• Evaluate business analytics based on specialized geofencing techniques • Assist in managing 20+ web-app functionalities • Manage 100+ lubbock local customers to nurture long-term business partnerships• Achieve sales goals by continually prospecting new customers virtually and in-person• Work with top management and 2 software developers to troubleshoot software issues and launch new secure features

• Serve as point of contact for existing customers while assisting with technical troubleshooting• Assisted in coordinating and testing 50+ web app functionalities to ensure customer satisfaction• Produce quarterly reports detailing business analytics, app usage, software bugs, and sales reports • Work with business stakeholders to ensure IT services are met and all business requirements remain within budget • Maintain composure and patience in difficult situations while analyzing… Show more • Serve as point of contact for existing customers while assisting with technical troubleshooting• Assisted in coordinating and testing 50+ web app functionalities to ensure customer satisfaction• Produce quarterly reports detailing business analytics, app usage, software bugs, and sales reports • Work with business stakeholders to ensure IT services are met and all business requirements remain within budget • Maintain composure and patience in difficult situations while analyzing successes vs failures for improvement opportunities Show less

Produced Bash and Python automation scripts along with several other enterprise-level tools to improve IT efficiency within the bank. Assisted with user management, DNS management, and DHCP management, while helping solve IT issues on various computer systems and devices to resolve complaints.