Shagun Maini Email & Phone Number

Hyderabad, Telangana, India

• Familiarity with containerization technologies like Docker and orchestration tools such as Kubernetes.• Troubleshoot and resolve critical, highly complex customer problems related to Kubernetes clusters and applications running on it like Spark.• Managed Kubernetes deployments, objects for high availability and resource management. • Expertise in analyzing Kubernetes logs, metrics, and events to troubleshoot cluster performance and stability problems.• Skilled in identifying and mitigating issues related to resource contention, pod scheduling, and networking conflicts.• Hands-on experience with Kubernetes networking, implementing solutions with CNI plugins like Calico, Flannel, or Weave.• Experienced in troubleshooting Kubeflow deployments on Kubernetes clusters, resolving resource allocation, networking, and persistent volume problems.• Troubleshooting Kubeflow pipelines, identifying and resolving issues related to workflow orchestration, data processing, and model training.• Proficient in diagnosing Kubeflow component failures, such as Argo workflows and Jupyter notebooks.• Interviewing candidates and KT of new joiners.

Bengaluru, Karnataka, India

• Troubleshoot and perform deep dive on Customer support cases.• Provide Support to worldwide customers via email, chat and calls in resolving their issues related to AWS services meeting their expectations along with highest level of customer satisfaction.• Troubleshooting includes analysing, fixing issues related to Linux performance issues, networking issues, application issues combined with various AWS services like EC2 linux, EBS, Lightsail, SSM, EC2 core etc. • Collaborating with other teams within AWS to resolve client issues.• Helped customers with OS level and application-level troubleshooting to fix boot level failures,networking related issues.• Helped customers by replicating/recreate customer issues in the test lab and guided them with the best possible solutions.• Working closely with Technical Account Managers for customer solutions and feature requests, working/following with service• teams. • Helping customers with best practices to meet the goal of AWS well Architecture framework.

Pune, Maharashtra, India

• Perform day-to-day Technical Support - Analysing, Troubleshooting and Resolving Technical Problems related to servers.• Installation and configuration of Linux Servers. • Scheduling jobs using “crontab” commands. • Good knowledge in using various transport, application and internet protocol layers like DHCP, FTP, HTTP, SSH , TCP/IP• Administered user management, managed and created user account, groups, access levels, Automation and updates.• Use secure protocol to HTTPS For Implementing and Maintaining Apache and Nginx.• Configure various services including NFS and samba server.• Troubleshooting SSH related issues.• Implementation of package management and LVM management.• Troubleshooting Linux network, security related issues such as IP tables, firewall. • Identify root cause of technical issues and create technical documentation of procedures and policies.• Skilled in identifying and resolving bottlenecks in CPU, memory, disk I/O, and network throughput.• Conducted regular security audits, vulnerability assessments, and patch management to mitigate risks.• Writing Ansible Playbooks for System Deployment, System Configuration, System Hardening and contribute in automating day-to-day manual tasks.