• Performed Administrative Duties, including involvement in Interviewing, Hiring, and setting up Trainings.• Oversaw the Seasonal Operation of the Front Gate and each area of the department including Tolls, Guest Relations, the Call Center, and Admissions.• Supervised and Developed the Leadership Team for Guest Relations, the Call Center, and Training sections of the department.

-Oversaw a staff of Team Members and Team Leads throughout the department.-Responsible for the daily operation of the Front Gate including Ticket Sales, Member Services, Guest Relations, Park Admission, and the Tolls Plazas.-Trained, Coached, and Audited New Team Members and Leads and helped develop the team’s abilities.-Orchestrated Leadership break plans and conducted department opening and closing procedures.-Performed Administrative Duties, including involvement in Interviewing, Hiring, and Trainings.-Created Employee Schedules for the department and implemented and communicated any changes.

-Approved Transaction overrides, merchandise returns, and refunds.-Oversaw sections of the department and led the Team Members working there.-Orchestrated break plans and oversaw opening and closing procedures for my location.-Awarded Front Gate “Lead of the Year” for the 2019 season.

-Scanned Tickets and Passes for park admission.-Processed Passes and Fixied Pass Errors.-Managed cash and credit card transactions.-Advised guests on how to use benefits, purchase add-ons, and redeem other bonuses.