Shakeeva George Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Performing account research to ensure accuracy when calculating lease early termination bills; creating the bill in the Customer Engagement Platform (CEP) and contrasting and balancing the calculations in ITS; performing auction inventory management and researching and resolving titling issues; entering and verifying correct documentation is sent to TFS customers to maintain compliance with state-specific auction notice of sale requirements.

Lewisville, Texas, United States

Remarketing SpecialistSupport the sale of collateral primarily through dealer purchases, processing off-lease collateral through sale process in a timely manner. Manage the vehicle inventory portfolio to maximize profitability and ensure timely closing of previously leased accounts. Maintain effective communication with Account Executives and dealerships regarding titles for vehicles sold to and from floorplan. Process customer and account source documents by reviewing data for deficiencies, resolving discrepancies using standard procedures or requesting additional documents from dealerships needed for titling.Customer Solutions RepresentativeReview and collect on high risk accounts with 4-5 payments past due while maintaining a professional nature. Initiate contact with customers in an effort to negotiate payments or to satisfy any deficiency balances by manual dialing and by predictive dialer. Track and locate customers using computerized tracking systems. Create and execute reports via Microsoft Excel to assist teammates with reaching weekly and monthly goals for dollars collected set by Team Leader. Assist teammates with any questions they may have regarding collections processes, state guidelines, and departmental updates on a day to day basis.

Review and monitor all total loss, impounds, substitution of collateral and expired loan queues on a daily basis. Assist insurance adjusters with requests, questions and issues regarding any pending claim settlements. Initiate contact with customers or agencies in an effort to negotiate payments or to satisfy any deficiency balances by manual dialing and by predictive dialer. Recommend to repossess or abandon impounds by assessing the value of the vehicle vs. any storage/repair/repossession fees. Assess the value of vehicles and ensure coordination between the customers and dealerships on substitution of collaterals.

Plano, Texas

Assisted customers during their time of need while building rapport. Responded to and resolve inbound phone calls in a fast-paced environment by identifying and providing exceptional service and solutions to questions regarding renewals, coverage, eligibility, billing, and policy changes. Provided counsel, guidance, and expertise while utilizing cross-selling and upselling skills on on new and existing company products and services.

Dallas, Texas

Performed administrative duties for executive management. Responsibilities included screening calls; managing calendars; making travel, meeting and event arrangements; bookkeeping; preparing reports and financial data including accounts receivable and accounts payable; collect on delinquent vendor accounts; training and supervising other administrative staff; and customer relations.

Bachelor Of Business Administration - Bba, Finance, General

Associate Of Arts - Aa

Bachelor Of Business Administration - Bba, Accounting And Finance