Shacara Telemaque, M.Ed Email & Phone Number

Seattle, WA, US

• Manage 4 training partnerships with National and New York based non-profits, including: planning for training implementation on our Access, Success, and Career curriculum, providing high level oversight, identifying.
• Create training scope and sequences for each partner, facilitate monthly virtual trainings, and provide hands-on consulting: 100% satisfaction rate based on participants surveys.
• Market training partnership initiative with Development Director and CEO to non-profits: 80% of pitches led to contracts.
• Design, maintain, and update training content for college access and college success advisors, managers, and directors: annually review and update over 120 program trainings, including trainings in our LMS.
• Co-lead the planning and implementation of “First Week” with HR to successfully onboard 2-25 new staff every summer and generate off-cycle onboarding sequences for mid-year hires to help them transition successfully.

Seattle, Washington

• Responsible for the PEPS gift stewardship process including consistent gift entry, gift reporting, and personal gift acknowledgement with the Microsoft Dynamics CRM system.
• Communicates with PEPS donors and funders respectfully and ensures confidentiality.
• Assists with and supports the execution of major PEPS Development events, including Dad’s events, Grandparent Chats, and community festivals.

Greater Boston Area

• Supervise 7 Success Advisors who provide individualized support to approximately 660 students on over 9 college campuses..
• Provided coaching for Advisors on case management, project management, counseling techniques, and data analysis.
• Oversee service plans for students including, study skills strategies, FAFSA renewal, major selection, degree audits, career exploration and more.
• Follow Bottom Line’s structure curriculum (DEAL), which includes academic, financial, personal, and career advising.
• Attend and actively participate in the Success Boston Initiative to partner with local non-profits and 2 and 4 year universities to ensure that Boston Public School students have a direct pipeline into college.

Greater Boston Area

• Supervise 5 Access counselors with assisting 300+ high school students with the application and financial aid processes.
• Implement trainings on college list-making, essay revision, college affordability, FAFSA and CSS guidelines, and award letter analysis.
• Review over 2,000 college applications to ensure quality while ensuring that all applications accurately depict the students' competitiveness.
• Oversee intake process to obtain at least 700 applications to the program and take into consideration applicants' GPA, family income, and first-generation status when making acceptance decisions.
• Correspond with stakeholders, guidance counselors, and community partners to ensure students' college needs are discussed and met.
• Input data and run reports in the Bottom Line Salesforce database to confirm that the team is meeting Key Performance Indicator checkpoints and to ensure high quality service is given to all Bottom Line students.

Tampa, FL

• Communicate USF Tampa admission requirements and policies to potential students, including high school and transfer students, in one-on-one and large group sessions.
• Work within the Access and Outreach admissions division to target underrepresented populations within the Hillsborough community.
• Schedule high school visits within Hillsborough county and implement high school presentations focusing on USF and the college application process.
• Assist the Outreach and Access Assistant Director with answering student and admission advisors inquiries about Student Support Services (SSS).
• Co-facilitate community based organizations and Advancement Via Individual Determination (AVID) visits to the USF campus.
• Utilize Banner and Talisma systems to help students complete their applications accurately and successfully.

Tampa, Florida

• Welcome new Everest University students to Student Finance services and introduce them to financial aid vocabulary.
• Provide tuition estimates to students based on their part-time or full-time status.
• Review NSLDS, COD, and CampusVue to confirm students' federal loan and Pell grant eligibility.
• Assist students with filling out and updating the FAFSA for the relevant school year.
• Guide new loan borrowers through the Master Promissory Note and the PLUS loan application if necessary.
• Ensure that each student interaction is recorded with a note in CampusVue.

Jamaica Plain, MA

• Provide one-on-one mentoring to 73 first generation high school seniors through the college application and financial aid processes.
• Advised students with deciding appropriate majors and the college that fit their academic, financial, and social needs.
• Partnered with community programs and parents to help students stay on track to complete applications and graduate high school.
• Created curriculum for counselors to use during college process meetings and outreach events.
• Trained new access counselors on relationship building, college list making, financial aid standards, and college admission policies.
• Utilized and analyzed the extensive student database to create new student services and programs.

Boston, MA

• Conducted conferences with 6th grade students based on their performance, behavior, and aspirations.
• Worked with parents and teachers to provide students with adequate support.
• Created math lessons that corresponded with Massachusetts math standardsto Team Leaders for Math League element of the program.
• Coached Team Leaders in classroom behavior management and student relationship building.
• Assisted and coached volunteer Citizen Schools Teachers with teaching 10-week long apprenticeshipsclasses and ensured high quality presentations/performances/products.
• Designed a biweekly newsletter that informed parents of student successes and upcoming programs.

Umass Amherst

• Corrected resumes and cover letters of peers, and guided them to career advisors.
• Trained and supervised new advisors.
• Marketed services by setting up tables around campus with visuals and handouts to catch students' attention.

Umass Amherst

• Met with communication students to help them complete homework assignments, review projects before submission, and create study guides for them to review before exams.

Boston/Athol, MA

• Managed a team of two counselors who were responsible for intervening if campers, ages 8 to 16,experienced behavior issues or had personal issues that they wanted to discuss.
• Used interpersonal and intercultural skills to create bonds with the campers so that they would feelcomfortable mentioning problems occurring at the camp or at home.
• Ensured the safety of all campers and address camper and counselor concerns.

Institute Of Non-Profit Practice, Certificate In Non-Profit Management And Leadership

The Core Certificate Program equips nonprofit leaders with the skills, knowledge, and networks they need to make strategic, mission-driven.

Master Of Education (M.Ed.), Out Of School Time Curriculum And Instruction: Specialization In Youth Development And Leadership

Bachelor Of Arts (B.A.), Communication

Activities and Societies: Student Bridges, Mentor; Student-Athlete Tutoring Center, Tutor; Career Services, Peer Advisor