Shadiri Bertadillo Email & Phone Number

United States

United States

• Provided immediate remote and on-site technical support as the initial point of contact for end users seekingassistance
• Exceeded Service Level
• Agreements (SLAs) by effectively prioritizing and resolving tickets, achieving an average resolution time of 30minutes for high-priority issues
• Exercised meticulous documenting of troubleshooting steps, issues, and resolutions within the Jira ticketingplatform, resulting in a 20% reduction in recurring technical problems due to enhanced knowledge sharing
• Led the maintenance an internal knowledge base in Wiki, proactively adding new articles to empower end userswith comprehensive self-service options
• Demonstrated ownership of reported issues, ensuring a 98% resolution rate without the need for escalation, andthus, maintaining seamless business operations

United States

• Led inventory management, supply vendor management, change point management, teamwork and communication
• Created comprehensive daily recaps, facilitating effective communication between shifts, and executing safety projects as assigned by supervisors. Additionally, I actively maintain and update spreadsheets and Excel.
• Administered Microsoft Applications daily in ensure accuracy and efficiency for my department
• Familiarity with implementation and ability to quickly learn new systems and adapt to procedural changes
• Possessed strong communication, teamwork, analytical, and critical thinking skills, with a focus on continuous improvement, which contributed to 100% customer service

United States

• Responsible for accurate inventory management, accurate scanning, placement and description reading to manage inventory
• Prevention of inventory discrepancies to avoid future issues
• Utilize problem-solving and analytical thinking skills to identify and resolve issues with items, find root causes, and maintain proper inventory
• Demonstrate excellent time management skills, maintain proper workflow, and efficiently perform every task needed for the day, including updating product locations to ensure accurate inventory management
• Conduct quality control by sorting and placing damaged products appropriately and mentoring other departments on mistakes
• Communicate effectively with the manager through Slack and summarize the daily activities in the pass down for the next shift

United States

• Assisted customers with their beauty and hygiene needs, pushed sales, and maintained full inventory shelves
• Ordered product, managed inventory counts, organized displays, and ensured damaged/recalled items were removed from the sales floor
• Attended daily meetings with managers and communicated trends or expected high volume demand of products
• Recognized for outstanding time management, work ethic, and attitude; functioned as an unofficial department manager and provided training to new hires