Shannon Gonzalez Email and Phone Number

• Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.• Contact patients at the physician's direction to provide results, arrange treatment, or discuss the status.• Scanning and indexing all pertinent information into the patient chart. • Reviews for completeness and accuracy and then enters required patient demographics and clinical information into PracticeManagement and EHR.• Accurately assesses patient questions and conditions and confidently asks questions relating to symptoms or situations.• Explain procedures and hand out educational materials related to treatment/diagnosis.• Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.• Contact patients at the direction of the physician to provide results, arrange treatment, or discuss the status.• To be able to identify common issues after procedures as well as identify common side effects of medications.• Schedule office appointments, local procedures injections, and external labs and radiology.• Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty. • E-scribe medications per doctor preference as well as the ordering of tests.

• Serve as first point of contact to patients• Schedule appointments and assist with scheduling any additional testing directed by the physician.• Ensure all required patient paperwork is compiled for that day's appointments.• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.• Scan the patient's driver's license and insurance card (s) front and back into Ntierprise.• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.• Reconcile payment batches at the end of every day and turn them into the Site Manager.• Schedule follow-up procedures and coordinate any local ASC cases.• Assist patients with the completion of the Phreesia registration system.

Assisted Office Manager with administrative duties that included the daily supervision of employees job assignments and responsibilities while maintaining exceptional client communications.• Led monthly team meetings summarizing product sales, collaborated group objectives and goals, overviewed individual feedback, and directed activities for skills development.• Supported Manager with hiring decisions and conducted interviews with potential candidates,as well as assigned as trainer to mentor newly hired employees during onboarding.• Served as the main contact point for client communications which involved conflict resolution, patient care instructions, monitoring client retention, and patient management.• Created innovative techniques that solved hospital correspondence between staff members,doctors and other hospitals.

Directed swim lessons for adolescents to teenagers. Routinely adjusted aquatic center's chemical levels in accordance to safety levels for patrons.

Organized summer camps and swim lesson programs, along with staff schedules.Oversaw ten employee lifeguards implement routine pool policy and patron safety.Responsible for opening and closing procedures.