Shailesh Chandra Email & Phone Number

Boston, MA, US

San Francisco, CA, US

• Global Professional Services, Enterprise Success, Renewals, Support, Scale Operations, Business Value Realization.Key Accomplishments:
• Created new delivery models in Professional Services leveraging both on-shore and off-shore resources to grow revenues 250+% over two years
• Drove profitability by automation and streamlining of processes and offers to cut expense to revenue ratio of success services by 50%
• Changed engagement model timing and methodology for renewals resulting in 30+% increase in multi-year renewals
• Developed an engagement methodology across new and existing customers, based on the customer telemetry across stages of their lifecycle, combined with deal structures leading to $10+M deals
• Realized over $2M in annual savings by using data science to identify targeted opportunities to reduce downgrades in scaled operations

San Francisco, California, US

• Transitioned to the Customer Success Group (Post-Sales), engaging customers to identify business value captured by leveraging the Salesforce platform. Structured predictive analytics driven models to assist customers.
• Developed a new value assessment methodology to rapidly quantify business value captured by customers, delivering five engagements within a month, resulting in early renewals and additional sales of $400K
• Created apprenticeship based knowledge transfer program to expand post-sales business value realization capacity in the organization

San Francisco, California, US

• Joined the Business Value Services Group (Pre-Sales) to facilitate net-new revenue in enterprise accounts leveraging the Salesforce portfolio of products and services in the Northeast. Working jointly with Sales and.
• Assisted Northeast sales team exceed targets, including the largest deal in the region with a utility for $45M total contract value
• Identified sales acceleration opportunities for customer sales teams leveraging analytics across large data sets to drive strategic decision making
• Developed new tool for rapid assessment of value vs. effort analysis of Salesforce projects

San Jose, CA, US

• In 2003 recruited to join the Internet Business Solutions Group (IBSG) as a Director, to be a part of a core team solely focused on large global customers. Transitioned to opportunities for growth and leadership.
• Led cross-functional team to develop targeted $250B ecosystem for Cisco’s 60K+ partners, with incentives and branding for future deals including hardware, software and integrated solutions
• Developed a software strategy to leverage partners for an additional $300M in software revenue
• Customer relationship executive for key corporate customer, working with partners increased revenue 400%
• Managed $1B relationship across key India based global SI partners with India and US based team- Developed differentiated offers with partners to drive net-new revenue with proactive proposals resulting in 20% joint.
• Drove the growth strategy of the SWG group resulting in over 20% growth, including SaaS offer

Cambridge, MA, US

• A software leader in Business Rules and rules-based Business Process Management (BPM). Develops, implements, and supports enterprise class solutions at Global 1000 customers, with a focus on Financial Services and.
• Identified, targeted and developed relationships with key Corporate Partners to accelerate revenue growth and entry into new markets, resulting in $10+M in license revenue influenced by partner
• Engaged with President to identify potential M&A targets, and build corporate strategy

Les Clayes Sous Bois, FR

• Evidian is a wholly owned subsidiary of Groupe Bull (France) with headquarters in the US. Evidian develops innovative software solutions in enterprise security (Access Control) and telecom (Fault Management / Service.
• Developed and implemented strategy for focusing organization in key areas: Security & Telecom. Resulted in 30+% CAGR in strategic businesses and reduction in breakeven revenue by 50%
• Managed a cross-functional team of 40 to develop a cutting edge web Secure Access Control product. Beta product was created within 14 months from concept to shipment. Fastest development in company history
• Developed a Security Software business unit in the US focused on access control resulting in a new pipeline growth of 400% and multiple active campaigns at the Global 50
• Worked in conjunction with the CEO and investment bank to identify and target strategic investment partners ranging from private equity firms to complementary product companies

New York, NY, US

Specialized in market and strategic analysis for communications and high-tech industries

Vernier, Geneva, CH

Global manufacturer of technology driven identification systems selling to major semiconductor and electronics manufacturersBusiness unit and product management responsibilities for the Electronics Division of the company, driving double digit business growth each year to $25+MM

Amos Tuck School Of Business Administration / Thayer School Of Engineering, Me - Management & Engineering (Management And Communication)

Bachelor Of Engineering (Be), Electronics & Communication

High School Diploma, Liberal Arts And Sciences/Liberal Studies