Seth Phillips Email & Phone Number

Pulaski, Tn, Us

Highly experienced in managing the release and support of both off-the-shelf and custom-developed products. Subject matter expert in a wide array of systems including AMS360, PL Rating, Imageright, VSSO, SSO and Federation, Vertafore Agency Platform, Salestrack, Vertafore Mobile, InsurLink, My Agency Reports, Reference Connect, Docusign, and WSOL. Proven track record in conducting comprehensive testing post-conversion, release, and service packs, ensuring optimal performance. Skilled in implementing new software solutions and training support staff on their effective usage. Adept at collaborating with vendors to resolve issues and ensure customer satisfaction. Capable of handling escalations efficiently, delivering timely and effective solutions. Committed to developing self-help and self-healing tools to enhance user experience and streamline software use.

Proficient in handling critical escalations for proprietary software within Windows Embedded and Windows Server environments on remote systems. Experienced in conducting detailed Process, Quality, and System Audits. Developed comprehensive technical and how-to manuals, and facilitated training sessions for both new and existing employees. Skilled in preparing compliance reports using SQL databases and creating/running queries to extract essential data. Analyzed production systems to ensure compliance with operating requirements, and published recommended solutions for proprietary software accessible to the entire software audience. Provided expert technical support across multiple operating systems, including Windows Server, Windows, Mac OS, iOS, and Android.

Columbia, Tn

Training, Coaching, Discipline, Hiring and all other aspects of employee development. Purchase Manager for Store.