Seth Van Der Meer

Seth Van Der Meer Email and Phone Number

Member of The Supervisory Board @ Doornroosje
Nijmegen, GE, NL
Seth Van Der Meer's Location
New York, New York, United States, United States
Seth Van Der Meer's Contact Details

Seth Van Der Meer work email

Seth Van Der Meer personal email

n/a
About Seth Van Der Meer

Entrepreneur in online customer interactions since 2000. (co-) Founded over 10 companies and advised and mentored dozens of other startups, scale-ups and associations. Supervisory Board Member of Doornroosje music venue.“One dreadful interaction with a company will break loyalty harder than 20 good interactions can make up for” — everybody on Twitter, Reddit, Facebook —As our lives become increasingly digital and we depend on our phones, apps and even healthcare delivered to us over digital networks, isn’t it strange that online customer service is still so crappy? I have devoted most of my career in decreasing digital friction in customer and patient journeys by providing digital self-service and automation of trivial processes, to make room for true communication between companies and their customers (and patients!). Lately I am focusing on MedTech and Healthcare patient experiences. Building self-service solutions for MedTech products and improving the overal CX for Pharma, MedTech, Healthcare providers and Healthcare payers.

Seth Van Der Meer's Current Company Details
Doornroosje

Doornroosje

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Member of The Supervisory Board
Nijmegen, GE, NL
Website:
doornroosje.nl
Employees:
142
Seth Van Der Meer Work Experience Details
  • Doornroosje
    Member Of The Supervisory Board
    Doornroosje
    Nijmegen, Ge, Nl
  • Noteless
    Noteless
    Nijmegen, Ge, Nl
  • Doornroosje
    Member Of The Supervisory Board
    Doornroosje Apr 2024 - Present
    Nijmegen, Nl
    Member of supervisory board at Doornroosje.Doornroosje has been the main pop venue in Nijmegen for over 50 years. Pop, rock, hip hop, techno, metal and jazz: Doornroosje is the right place for live shows. We aim to make life more beautiful with live music. We Do Music!
  • Post-Icu, The Digital Journal For Tomorrow
    Chief Executive Officer
    Post-Icu, The Digital Journal For Tomorrow Jul 2022 - Present
    New York, Ny, Us
    Post-ICU is the digital diary that alleviates Post-Intensive Care Syndrome (PICS) symptoms. ICU diaries are an integral part of the family engagement element of the Society of Critical Care Medicine’s ICU Liberation Bundle.Engaging families in care fosters better communication between families and caregivers, helps to process emotional events the family endures, provides a narrative for the patient to reconstruct their memories and contributes in prevention of and recovery from anxiety, depression and PTSD. ICU diaries contribute to patient, family and nurse satisfaction.My role as a CEO is to further develop the adoption of digital ICU diaries in hospitals worldwide and to bring the Post-ICU digital diary in particular to international markets, in particular the United States
  • Tivolivredenburg
    Member Of The Supervisory Board
    Tivolivredenburg Oct 2015 - Dec 2023
    Utrecht, Utrecht, Nl
    In the centre of the medieval city of Utrecht TivoliVredenburg is situated: a unique venue built for all kinds of music and entertainment. Over 1 million visitors each year enjoy this modern music palace which harbors halls with perfect acoustics for symphonic music, pop music, jazz, chamber music and dance, as well as cafes, bars, lounges and restaurants.Members of the Supervisory Board are expected - also with respect to making time available - to supervise and stimulate management policy and the general course of events within the foundation in a timely and competent fashion, and to advise management in the development and implementation of policy. In addition, the members must operate independently and critically vis-à-vis other members of the Board and management and in the absence of management take measures to ensure leadership of the foundation.
  • Sykes Digital Services
    Co-Founder, Head Of Innovation & Connected Medtech
    Sykes Digital Services Jan 2017 - Jul 2022
    Tampa, Florida, Us
    Responsible for driving innovation as a process at SYKES Self Service (formerly Qelp), ideating, co-creating, prototyping and validating markets and value propositions. Currently Market Making in Consumer MedTech, supporting the increase of Telehealth and patient directed care to help establish value based Healthcare. Before that I worked on creating presence for the value proposition in Consumer Tech, where we have established several strongholds with companies such as PlayStation, Sonoro, Plume and Panasonic.SYKES Self Service is the continuation of Qelp, which it acquired in 2015 and which I co-founded in 2004. Working for and with customers such as T-Mobile US, O2 UK, Abbot Diabetes Care, KPN NL, PlayStation EU and dozens of other telecom, consumer electronic and healthcare/MedTech brands to create customer service and retention products and services. Focus: lower support costs and increase customer satisfaction with in-depth knowledge of successful support journeys: decrease churn, increase loyalty.
  • Ikea Centres
    Innovation Advisor
    Ikea Centres Aug 2016 - Dec 2019
    Delft, Zuid-Holland, Nl
    As advisor to the managing director and the innovation team I help to roll out a global innovation strategy and kick off projects that strengthen customer engagement, sustainability, digital transformation and data driven decision making. Technological advances such as IoT, sensors, Wi-Fi tracking, augmented reality, virtual reality, 3D heat mapping, 3D printing is combined with consumer trends, retail developments and business needs to come up with disruptive and innovative business strategies that can be piloted, tested, improved and implemented.
  • Britelayer
    Ceo And Co-Founder
    Britelayer Jan 2015 - Jun 2017
    Groenekan, Utrecht, Nl
    Spun out of Corio/Klepierre (Simon Malls) we are leading the way in immersive and engaging retail technology and bespoke loyalty systems. Combined with our experience in RFID, Wi-Fi/Bluetooth tracking experience and above all, customer centric focus, we deliver first class experiences. Our people have both technical as well as marketing backgrounds and our founders are online natives dating from the pre-www era.We provide service kiosks, digital wayfinding, digital signage, responsive web sites, mobile solutions, big data analysis and we integrate digital channels on a common management platform. We are also experienced in in-mall wireless connectivity through Wi-Fi, Bluetooth beacons, camera's , footfall counters and proximity sensors and have managed many wirelessi installations. These capture points provide data that can be used to optimize sales, conversions, traffic flows, etc.We work for Albert Heijn (Ahold), IKEA Centres, Ricoh, Markthal, Arneken Galerie, Klepierre.
  • Stichting Brede School Lumiar, Vernieuwend Onderwijs En Natuurlijk Leren
    Co-Founder
    Stichting Brede School Lumiar, Vernieuwend Onderwijs En Natuurlijk Leren Oct 2014 - Jan 2017
    Lumiar is the school for the 21st century, where children follow their talents and embrace the power of creativity, exploration, project based education and adaptive education. Lumiar is inspired by the work and ideas Sir Ken Robinson and Ricardo Semler. We have 50 pupils ages 4 to 12 and are opening up high school in 2017.
  • Beace Online Administratiekantoor
    Co-Founder Marketing Director
    Beace Online Administratiekantoor Jan 2012 - Dec 2016
    Co-founded Beace. Beace is a full service online accountancy service. Beace enables bookkeepers and accountants to focus on high value services, while outsourcing commodity services. Beace delivers high quality services and software at a lower cost price.
  • Stichting E-Rally
    Secretary General
    Stichting E-Rally Dec 2013 - Jun 2016
    The foundation "Stichting E-Rally' organizes a yearly 200 km long rally to promote the adoption and usage of electric vehicles as a real alternative to petrol fuelled cars. After 3 successful editions with over 300 teams participating and over 145.000 euro raised for the charity JustDiggit, the next edition is planned on May 20, 2017.
  • Gemeente Eindhoven
    Games And Data Specialist
    Gemeente Eindhoven Feb 2016 - Apr 2016
    Eindhoven, Noord-Brabant, Nl
    For the City of Eindhoven I help organise the Beyond Data festival, compromising the Beyond Data Hackathon and Conference. I helped the organisation to combine game development with open data applications and sources (such as sensordata, beacons, Lora network, etc. to solve challenges in the public area. See www.openeindhoven.nl for more information
  • Gamefounders
    Gamefounders Mentor
    Gamefounders Jun 2012 - Mar 2016
    Tallinn, Ee
    As mentor of the GameFounders accelerator program I help startups to create a viable and stable business around their game ideas and IP.
  • Goc
    Game Advisory Counsel (Boegbeeld)
    Goc Nov 2011 - Jun 2015
    Veenendaal, Utrecht, Nl
    Eyes and ears for GOC in the games industry, identifying important trends and developments relevant to GOC.
  • Artificial Industry
    Co-Owner And Market Maker
    Artificial Industry Jan 2008 - Mar 2015
    Artificial Industry designs Customer Engagement. Relations between companies and their customers are evolving into multi channeled conversations with a mutual interest. With the help of tools such as social media, appreciation programs, co-development and customer empowerment Artificial Industry designs the optimal customer touch point strategy and helps to implement successful and proven marketing, sales or service propositions. Using innovative technologies like smartphones, car sensors (for fleet management), footfall counters and Wi-Fi tracking.
  • Developlay
    Marketing Director And Co-Founder
    Developlay Jan 2013 - Jan 2015
    Developlay is a game publisher, founded in the Netherlands. What we publish is the result of joined forces of expertise on kids, education, psychology, research, literature and game expertise.The games that we publish aim to help children live a happy and healthy life. We take many things in consideration when we create games for toddlers and preschoolers and try to stick to what we value.Our interactive story Nott Won’t Sleep receives praise and awards internationally. As co-founder I am responsible for overall strategy and marketing of Developlay and it's game franchises.
  • Corio
    Managing Director Britelayer
    Corio Apr 2013 - Dec 2014
    Nl
    Britelayer provides shopping center managers with a suite of both influencing as well as business intelligence tools which can be used together, or separately, in order to go deeper into world of customer engagement. There are tools for customer intelligence, behavior analysis, communication, and social media interaction – all with various outlets for real time customer engagement – on the web, on the smartphone, and in the shopping center itself. Intelligence capture points range from Wi-Fi, beacons and camera's to purchases, loyalty cards and smartphone interaction.
  • Corio
    Manager Customer Engagement Britelayer
    Corio Dec 2011 - Apr 2013
    Nl
    Responsible for all customer facing touch points within the Britelayer project. Britelayer is in pre-launch phase. More information soon.
  • Amsterdam School Of Real Estate
    Teacher
    Amsterdam School Of Real Estate Jan 2012 - Aug 2014
    Amsterdam, Noord-Holland, Nl
    Subjects: Media, ICT and internet trends
  • Nlgd Festival Of Games
    Chairman Of The Board
    Nlgd Festival Of Games Nov 2005 - Aug 2014
    Chairman of the board at event organizer NLGD BV. This company is responsible for the yearly Festival of Games, Europe's most effective business event in the games industry. I was responsible for the build up of the organization since its inception in 2005, including the Foundation of BGIn, the trade organization of the Benelux Gamedevelopers and the Dutch Game Garden.
  • Universiteit Utrecht
    Membership Academic Council Research Institute For History And Culture
    Universiteit Utrecht Jan 2009 - Dec 2013
    Utrecht, Utrecht, Nl
    Advising the research institute on policy, research focus areas, connection to the market and general management issues
  • Sandfire
    Co-Owner And Business Innovator
    Sandfire Jun 2003 - Dec 2013
    Sandfire is a business innovator. As creative business concept developer I spend my time in understanding marktes, people and propositons, and translating them into innovative value propositions, products or even new companies. Some of the companies that I have helped to found are Qelp, Mobilander, De Nederlandse Gamedagen/Festival of Games, Dutch Game Garden and BGIn. As strategic advisor I have advised many companies to create new opportunities and helped them realizing them. Among the companies that I have helped are: Corio, APG, DE Masterblenders, Postcode Loterij, T-Mobile, Cities of Utrecht, Amsterdam, Rotterdam and The Hague, CliniClowns, Unilever, Rabobank, Open University, KPN Mobile, Telfort, Utrecht Province, Microsoft, City of Amersfoort.
  • Qelp
    Co-Founder
    Qelp Aug 2004 - Dec 2011
    What started as an email configuration problem on a holiday in France has, years later, grown into a flourishing company with a clear mission: “Helping people outsmart technology” Qelp was founded in 2004 with the idea that a selfservice application for customer support could make smartphone issues so much easier to resolve. The thought of that moment in 2004 is still the driving force behind our entire company, keeping us motivated. Motivated to provide software to Mobile Operators and MVNOs that creates the best possible customer support journey for all smartphone users around the world. We do not only help Mobile Operators and MVNOs save a lot of money that would otherwise be spent on long and expensive support calls, we also help end-users enjoy their smartphones.
  • Shingo
    Co-Founder And Chief Executive Officer
    Shingo Dec 2007 - Dec 2009
    Shingo provides high class qualitiy assurance and test services for entertainment and serious game companies, as well as testing facilities for (game) hardware vendors
  • Mobilander
    Co-Founder
    Mobilander Nov 2002 - Feb 2005
    Mobilander B.V. was a start up in the market for wireless Internet service provision. The company focused on the provision of wireless broadband Internet connectivity both through a network of hot spots in urban areas and in locations outside the footprint of fixed ADSL. The Company was partner of SURFnet in deploying wireless state-of-art connections for their entire customer base.Mobilander deployed close to 40 hotspots in 6 major cities. See http://www.mobilander.nl
  • (Ic)Trust
    Associate
    (Ic)Trust Feb 2001 - Oct 2003
    Carried out many projects as business consultant, inlcuding:- Business Strategy KPN-Orange, introducing BASE as a brand- Technical audit Start Nederland- Consultancy for Interapy, the first mental self care to be covered by health insurance
  • Xcues
    Founder, Ceo
    Xcues Jun 2000 - Jun 2003
    Working free lance acquiring projects as consultant or project manager. Some examples- Manager E-services UMTS at Siemens Nederland - Technical consultant at Vizzavi (currently Vodafone Live!)- Planning and fundraising for businessplan in the Telco industry
  • Info - Your Business Innovation Partner
    Account Manager
    Info - Your Business Innovation Partner 1997 - 2000
    Amsterdam, North Holland, Nl
    Info.NL is a leading internet design and development agency in The Netherlands and among the first ones to commercially offer development of internet sites as a product to corporate clients. Managing accounts such as Ben, KLM Traxxer, VNU, Rabobank, Telfort

Seth Van Der Meer Skills

Business Strategy Video Games Strategy Start Ups Marketing Strategy New Business Development Mobile Devices Mobile Applications Social Media Customer Engagement Management Entrepreneurship Online Marketing Social Media Marketing Social Media Strategist Telecommunications Program Management Business Development Marketing

Seth Van Der Meer Education Details

  • Vrije Universiteit Amsterdam (Vu Amsterdam)
    Vrije Universiteit Amsterdam (Vu Amsterdam)
    Algemene Letteren (Linguistics And Communication)
  • Utrecht University
    Utrecht University
    Dutch Language And Literature
  • Herman Jordan Lyceum
    Herman Jordan Lyceum
    Vwo

Frequently Asked Questions about Seth Van Der Meer

What company does Seth Van Der Meer work for?

Seth Van Der Meer works for Doornroosje

What is Seth Van Der Meer's role at the current company?

Seth Van Der Meer's current role is Member of The Supervisory Board.

What is Seth Van Der Meer's email address?

Seth Van Der Meer's email address is se****@****fire.nl

What schools did Seth Van Der Meer attend?

Seth Van Der Meer attended Vrije Universiteit Amsterdam (Vu Amsterdam), Utrecht University, Herman Jordan Lyceum.

What are some of Seth Van Der Meer's interests?

Seth Van Der Meer has interest in Human Rights, Environment, Education, Children.

What skills is Seth Van Der Meer known for?

Seth Van Der Meer has skills like Business Strategy, Video Games, Strategy, Start Ups, Marketing Strategy, New Business Development, Mobile Devices, Mobile Applications, Social Media, Customer Engagement, Management, Entrepreneurship.

Who are Seth Van Der Meer's colleagues?

Seth Van Der Meer's colleagues are Mathijs Roddenhof, Kirsten Van Lieshout, Carla Derksen, Nikki Rutten, Amber Smits, Joris Holter, Lynn De Veer.

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