I am a Customer Success Manager with a Bachelor's Degree in Electronics and Instrumentation Engineering from Sathyabama University. I have extensive experience in working with SAAS-based solutions, banking software, KIOSK, and ERP systems, serving clients from various domains and industries.At Truein, I managed customer relationships and revenue for a face recognition-based time and attendance management solution for contractual and distributed workforce. I applied my exceptional communication, analytical, and problem-solving skills to understand customer pain points, convey solutions effectively, and identify patterns and opportunities. I also used tools like Freshdesk and Zoho to manage the customer support and feedback processes.Previously, I worked as an Associate Manager for Technology Services at Klystron Global, where I coordinated with A-list clients, CEOs, MDs, and directors, and delivered presentations and proposals for various products and SAAS services. I also handled RFP/RFQ submissions, requirement documents preparations, client negotiations, and after support. I excelled in identifying and cultivating relationships with potential clients, employing effective negotiation strategies, and achieving customer satisfaction and retention.I am always open to new opportunities and learning skills, and I enjoy working in a challenging environment. I am also an inside out creative person with a professional mindset, and I run a YouTube channel where I talk about positivity and motivation. You can contact me over my mail: shaileeverma21@gmail.com.