Kenneth Brock Email & Phone Number

-Coordinate with Product Owners and stakeholders to gather requirements and leverage Gold Standard where possible to meet needs.-Facilitate design sessions and Proof-of-Concept demos to foster the shaping of new features and enhancements.-Provide guidance for Dev teams on solution methodology ensuring scalability and flexibility for future enhancements.-Conducted technical and business validations post-release, ensuring deliverable alignment with expectations.-Ensure components are correctly entered into Github for daily deployments.-Review CI/CD Processes, release strategies, and environment structure to identify process improvement opportunities.-Participate in collaboration with CRM and Treasury Management teams, ensuring operational efficiencies.-Test managed packages and perform impact analysis prior to adoption of vendor upgrades.

Wilmington, North Carolina Area

Primary point of contact for all aspects of change management for multiple financial institutionsOversee software releases and provide a customized software impact analysis for each clientConsult on product enhancements and feature adoptionInstruct and recommend best practices surrounding use and configuration of nCino product

Wilmington, North Carolina Area

Monitor enterprise-wide call trends to identify workarounds while a permanent fix is foundWrite internal knowledge articles and guidance as products are introduced or updated to keep support personel informed of how to best to assist customersCreate and deliver monthly reports scaled to various levels of leadershipPartner with center leadership to align call quality targetsBalance reporting work schedule and customer service responsibilities while maintaining high performance metrics

Wilmington, North Carolina Area

Support Mobile Device Management(MDM) development across business units.Work with subject matter experts to analyze technolgy & customer experience gaps and develop solutions to resolve.Create training documents to drive utilization of internal tools and resources.Test products pre and post- launch to ensure requirements and standards are met.Positively impact metrics through collaborating with device performance/support teams for tool and process improvements.Document and provide status on strategic initiatives to leadership and stakeholders.Deepen cross-channel relationships to improve productivity and business continuity.Investigate and monitor reporting to elevate quality and performance while delivering cost savings and shareholder valueAuthor project requirements, wireframes and User interface of new services and resources. Develop enhancement roadmap and drive product adoption to attain higher ROI than projected.

Wilmington, North Carolina Area

Track Call Center generated trouble tickets and provide coaching to representatives and feedback to leadership.Audit device replacement orders to identify call trends, gaps in resources, and unjustified orders.Provide over the top support to internal and external customers.Cross channel partnership to support executive escalations and requests.

Wilmington, North Carolina Area

Wilmington, North Carolina Area

Wilmington, North Carolina Area

Greensboro, Charlotte & Wilmington, Nc

Cary, Nc

Cary, Nc