Shalin P. Email & Phone Number

Tallahassee, Florida, United States

Spearhead software development and project management initiatives within the SAP CRM Establishment process for the Child Support Automated Management System (CAMS), ensuring on-time delivery and meeting production goals.Lead a cross-functional team of 11, encompassing business analysts, functional analysts, programmers, and a team lead, driving successful project outcomes and fostering a collaborative work environment.Implement strategic planning and coordination with management and technical teams to meet critical deadlines and schedules, ensuring efficient resource utilization across departments.Act as a key liaison between CAMS-related vendors, operational processes, and internal teams, enhancing communication and project integration within the Enterprise System Support Process.Champion the update and creation of system documentation to reflect new or enhanced functionality, ensuring high standards of system configuration and technical accuracy.Facilitate continuous improvement initiatives, identifying and executing process enhancements that have resulted in significant efficiency gains and improved system performance.Conduct comprehensive team member evaluations and development discussions, emphasizing professional growth and aligning individual objectives with the Child Support Program's Business and Strategic Plans.Direct technical staff in all project phases from scope definition to coding, testing, and implementation, routinely monitoring application performance to guarantee availability and maintainability.Contribute to the Department of Revenue Leadership Team, providing expert insights and strategies for departmental growth and operational excellence.

Tallahassee Metropolitan Area

Led the coordination and successful execution of major SAP CRM projects for the automated Child Support System (CAMS), from identifying business requirements to developing, testing, and implementing software solutions.Played a pivotal role in defining project scopes, ensuring comprehensive stakeholder engagement in planning phases, and collaborating closely with business process owners and enterprise systems management to allocate optimal resources for project execution.Led the analysis and definition of Key Business Process Components, assessing contributions to operational efficiency and effectiveness. Conducted thorough needs assessments, identified process gaps, and implemented benchmarking initiatives to drive continuous improvement.Directed CRM enhancement projects through meticulous life cycle management, including system design, development, and implementation, ensuring projects met strategic objectives and delivered tangible benefits.Championed the development of detailed business requirements using DOR-approved methodologies, addressing comprehensive application needs, including COTS, ERP, and CAMS-specific software solutions.Oversaw systems development and documentation efforts for CAMS, creating high-level designs, workflows, and detailed pictorial representations of screen forms and reports. Formulated comprehensive plans for batch processing, including definitions and time allocations.Organized and facilitated workshops, sessions, meetings, and presentations, effectively managing task workgroups and fostering collaboration across multiple teams.Ensured strict adherence to project timelines, proactively managing schedules to keep projects within designated completion timeframes.Enhanced communication and coordination across business and support processes, aligning system design proposals with the stakeholder communication plan to ensure seamless information flow both upstream and downstream.

Tallahassee, Florida

Orchestrated the coordination of major SAP CRM projects, consulting closely with team supervisory personnel to define project scope, objectives, and deliverables. Played a crucial role in aligning system priorities with project team resource allocation.Served as the pivotal liaison among Child Support Program staff, technical teams, contract personnel, field staff, and external agencies, including federal and state partners, ensuring seamless communication and project alignment with strategic goals.Led the analysis and coordination of activities for significant system project implementations. This included identifying changes mandated by federal/state laws, regulations, or court rulings.Managed the formation of project teams, bringing together core members, business process owners, policy teams, training personnel, and other relevant stakeholders. Facilitated scheduling and conducted meetings to ensure project milestones were achieved.Developed and submitted comprehensive documentation to management, including issue and option papers, responses to State and Federal agency inquiries, and reports with supporting evidence. Prepared materials for interagency, state, and federal audits, and other system reviews, ensuring thorough documentation and compliance.Facilitated meetings and conference calls, responsible for the creation of meeting agendas, publishing of meeting notes, and maintenance of an issue log to track and resolve challenges promptly.Oversaw project responsibilities, ensuring coordination of acceptance testing, training on software enhancements, and review of functional specifications and test scripts to verify system design accuracy and completeness.Ensured system compliance with federal certification guidelines as outlined by the U.S. Department of Health and Human Services, Administration for Children and Families Automated Systems for Child Support Enforcement Guide, maintaining high standards for system documentation and functionality.

Tallahassee, Florida

Collaborated with multiple team leads to orchestrate the planning, coordination, tracking, and reporting of all software development initiatives within the Information Services Program, specifically supporting the Child Support Program. Ensured rigorous enforcement of Software Build and IT Service Management standards through comprehensive audits and reviews.Directed major system projects for the automated Child Support System (CAMS), leveraging ASAP methodology to enhance SAP Customer Relationship Management (CRM) and Business Warehouse Reporting (BW-R) functionalities. Played a key role in consulting with supervisors and technical leads to craft detailed project plans and efficiently allocate resources.Monitored project progression against established milestones, facilitating regular meetings and conference calls to address administrative needs and ensure project continuity. Produced and disseminated weekly project reports to key stakeholders, maintaining transparency and engagement.Maintained meticulous action items, issues, decisions, and risk logs, ensuring proactive management and resolution of project challenges. Applied a logical and scientific approach to analyze and solve complex problems arising during project implementation phases, contributing to the refinement of software development lifecycle processes.Conducted in-depth analyses and interpreted data, policies, and procedures to formulate logical conclusions and recommendations, enhancing project outcomes and compliance with organizational standards.Provided direct support to software developers, aiding in the resolution of issues to ensure the seamless completion of tasks. Oversaw the timely assignment and resolution of software incidents, guaranteeing project timelines were met.Engaged in continuous technical education and training to advance technical skills, demonstrating a commitment to professional growth and the enhancement of the department's software development capabilities.

Tallahassee, Florida Area

Led the coordination of critical projects within the automated Child Support System (CAMS), employing ASAP methodology to enhance SAP Business Warehouse and SAP Web Intelligence functionalities. Utilized advanced project management software to maintain oversight and ensure project milestones were achieved.Operated in a vital technical capacity, serving as the project manager for technical staff, and acting as the primary point of contact for Business Process Owners and BAs. This role involved translating complex business requirements into technical specifications and guiding the technical team through the project lifecycle.Managed system priorities and resource allocation effectively, ensuring optimal deployment of project team resources to meet critical project deadlines and objectives.Facilitated seamless communication and collaboration between the Child Support Program, technical teams, contract personnel, and external agencies, ensuring alignment of project goals with departmental and regulatory standards.Conducted comprehensive analysis to identify system changes mandated by program, departmental, or legal requirements. This included overseeing the analysis of system impacts and coordinating the implementation of required modifications to support legislative or policy changes.Led the preparation and submission of detailed project documentation to management, including issue papers, responses to state and federal inquiries, and status reports. Also prepared materials for audits and system reviews, ensuring thorough documentation and compliance with federal certification guidelines.Directed the oversight of acceptance testing and supported training activities related to software enhancements. Reviewed functional specifications and test scripts to guarantee the accuracy and completeness of system designs.Contributed to workgroups aimed at enhancing the Child Support Program CAMS operating procedures and work environment.

Tallahassee Metropolitan Area

Served as the Business Analyst for CAMS CRM in processes of BP Data, Case Data, BP Emancipation, and BP Merge, leading the analysis and identification of system changes to enhance operational efficiency and compliance with Child Support Enforcement standards.Functioned as Team Lead, guiding the development of business requirements for system modifications, encompassing organizational model adjustments, security enhancements, role definitions, and interface needs, ensuring comprehensive system improvements.Crafted, revised, and reviewed critical documentation, including Requirements, Functional Specs, and Test Scripts, to support system modifications and enhancements. Performed rigorous upfront analysis to assess system impacts and data cleansing needs, ensuring high data integrity and system functionality.Led the execution of functional testing of the CAMS software, employing ASAP methodology to identify and rectify discrepancies, enhancing system reliability and user satisfaction.Managed the resolution of test discrepancies with technical staff, documenting all issues meticulously and utilizing Cherwell to report functionality problems and system enhancement requests, ensuring prompt and effective resolution.Acted as a pivotal liaison between the CSE Program Office, Region staff, technical teams, and external agencies, including federal and state partners, facilitating communication and collaboration on development requirements and system enhancements.Coordinated the software implementation in CAMS production environments, adhering to REV-TRAC processes and ensuring all configuration items were accurately created/updated across the CAMS landscape.Conducted Production Verification Activities, prepared detailed status reports for unit or process meetings, and maintained an issue log to track and address system concerns proactively.Organized and led meetings and conference calls, contributing significantly to the development and implementation plans.

Tallahassee Metropolitan Area

Spearheaded CAMS II data cleansing initiatives by conducting comprehensive research and analysis of system data to rectify issues stemming from automated functionalities or user input, showcasing strong analytical and problem-solving skills.Managed daily operations of CRM Locate, Compliance, and PA interface, Middleware, and Batch Document Imaging, employing Microsoft Excel extensively for data management and maintenance, demonstrating proficiency in data analysis and technical tools.Monitored interface files and Rsppfprocess/Rswwerre errors using CRM SAP GUI, identifying and reporting anomalies to ensure system integrity and reliability.Resolved SM9 incident tickets, providing accurate data solutions to end-user requests, and became recognized as a Cherwell expert through continuous learning and application of system knowledge.Engaged in direct consultation with end users via Outlook email and telephone to troubleshoot complex issues, showcasing excellent communication skills and customer service orientation.Led the ESSP Cherwell conversion and training initiatives, playing a critical role in enhancing team competencies and system utilization, and actively participated in team meetings to strategize on assignments and implementation plans.Conducted quality control and error prevention activities, escalating significant findings to CSP management, and contributed to the CAMS Knowledge Tree, enhancing the repository of solutions and best practices for the team.Assisted Business Analysts with CSP data cleansing and defect resolution, further solidifying your role as a key contributor to system improvements and operational excellence.

Tallahassee, Florida, United States

Conducted thorough preparation and review of documentation for legal referrals to Legal Services Providers (LSP), ensuring accuracy and compliance with legal standards.Analyzed confidential information from government interface sources, including FLORIDA, SUNTAX, CONNECT, DAVID, and CCIS, to extract and note essential case details for judicial hearings, demonstrating meticulous attention to detail and confidentiality handling.Assessed case continuations within CAMS, documenting rationales and reviewing court orders for completeness and accuracy, contributing to the judicial process's integrity and effectiveness.Responded to court and LSP requests for additional information, particularly regarding service of process attempts, showcasing responsiveness and thoroughness in legal proceedings.Utilized approved Microsoft Excel guidelines during judicial hearings to calculate Child Support obligations accurately, displaying proficiency in data analysis and application of legal guidelines.Processed a variety of judicial actions, including the establishment of paternity/support orders, modifications, and enforcement of orders, indicating a comprehensive understanding of Child Support enforcement processes.Updated Judicial Establishment/Modification and Legal Referral activities in CAMS, both system-generated and manually created, ensuring timely and accurate case management.Managed Judicial Review General Testimony tasks, reinitiated financial affidavits, and reviewed legal referrals for approval or rejection, demonstrating decision-making capabilities and procedural knowledge.Documented hearing dispositions and maintained detailed records, including notes in the ZLRA activity block or Hearing Summary Block, facilitating effective case documentation and follow-up actions.Determined the appropriateness of case dismissals in specific scenarios, applying critical judgment and legal standards to support judicial efficiency and fairness.

Tallahassee Metropolitan Area

Led CAMS II data cleansing initiatives, conducting detailed research and analysis to identify and rectify data inaccuracies caused by automated functionalities or user input, showcasing strong analytical abilities and attention to detail.Utilized Microsoft Excel extensively for daily creation and maintenance of spreadsheets, tracking CRM Locate, Compliance and PA interface, Middleware, and Batch Document Imaging, demonstrating advanced proficiency in data management and analysis.Monitored Rsppfprocess/Rswwerre errors using SAP GUI and conducted daily interface file reviews to report any anomalies, ensuring system reliability and data integrity.Resolved SM9 incident tickets by providing accurate data corrections based on end-user requests, enhancing user satisfaction and system functionality.Engaged directly with end users via Outlook 2010 email and telephone to troubleshoot complex STAIRS tickets, occasionally offering user education to facilitate ticket resolution, emphasizing strong communication and problem-solving skills.Led utility jobs to cleanse and correct data, contributing to the overall quality and accuracy of the CAMS system.Actively participated in team meetings to strategize on team assignments and implementation plans, highlighting collaborative skills and team leadership.Trained coworkers on monitoring, researching, and resolving SM9 incident tickets, sharing knowledge and best practices to elevate team capabilities.Corrected Middleware errors and analyzed root causes to prevent Business Partner and Case replication issues, applying analytical thinking to enhance system processes.Reviewed OpCon Scheduler daily reports for incomplete or failed batch jobs, performing quality control and escalating findings to CSP management, ensuring operational excellence.Utilized the CAMS Knowledge Tree for Assignment Groups and Business Analyst specific areas, aiding in CSP data cleansing and defect resolution efforts.

Tallahassee Metropolitan Area

Delivered superior customer service to taxpayers, ensuring their inquiries and concerns were addressed promptly and effectively, reflecting strong communication skills and a commitment to service excellence.Assisted taxpayers in settling their accounts with the State of Florida, utilizing SUNTAX (ECC in SAP software) to navigate account details and facilitate resolutions, showcasing technical proficiency and problem-solving capabilities.Managed both inbound and outbound calls, as well as completed correspondence requests from taxpayers, demonstrating exceptional organizational skills and the ability to handle multiple tasks simultaneously.Executed live production changes in SUNTAX to ensure accuracy per taxpayer information, emphasizing attention to detail and a high standard of accuracy in data management.

Tallahassee Metropolitan Area

Monitored CSE live production environments in CRM (SAP software), vigilantly identifying and reporting anomalies to the appropriate personnel, showcasing a keen eye for detail and system monitoring capabilities.Executed precise changes to live production settings in CAMS for Child Support Enforcement, ensuring data accuracy and compliance with operational standards, demonstrating proficiency in managing critical system operations.Actively participated in group meetings and conferences aimed at diagnosing and resolving production problems, contributing to collaborative problem-solving efforts and the continuous improvement of production processes.Corrected data errors identified through lists, STAIRS requests, or other official channels, underscoring a commitment to data integrity and operational excellence in high-stakes environments.

Tallahassee, Florida, United States

Delivered exceptional customer service, ensuring a positive shopping experience and addressing shopper inquiries with professionalism and courtesy, reflecting strong interpersonal and communication skills.Assisted clients with opening Dillard's credit accounts, fostering customer loyalty and demonstrating an ability to engage effectively with customers to meet their needs and promote loyalty programs.Operated the Point-of-Sale (POS) system with proficiency for checkout processes, credit applications, and returns, showcasing technical aptitude and attention to detail.Maintained a clean and organized work area, prioritizing worker and customer safety and contributing to a positive and safe shopping environment.

Tallahassee Metropolitan Area

Specialized in the promotion and sales of men's clothing, notably Polo by Ralph Lauren, leveraging deep product knowledge to engage customers with compelling brand stories and product benefits.Managed the live directive of clothing displays, skillfully adjusting presentations to maximize sales potential and ensure efficient showcase of products, demonstrating keen attention to detail and strong merchandising skills.Consistently achieved and maintained daily sales quotas, evidencing a robust sales acumen and a dedication to surpassing selling standards.Demonstrated proficiency in Point-of-Sale (POS) operations and inventory management, facilitating smooth transaction processes and maintaining accurate stock levels, highlighting operational efficiency and adeptness with technical tools.Educated clients on the advantages of the Dillard's Credit Card, effectively facilitating credit applications and fostering customer loyalty with persuasive communication and selling techniques.

Tallahassee, Florida, United States

Provided expert product knowledge on Kiehl's skincare line to clientele, ensuring customers received informative and honest recommendations tailored to their skincare needs, reflecting strong product expertise and integrity.Cultivated and maintained a loyal clientele family, regularly updating them on special events and the replenishment of products they previously purchased, demonstrating exceptional customer relationship management skills.Managed the live directive of product displays, ensuring products were showcased effectively and updates were made to reflect new launches or promotional events, showcasing attention to detail and visual merchandising skills.Performed personalized facials and hand demonstrations, offering clients a hands-on experience with Kiehl's products, enhancing customer engagement and satisfaction through personalized service.

Tallahassee Metropolitan Area

Specialized in the promotion and sales of specific watch brands, notably Michael Kors, demonstrating deep product knowledge and an ability to engage customers with brand stories and product benefits.Managed the live directive of watches on display, adjusting presentations to maximize sales potential and ensure products were showcased efficiently, highlighting attention to detail and merchandising skills.Achieved and maintained daily sales quotas, reflecting a strong sales acumen and commitment to meeting and exceeding selling standards.Exhibited proficiency in Point-of-Sale (POS) operations and inventory management, ensuring smooth transaction processes and accurate stock levels, showcasing operational efficiency and technical skills.Educated clients on the benefits of the Dillard's Credit Card, facilitating credit applications and fostering customer loyalty through effective communication and persuasive selling techniques.

Coursework Towards Bachelor Of Science (Bs), Broadcast Journalism

I have used a professional-grade studio camera to shoot TV-20 programs in 2008 and 2009 recorded and live I have been a floor director.

Dual-Enrolled From High School, General Studies

High School Diploma