Shana King, Med Email & Phone Number

Palo Alto, Ca, Us

Team Leadership and Development: * Built, lead, and mentor a team of L&D professionals. * Foster a culture of continuous learning and professional growth within the team. * Evaluate team performance and guide career development paths.Strategic Learning Initiatives: * Oversee the development and implementation of strategic L&D initiatives. * Ensure alignment of learning objectives with organizational goals and competency-based skills models. * Collaborate with subject matter experts (SMEs) to tailor training content to organizational and team needs.Content and Training Enhancement: * Lead the enhancement of learning content, incorporating interactive and engaging methodologies. * Develop and maintain a dynamic, user-friendly learning content database.Onboarding and Reporting Structures: * Refine onboarding processes to optimize new hire integration and performance. * Establish and maintain a reporting structure for tracking new hire progress. * Utilize SharePoint and other tools to streamline document processing and accessibility.Technical Collaboration: * Work closely with the R&D team to organize Technical Talks and training sessions on new features and products. * Ensure the L&D team is equipped to support emerging technologies and product updates.Business Review and Analysis: * Prepare comprehensive business reviews to support organizational decision-making and potential sales processes. * Analyze training effectiveness and adapt strategies to meet evolving business needs.

Palo Alto, Ca, Us

Led evolution of Learning and Development to improve content, training, and onboarding. Set up learning content interactive light database. Created reporting structure so managers could easily follow new hire progress through onboarding. Processed documents in SharePoint with easily accessible UI. Met with vendors monthly to provide 3rd-party opportunities, evaluate/develop customers, and set up demos. Worked with SMEs to align skills model with needs of organization. Prepared business reviews in preparation for sale. ~ Introduced educational opportunities to further stakeholders personal development. Worked with R&D to provide Technical Talks for support team with Zoom sessions to be prepared for new features/products.~ Coached team on professional development with focus on career growth. Advised on continuing education and defined goals aligned with performance measures to prepare future leaders.~ Guided education partners by formulating programs and consulting on construction of materials. Collaborated with internal certification team to create test questions and design certification exams for emerging products.

Palo Alto, Ca, Us

Outlined change roadmap to support L&D for 260 employees impacted by acquisition to preserve brain trust. Analyzed existing learning platform and built out content management to fill gaps. Improved reporting to provide stronger data insights. Quickly switched from in-person to remote learning for internal and external stakeholders during COVID. Oversaw 4-member team. Designed dedicated onboarding site as one-stop shop with fundamental series providing new-hire presentations over 2-3 days.~ Worked with VMware global support to ensure Tanzu was brand aligned with parent company and offered similar experience while maintaining unique identity. Held weekly meetings with hiring team and technical managers to discuss progress.~ Introduced wholistic competency model that defined roles with specific skills in professional, core technology, and product to determine proficiency levels, optimizing learner centered experience for continuous improvement.

San Francisco, California, Us

Helped grow revenues and maintained loyal customer base with virtually no attrition. Represented Pivotal during due diligence and preplanning for acquisition. Engaged in presales by supporting and traveling with sales team for live/remote presentations. Developed and implemented learning strategies and programs. Designed e-learning courses, career plans, workshops, and targeted learning paths. Created interactive learning content.~ Averted crisis by quickly rebuilding LMS from ground up after content was lost without archival backup. Interviewed managers and technical leads to determine immediate needs and stand-up new application.~ Assisted client solution support and product development by collaborating with sales teams to provide technical assistance, customize proposals for unique client concerns, and offer SME in presales meetings to help win new business.

San Francisco, California, Us

Pivotal Designated Support Engineer (DSE) is a key contributor that provides personalized, in-depth technical support and proactive planning for Pivotal customers in highly-complex environments. The DSE is the customer's central point of contact for problem management, service call resolution, proactive support, and troubleshooting as it relates to our Platform as a Service (PaaS) Pivotal Cloud Foundry (PCF) and related Pivotal products. ~ Be the central point of contact for product related issues and manage the customer relationship from a technical support perspective.~ Apply advanced and in-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues around Pivotal Clound Foundry , BOSH and Pivotal Services.~ Act as the customer advocate inside Pivotal, interfacing with remote support, product management, and working closely with engineering and other technical business units to ensure resolutions are expedited and to proactively revise procedures and tools to improve overall customer satisfaction. ~ Understands the customer's technical environment through regular communication and business reviews.~ Develops support plans that recognize and enhance the customer's priorities, challenges, initiatives, and potential areas for improvement.~ Identify patterns of repeating issues and suggests interventions.~ Work closely with engineering, product management, and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements, and industry best practices.~ Work with the customer to identify where additional targeted training by SME’s would be beneficial.

San Francisco, California, Us

~ Analyze, diagnose, replicate, troubleshoot and resolve technical issues reported by customer using the Pivotal PaaS platform, BOSH, and PCF Services.~ Take ownership, manage and maintain status on support requests.~ Escalate unresolved issues that require more in-depth knowledge in a timely manner.~ Report and submit product defects and collaborate with Engineering to triage customer issues.~ Create and peer review knowledgebase articles and product documentation.

Durham, Nc, Us

Assist with customer on-boarding, implementation, and retention around complete mobile data capture and mission-critical business process optimization solutions. Support internal sales team, equipping with demo materials and technical assistance. Serve as back-up for tier 2 support. Visit client’s onsite for training and relationship building. ~ Practiced active listening and consultative selling to help customers think innovatively and efficiently leverage product suite. Bridged customer and sales team goals to optimize solutions.~ Managed training scheduling/documentation and updated existing curriculum materials for new features and practices. Created eLearning training and certification program. ~ Implemented virtual server set-ups for client hosting, demonstration, and training. Crafted demonstrations for sales team utilizing .NET and Java Script as well as customized demonstrations using SQL stored procedures.~ Provided infrastructure support for databases, servers, web apps, domains, and hosted SaaS clients. Configured mobile forms solution, mobile form prototypes, and SQL imports/exports to customer specification~ Designed customized training that created solution in parallel with development that became a stand-alone product, delivering additional revenue stream sold in 4-hour sessions.~ Updated and grew onsite training workshop for customers, responding to client demand for detailed instruction on platform and/or customized solutions.

Cary, Nc, Us

Contribute to planning sessions encompassing social media outreach, hiring, and next generation product development. Oversee new-hire onboarding and training. Manage ongoing beta development projects, adding new features and versions incorporating cloud technologies. Audit client accounts for accuracy. Design template code changes for IT application programmers. Clients span legal, marketing, technology, insurance, hospitality, real estate, and economic development sectors.~ Created unique designs in easy-to-access platform, accommodating multiple end-users with varying needs and customized features.~ Supported internal sales team and reseller partners, equipping with documents, pricing guidelines, contracts, and sales templates. Designed and prepared presentations to sales staff specifications. ~ Liaised between customers and IT staff to resolve technical and elevated support issues. Collaborated with IT staff and end-users to aid in translating technical jargon for non-technical stakeholders.~ Managed and submitted application binaries and administered iOS development team profiles. Conceived and developed innovative educational applications for iPad/iPhone. Projects included:o MYOBeta: Risk reward analysis mobile application o CryptoBuddy’s Sight Word Helper: Flash card applicationo CryptoBuddy’s Secret Decoder Ring: Mascot digital representationo Wiley’s Baby Colors: Sound and colors; Shake My Dice: Educational games

Cary, Nc, Us

Orchestrate profile management for 100-account portfolio consisting of clients ranging from Fortune companies to small businesses. Handle customer account management and implementations for software products, tailoring instructional documentation to unique customer requirements. Interface with sales staff, IT team, and clients to facilitate smooth network installs and resolve technical problems. Produce graphic designs to customer specifications and tested/developed server side applications.~ Partnered with in-house sales, IT, and marketing teams to ensure smooth introduction of products during 30-day trials. Performed technical troubleshooting, adjusted graphics, and formatted mobile technologies.~ Designed PowerPoint sales presentations and created dynamic templates and mock ups for use by internal and contract sales force. Adapted presentation to highlight details of individual leads.~ Redesigned templates and hyperlink mapping protocol for compatibility with Outlook 2007 rendering engine. ~ Crafted PowerPoint training presentation for administrative site. Instructed internal team and client users on maintenance of central control software including adding users, changing profile information, viewing reports, and managing templates/groups.

Doctor Of Philosophy - Phd, Organizational Leadership

Masters Of Education, Instructional Technology

Masters Of Education, Mathematics

Bachelor Of Science (B.S.), Business Management

Education record