It Domain Architect
Current• Lead strategic overhaul of 7 business platforms for customer, marketing, commerce, supply chain, order management, location, and enterprise data and content management functions.• Coach 8-12 architects, resulting in 2 lead engineers transitioning into solution architects.• Led a team to develop architecture for REI Customer Data and Identity solutions, consolidating 20M+ records across 8 systems, modernizing an integrated CIAM solution with Auth0, and migrating 10-15M customer accounts from a legacy solution to Auth0.• Orchestrated integration of ML, AI, and Generative AI for customer self-service support, increasing chat deflection rate by 7.5%- 10% and reducing chat weekly average handle time by ~5%.• Initiated integration of Talon.one with MACH architecture to uplift management of digital offers across 100 TPS of order interactions and in-store offers across ~200 retail locations.• Executed a proof of technology for Adobe Experience Platform as a CDP.• Developed an advanced Unified Commerce Platform Architecture with an anticipated increase in ave order value of 25% and a reduction in overall e-commerce TCO.• Architected COVID-19 pandemic responses – contactless retail queue management, virtual outfitting for customers, and curbside pickup.• Architected and built an enterprise customer privacy consent management solution.• Developed architecture to unify services such as bike repair, assembly, and parts management.• Co-developed a RACI framework for architecture for other architects and partners.
