Nidhi Shah Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Ontario, Canada

- Analyzing billing documents and all data for accuracy and completeness, obtaining missing or correct data including bill rates, pay rates, cost center allocation using JDE Tool, PeopleNet Time Clocks.- Investigating missing rates, supporting documentation, submitting adjustments and additional hours for processing in a timely manner to ensure service excellence.- Collaborating with the business and client to promptly address issues and concerns related to invoices and purchase orders.- Accountable for statutory holiday pay and statutory holiday worked remittance to employees and accurate billing to clients as per Employment Standards Act qualification rule.- Assessing and recommending billing process improvements to the team – recruiters, on-site supervisors, payroll team and service center team to improve accuracy and reconciliation.- Submitting timesheets, approving punch in and out time, closing weekly clocks in the absence of on-site supervisor.

Greater Toronto Area, Canada

- Driving all aspects of the recruitment process including phone screening, email blasts, sourcing, job postings and coordinating tasks while providing an exceptional experience and service to candidates and associates.- Developing and maintaining an ongoing and diverse pipeline of prospective candidates for current and future client needs.- Acting as the first point of contact for associate’s enquiries and issues and engaging the appropriate resources to resolve the issues.

Toronto, Ontario, Canada

− Supporting total store awareness and the efficient operation of all areas of the store to support daily tasks.− Conducting walkthroughs and participating in the effective execution of the Manager on Duty program.− Executing all policies and procedures to reduce risk and expense – following store opening and closing procedures, maintaining a risk-free environment, ensuring, and managing customer flow at all service areas.− Communicating, assigning, monitoring, and redirecting associates to achieve service area priorities and maintain customer satisfaction.− Creating a positive environment to foster open and continuous communication and information among all associates, coordinators, and managers.− Understanding, coaching, and executing all customer service programs as per policies and procedures to enhance customer experience.

Toronto, Ontario, Canada

− Supporting the store management team in the delivery of consistent and high-quality customer service in all areas.− Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling.− Incorporating sales information to drive sales for a given area of responsibility which includes all frontline features, fixtures, and overseeing Fitting Room processes.− Ensuring accuracy and quality of all service area transactions as well as ensuring all serviceareas are “ready for business” daily.− Training, coaching, and supporting associates in all service and operational areas. Coaching associates on transactional skills, policies and procedures, WorkSmart principles, proper use of POS equipment, handling customer complaints and customer service skills.− Maintaining Queue Line standards and ensuring the execution of flow of engagement procedures in all service areas.− Maintaining TJX Canada standards for all service areas, cash office and markdowns.− Reviewing MAP and utilizing tools and manuals to communicate the fundamentals of off-price.

Toronto, Ontario, Canada

− Increased customer satisfaction by greeting each customer and responding to questions/concerns besides acting as a support for the team.− Demonstrated a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with our guidelines.− Processed all Point of Sale (POS) transactions accurately and efficiently.− Initiated and participated in store recovery as needed.

Downtown Toronto

Supporting the Banking unit and Accounting and Finance unit in their recruitment activities.- Assisted the Banking unit and the Accounting and Finance unit in their recruitment activities.- Sourced and phone-screened potential candidates; submitted them for various positions.- Ensured that potential candidates are being added in the pipeline through pre-screening walk in applicants, phone screening and sharing candidates with the recruiters.- Assisted the team with ad-hoc recruitment activities such as issuing letters of employment, uploading assessment results, attending to calls and responding to candidate inquiries.- Sourcing prospective employees using talent management tools.- Completing on-boarding procedures for employees and ensuring that all regulations and compliance are met.

Mumbai Area, India

HR Intern with Campus Team Human ResourcesResponsibilities included:- Execute sourcing strategies to determine the talented candidates with due attention to diversity openings.- Support the campus recruitment team by sourcing candidates through job portals.- Assist the recruiters by maintaining a pipeline of candidates, assisting and supporting end to end recruitment related activities.- Develop and maintain professional contacts with office employees and students and maintain good relations.- Coordinate for on campus recruitment; prepare appropriate strategies for all campus events and interview processes.

Mumbai, Maharashtra, India

Responsibilities included:- Carrying out compliance engagements for pharmaceutical and oilfield industry related to The Goods and Services Tax, 2017- Assisting in advisory engagements related to The Goods and Services Tax, 2017- Undertaking reconciliation between books of accounts and figures disclosed in the statutory returns.- Responsible for the execution of the assigned engagements under the supervision of seniors.- Working on News Alerts for the allotted period and ensuring regular updates on client industries and sharing the critical alerts / news on a regular basis with seniors.- Coordinating with the department for obtaining approvals, registrations, licenses, etc.

Post Graduate, Human Resource Management

The Human Resources Management graduate certificate program covers all the key functions in this diverse field including employment law.

Bachelor Of Commerce In Accounting And Finance (B.A.F.), Accounting And Finance, 82.15% O Grade Consistently

The degree had a strong emphasis on developing analytical skill and offers a solid grounding and professional competence in all aspects.