Shane Blegen Email & Phone Number

Eagan, Minnesota, United States

• Solves client issues via a robust ticketing system, working many issues at one time and speaking with clients through an online portal
• Trains customers to utilize software through both phone calls and detailed, written instructions to ensure their problems were solved in a timely manner
• Supervises and assists a group of phone agents in fielding incoming calls and solving client technical requests
• Utilizes Zendesk Knowledge Base to create, edit, and maintain articles pertaining to proprietary software
• Identifies and leverages subject matter expertise within company to create comprehensive documentation

Hopkins, Minnesota, United States

• Verified sensitive banking information with vendors
• Used multiple company-specific computer systems in tandem to verify, approve, and input vendor information
• Inspected and approved information gathered by other co-workers to to make sure all banking and payment information is correct, according to company policies
• Trained new employees on company-specific programs and policies
• Office and clerical duties as assigned

Minnetonka, Minnesota, United States

• Implemented advantage-benefit sales tactics to sell a wide range of musical instruments
• Forged relationships with buyers and product representatives through product knowledge training
• Sold specialized inventory to a diverse customer base by assessing individual needs
• Office and clerical duties as assigned

St Paul, Minnesota, United States

• Critically analyzed, critiqued, and edited submissions with fellow editors
• Aided in organizing a marketing campaign for Water~Stone Review
• Communicated and maintained relationships with published authors
• Participated in and mitigated heated discussions in order to create consensus on publication

St Paul, Minnesota, United States

• Communicated with and gave edits to authors whose work would be published
• Collaborated with editors and designers in making decisions on what to publish
• Tuned the content of publications to best represent the journal’s voice and goals
• Interviewed local authors and artists concerning their newly released works

Master Of Fine Arts - Mfa, Creative Writing

Leave of absence between 2016 and 2020

Bachelor Of Fine Arts - Bfa, Creative Writing

Associate Of Fine Arts, Creative Writing

Activities and Societies: Creative Writing Club - Founding Vice President