Resolution Management Up Selling Staff Management Hiring And Recruitment Customer Health Customer Performance Issue Resolution Cross Functional Team Leadership Coaching Campaign Management Client Training

Seth Dovev Education Details

  • University Of Massachusetts Amherst
    University Of Massachusetts Amherst
    Communications

Frequently Asked Questions about Seth Dovev

What company does Seth Dovev work for?

Seth Dovev works for Syncro

What is Seth Dovev's role at the current company?

Seth Dovev's current role is Vice President of Customer Success.

What is Seth Dovev's email address?

Seth Dovev's email address is sd****@****ads.com

What is Seth Dovev's direct phone number?

Seth Dovev's direct phone number is +178180*****

What schools did Seth Dovev attend?

Seth Dovev attended University Of Massachusetts Amherst.

What skills is Seth Dovev known for?

Seth Dovev has skills like Online Advertising, Advertising, Mobile Advertising, Display Advertising, Comscore, Rich Media, Facebook, Interactive Advertising, Digital Media, Media Planning, Media Buying, Digital Strategy.

Who are Seth Dovev's colleagues?

Seth Dovev's colleagues are Angela Lawrence, Aneesa Hoosen, Adam Kauffman, Alison Burgess, Charline Saint-Victor, Mba, Alexandra T., Kristen Eckman.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.