Experienced professional with a strong background in customer requirements mapping, process development, and implementation, seeking opportunities as a Software Tester. Skilled in both Automated Testing and Manual Testing:• Oversaw asset, incident, problem, and change management tasks to guarantee smooth operations and client satisfaction.• Conducted testing in Dev and UAT instances, performed regression testing, and facilitated scrum and retrospective meetings. Specialized in ATF ServiceNow.• Gathered requirements from stakeholders and wrote stories/features based on technical and process perspectives.• Coordinated with stakeholders, provided updates in sprint meetings, and analyzed project implementation actions.• Converted technical needs from business drivers and adjusted ITIL processes accordingly.• Specified rules and guidelines for services that guarantee compliance with service level agreements.• Coordinated maintenance, upgrades, and monitoring of systems and applications to provide effective assistance.