Hendra Setiawan Email & Phone Number

Balikpapan, Id

Balikpapan, Kalimantan Timur, Indonesia

- Supervising day-to-day operations 3Store Balikpapan in the customer experience & operation department.- Submitting daily, weekly, monthly attendance and result, stock reports, petty cash replenisment and cash advance, via WhatsApp, email, web application and shared spreadsheets as requested by superior.- Working closely with Regional and Area Service Experience Operations Manager. Being asked to analyse statistics and compile accurate reports.- Establish and strengthen operational… Show more - Supervising day-to-day operations 3Store Balikpapan in the customer experience & operation department.- Submitting daily, weekly, monthly attendance and result, stock reports, petty cash replenisment and cash advance, via WhatsApp, email, web application and shared spreadsheets as requested by superior.- Working closely with Regional and Area Service Experience Operations Manager. Being asked to analyse statistics and compile accurate reports.- Establish and strengthen operational relation to daily sales, product purchase, regular visits through daily customer interactions with pro-actively advising and consulting to ensure customer satisfaction.- Creating a good communication with sales, marketing, and network team, also retailer to create proper customer satisfaction.- Handling customers' feedback, service request & inquiry, communicating them to relevant department and follow-up closely to ensure corrective action are taken and deadlines are met.- Ensure that customer issues are handled in a reliable, efficient, accurate and friendly way. Optimize the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.- Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible. Being available to deal positively and quickly with issues raised by customers thereby supporting my team of agents when they cannot resolve a need.- Monitoring agents of team achieves overall Operations KPI in each channels and operational level.- Maintain ongoing loyalty program and/or company campaign, and be responsible on the overall program.- Able to operate flexibly in a fast-paced constantly evolving team environment, navigate through ambiguity, and work with minimal guidance. Show less

Bachelor Of Social Sciences, Journalism, 3,31

Activities and Societies: HIMAKOM, Campus Magazine TIPS

Ipa

Activities and Societies: Marching Band, KIR Ketua KIR, Tahun 2008/2009 Anggota Marching Band Gita Swara Sempadan, Bariton, Tahun 2008/2010