Shahrukh Shaikh Email and Phone Number

*Domain_Finance | AR | German *Team_Metro Cash & Carry | DE | AR

*Domain_Finance | AR | German*Team_Cash Apps & Unapplied Fund Reduction | Outbound Calling | Accounts Receivable | B2B*Description ↓• Daily on call direct interaction with German business clients• Reducing Unapplied funds on client's account over calls• Applying payments as per remittances received• Sending emails, notifications and reminders• Helping and motivating business customers to initiate self disbursement• Delivering prompt solutions to customer requirements• Support cash apps and Exit path Burndowns and it's sub process under Non-calling work• Handling cash applications and Cash reconciliations• Managing high volume for DE an UK region• Sending out notification to Business Clients after the fund disbursement with bank reference number• Also supporting non Calling-Teams on Weekends in high volume months*Project_Push Disbursement• Part of push disbursement project as a sub process for Unapplied reduction • Reducing Unapplied funds from customer's account in case of unresponsive customers or unable to disburse on their own• Doing necessary checks and follow up with business customers for the same• Working in Ticketing system alongside Accounts Payable team resulting reduction in Unapplied funds.• Working on Bank account information and it's checks for push refund.• Sending out NSQ forms and processing the same for initiating the refunds.• Maintaining ticketing data and sending notification to customers for the same• Solving overall queries and issues of business clients over calls.

*Domain_ Insurance | P&C | German*Team_AXA Germany*Description ↓• Language expert in German motor insurance• Creating policies and managing changes, corrections, and transferring no-claim bonuses• Canceling policies and addressing customer complaints• Cross-trained in all processes, resolving queries• Direct interaction with offshore partners for process improvements, training, and critical query sessions• Deputed to Germany for process migration to AXA BS, Pune for 6 weeks• Worked as a trainer for newly migrated processes*Project_Process Transition• Part of a project offshore for 6 weeks at AXA Konzern, Wiesbaden, Germany• Migrated 20 new processes to AXA BS, Pune• Ensured the successful stabilization of all processes• Served as a trainer and quality checker• Successfully trained new team members and conducted query-solving sessions• Conducted accreditations for colleagues on the newly migrated processes• Carried out calls with offshore partners in Germany for critical queries and training sessions• Provided process improvement ideas that were successfully implemented