Skills: Requirements Elicitation and Documentation - Backlog Management - UI/UX User Experience, Scrum - User Stories - Wireframing - Software Development Life Cycle (SDLC) - M365 - Jira - Service Now - Product Road Mapping - Agile Methodologies

• Partnered with a cross-functional team to identify and write requirements to modernize ecommerce white labeled personalization and proofing web pages in Vue.JS that resulted with an improved customer check out experience to increase sales.• Completed UI/UX wireframe mockups for personalization and proofing pages• Worked with a cross-functional team to identify and write requirements for Google Analytics migration and successfully completed Google Analytics migration by the July 1st, 2023, deadline• Completed UAT cases for Google Analytics 4 migration for white labeled web sites• Worked with the business owner to elicit and document requirements for migrating William Raveis Real Estate to a modernized Brand Enablement software

• Collaborated with engineers to work on technology infrastructure and platform that resulted in better written user stories and acceptance criteria• Authored user stories and acceptance criteria for the sprint team that resulted in reducing the number user clicks for Order Configuration, Setup and Order Management• Worked with business users to identify gaps in their business processes and work to document a backlog of stories for subsequent sprints• Completed demo to business users for the completed QA tested stories• Worked with offshore QA to refine test cases for completed user stories

• Met with business users to document the current Candidate Placement business process that resulted in a revised future business process flow that was used for training purposes• Wrote functional requirements for a web-based intranet application that will enable Apex Vendor Management users to manage associate vendors with a goal of improving operational efficiency• Responsible with working with a team of business and technical stakeholders to identify filter criteria and visibility attributes for integration between CRM and Peoplesoft via API Integration• Worked with business and third-party vendor to migrate to an improved contract document repository application

Supported third-party multi-tenant environment, enabling health care business unit to originate and service revolving accounts. Identified operational gaps and recommended solutions. Collaborated with business owners across different areas to understand their business functions and to gather requirements for improving functionality that delivered outstanding results for their areas.• Worked with GreenSky Global Risk and Compliance to reduce GreenSky users in Administrator role from 212 to 16, using CoreCard platform• Partnered with third-party vendor and launched revolving platform, using multi-tenant environment hosted by CoreCard for health care business• Worked with stakeholders in business and technology areas to deliver exceptional business value, enabling growth of merchants, consumers, and banks• Worked with compliance to identify and update more than 20 customer-facing letters required for implementation of a new installment loan origination and servicing capability for the health care business

Known for extensive skills and experience in functional and non-functional requirement gathering techniques, system implementations and support, and proven experience with the overall software delivery life cycle process.

Senior Business Systems Analyst As Technical Project Manager, led an integrated team of business owners, architects, engineers, and quality assurance personal across different geographic locations that resulted in the successful completion of new business capability for the Global Corporate Payments division• Successfully managed the project financials, resource forecasting and project deliverables for a multiple market release of business capability for the Global Corporate Payments division• Led implementation planning meetings and defined implementation tasks across business and technical teams for the Global Payments division• Directed a team of business and technical professionals that included setting agendas for eliciting functional and non-functional requirements to meet the business objective for Global Corporate Payments• Led a team of technical professionals and defined a plan to resolve B2B connectivity failures between technical teams and the external credit bureau• Conducted a Solution Architecture Review that was a required milestone to onboard two third party vendors. The task included partnering with third party vendor resources and completing questionnaires required for the vendor on boarding process• Held role of Data Loss and Prevention Analyst for the Global Risk & Acquisition Technology department that included running the program across the organization. This program included defining training sessions and communication plan that ensured team members had the tools to properly protect usage of personal identifiable data information within the organization• Conducted analysis sessions with business users to document the As Is business capability with an emphasis on identifying the current gaps present with the existing system to be used for the acquisition road map• Created and completed a survey for virtual team member’s to identify training program needs for the virtual employee

Acted in the role of Project Manager for a team of global business and technical professionals across multiple time zones. Successfully completed the launch of a new Bank legal entity for the business stakeholders.• Managed new account release calendar and completed weekly meeting to review and approve all software projects. Ensured projects could be properly bundled together and limited risk to new account production environment. Allowed appropriate bundling, avoiding duplication and assuring successful roll-out. • Functioned as technical release manager for software bundles for new accounts. Completed weekend implementation calls with technical and business stakeholders• Completed launch of new Federal Savings Bank legal entity for business stakeholders• Led business analysis meetings with business and technical teams and completed waterfall requirement report deliverable within agreed-upon timeframe for launching new credit card products

• Led team in high call volume environment and provided coaching and mentoring of ten to 15 customer care professionals, resulting in consistent recognition for outstanding customer service in industry