Shama Shalini Email & Phone Number

Singapore

Singapore

• Key focus on Customer Renewal, Customer Satisfaction and Customer up-sell/cross-sell.
• Inspired customers to make tactical and strategic deployment decisions and track long term business outcomes with QBR and on-site training sessions.
• Responded quickly and effectively to customers’ challenges and issues with the Product; learn effectively from experience to improve team processes and the product.
• Evaluated existing customer on-boarding program and make additional improvements to better drive both immediate and sustained adoption.
• Collaborated with Sales teams, Customer Success and Partners to elevate customer adoption as well as address product concerns
• Provided product training, pre/post-sales related activities and escalated support.

Singapore, Singapore

• Lead and manage Customer Success Executive to resolve problems with all stakeholders to maintain relationships and increase return customer base.
• Established performance goals for Customer Success Executive and provided feedback on methods for reaching those milestones.
• Identified and develop new business opportunities, including prospecting, lead generation, and networking using LinkedIn and ZoomInfo expand to reach global market.
• Identified opportunities for growth within stakeholders using CRM tools like Salesforce and collaborated with sales teams to reach sales goal.
• Successfully increased customer spend by an average of 20% through effective communication and personalized recommendations.
• Developed and execute a sales strategy and aggressive sales plan metrics designed to create accountability and meet company revenue goals and incorporate the roles of customer growth, acquisition, retention, and upsell.

Singapore

• Ensured the successful implementation of mobile training academy for 3 Fortune 500 global enterprise companies by engaging with C-suite executives to help develop their organizational change management process which.
• Managed all aspects of the client onboarding process and project life cycle, the assembly of an implementation team, serving as the single point of contact to clients and coordinating all documentation relevant to the.
• Devised a customer success plan and send out QBR to maximise customers engagement and ensure they receive value of the platform.
• Secured 10-long term accounts by providing recommendations to promote brand effectiveness and product benefits.
• Promoted sales of new features to achieve revenue targets and achieved KPI goals.
• Collaborated with upper management to implement continuous improvementsand exceed team goals.

Singapore

• Delivered exceptional customer service to all stakeholders from various industries- consultancy, financial institution, non-profit organization etc. by leveragingextensive knowledge of products and services and.
• Decreased spending by 30% through effectively designing budgets usingWordPress for website development and Canva Free to produce videos and designmarketing communications for clients to launch their training program.
• Engaged in product training, demonstrations, consumer awareness, branding andacquisition initiatives to raise awareness and revenues.
• Quickly and accurately answered customer questions, suggested effectivesolutions and resolved issues to increase customer satisfaction to 90%.
• Collaborated across all business units (Engineering, Product Development, Sales)for example regarding product issue resolution by assisting in RCA analysis, productdevelopment etc.
• Took the lead on a social media marketing campaign for the release of a newlearning initiative.

Singapore

Singapore

1. Develop and manage online marketing campaigns for diverse industry clients2. Driving brand awareness, engagement and traffic via social media platforms.3. charge of project timelines while managing, and altering schedules to optimize visits.4. Works with marketing and social media team members to coordinate ad campaigns with social media strategy

1. Able to handle a variety of disputes and facilitate quick and efficient resolutions over the phone2. Strong verbal communication skills allow for the fostering of strong bonds with customers during interactions3. Train and assist new staff by helping them improve listening skills, communication, and multitasking abilities.

Singapore

1. Learnt to work responsibly in a time-sensitive environment2. Ability to create an effective teaching method.

Bachelor'S Degree, International Relations And Affairs

Education record