Shane Blegen Email & Phone Number

Eagan, Minnesota, United States

• Solves client issues via a robust ticketing system, working many issues at one time and speaking with clients through an online portal• Trains customers to utilize software through both phone calls and detailed, written instructions to ensure their problems were solved in a timely manner• Supervises and assists a group of phone agents in fielding incoming calls and solving client technical requests• Utilizes Zendesk Knowledge Base to create, edit, and maintain articles pertaining to proprietary software• Identifies and leverages subject matter expertise within company to create comprehensive documentation

Hopkins, Minnesota, United States

• Verified sensitive banking information with vendors• Used multiple company-specific computer systems in tandem to verify, approve, and input vendor information• Inspected and approved information gathered by other co-workers to to make sure all banking and payment information is correct, according to company policies• Trained new employees on company-specific programs and policies• Office and clerical duties as assigned

Minnetonka, Minnesota, United States

• Implemented advantage-benefit sales tactics to sell a wide range of musical instruments• Forged relationships with buyers and product representatives through product knowledge training• Sold specialized inventory to a diverse customer base by assessing individual needs• Office and clerical duties as assigned

St Paul, Minnesota, United States

• Critically analyzed, critiqued, and edited submissions with fellow editors• Aided in organizing a marketing campaign for Water~Stone Review• Communicated and maintained relationships with published authors• Participated in and mitigated heated discussions in order to create consensus on publication

St Paul, Minnesota, United States

• Communicated with and gave edits to authors whose work would be published• Collaborated with editors and designers in making decisions on what to publish• Tuned the content of publications to best represent the journal’s voice and goals• Interviewed local authors and artists concerning their newly released works

Master Of Fine Arts - Mfa, Creative Writing

Leave of absence between 2016 and 2020

Bachelor Of Fine Arts - Bfa, Creative Writing

Associate Of Fine Arts, Creative Writing

Activities and Societies: Creative Writing Club - Founding Vice President