Setu Macwan Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Hardware/software installation of our Point-of-Sale (POS) software for new clients of Volante
• Provide clients with technical support on-site
• Complete all necessary project documentation accurately
• Conduct client-training on site as needed
• Perform software and hardware troubleshooting as needed
• Collaborate with our Projects team to build a customized POS solution to meet our clients’ business needs and goals

Toronto, Ontario, Canada

• Travel across North America as an on-field technician to support the Implementation team for the Go-Live of newly added clients and any updates to the existing clients.
• Provide technical support to clients, resolving issues related to Linux systems, SQL databases, and associated applications.
• Create and maintain technical documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and enhance support team productivity.
• Conduct in-depth troubleshooting of system and application errors, analyzing log files, utilizing command-line tools, and applying debugging techniques to identify root causes and implement effective solutions
• Participate in on-call rotations to provide 24/7 support for critical systems and promptly respond to emergency situations.

Toronto, Ontario, Canada

Provide resolution to queries related to Clients’ point of sales systems, related hardware equipment, Gift card networks and management portalsIn that capacity, I am responsible to handle incoming service requests, respond immediately to emergency situations with sensitivity to deadlines and company needs. Investigate, test, and implement improvements to.

Toronto, Canada Area

• Delivered Tier 2 support for POS applications and devices, such as VeriFone and their clients, effectively addressing incoming service tickets, resolving user issues, and ensuring smooth operations.
• Conducted logical data analysis to identify and resolve complex technical problems, ensuring optimal system performance and user satisfaction.
• Developed and executed test scripts for User Acceptance Testing (UAT), validating the functionality and performance of POS applications and devices. Demonstrated proficiency in Identity & Access Management (IAM) to.

Toronto, Canada Area

• Welcome clients to the store and provide a simplified solution
• Installing and configuring computer systems for clients and solving related quires
• Remain updated with products and services offered and discuss personalized solutions
• Follow and achieve the department’s sales goals on a monthly, quarterly and yearly basis
• Process POS and provide an excellent after sales impression
• Provide excellent customer service, gain positive reviews and expand referrals

Toronto, Ontario, Canada

• Design and build native mobile applications for the iOS platform
• Acquired strong end to end knowledge of Swift, latest iOS SDK & core iOS Frameworks
• Experienced with Core Data, Core Animation, Core Graphics and Core Text
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs

Mobile Applications Design And Development, Information Technology

Bachelor'S Degree, Computer Programming, Specific Applications

School Level Commerce, Business/Commerce, General