• Lead strategic overhaul of 7 business platforms for customer, marketing, commerce, supply chain, order management, location, and enterprise data and content management functions.• Coach 8-12 architects, resulting in 2 lead engineers transitioning into solution architects.• Led a team to develop architecture for REI Customer Data and Identity solutions, consolidating 20M+ records across 8 systems, modernizing an integrated CIAM solution with Auth0, and migrating 10-15M customer accounts from a legacy solution to Auth0.• Orchestrated integration of ML, AI, and Generative AI for customer self-service support, increasing chat deflection rate by 7.5%- 10% and reducing chat weekly average handle time by ~5%.• Initiated integration of Talon.one with MACH architecture to uplift management of digital offers across 100 TPS of order interactions and in-store offers across ~200 retail locations.• Executed a proof of technology for Adobe Experience Platform as a CDP.• Developed an advanced Unified Commerce Platform Architecture with an anticipated increase in ave order value of 25% and a reduction in overall e-commerce TCO.• Architected COVID-19 pandemic responses – contactless retail queue management, virtual outfitting for customers, and curbside pickup.• Architected and built an enterprise customer privacy consent management solution.• Developed architecture to unify services such as bike repair, assembly, and parts management.• Co-developed a RACI framework for architecture for other architects and partners.

• Designed architecture for an AI/ML-driven order optimization solution, improving split shipments by ~11%.• Architected integration of Sterling OMS, reducing overall delivery times.• Led architectural development of a comprehensive vendor inventory fulfillment solution.• Led migration of on-premise data center to modern tech stack and solution architected Sterling implementation to support Active-Active configuration for all application servers and services.• Spearheaded upgrade of Sterling OMS (9.2 to 9.4) and redesigned core services, improving inventory availability as well as EAD service response times and processing of ATP cache for REI.com.

• Innovated REI's omni-channel inventory management system, achieving an industry-leading 95% fill rate, and increasing sales by $100M within first year of launching.• Developed and implemented a multi-carrier rate shopping solution, automating shipment workflows and boosting store fulfillment efficiency.• Engineered integration of Sterling OMS with PayPal, elevating customer payment experience.

• Orchestrated deployment of a proprietary routing algorithm to optimize fulfillment of orders.• Championed enhancement of Staples.com's inventory management system using IBM Sterling's engine, leveraging ABC classification to boost inventory availability and reservation.• Engineered and rolled out real-time inventory availability and reservation management across Staples Order Management System and in-store and warehouse Radio Frequency technology.

• Spearheaded implementation of transformative solutions for major retailers like Best Buy, Sam's Club, and Target to re-platform legacy technology into Sterling OMS, leading teams of 5-15 members.• Leveraged IBM Sterling's suite and integrated inventory and availability management, payment processing, legacy order migration to Sterling OMS, and carrier integration management.