Angela Boike-Berman Email & Phone Number

Bloomington, Minnesota, United States

Eagan, Minnesota, United States

• Manage an individual client portfolio between 40-55 clients at one time, as well as a shared client pod portfolio of around 140 clients
• Provide guidance to clients on Avionte functionality by executing demonstrations and closing add-on sales
• Achieve individual and pod annual ACV quotas
• Demonstrate product knowledge via demonstrations and answering client questions
• Develop communication plans and remain aware of relevant company initiatives
• Develop a rapport with clients including their C-level associates to establish a level of trust

Eagan, Minnesota, United States

• Provide customer service and software troubleshooting to hundreds of Avionté clients with a wide array of issues
• Maintain a 100% client satisfaction rating in ZenDesk, having received numerous client accolades for excellent quality of customer service; seven of which were reported via the ticketing system
• Guide clients through training, setup, and walkthrough calls, and provide extensive written instructions on tickets
• Assist with training of new hires
• Research and relay product information to train clients so they can not only better use the software, but become more self-reliant moving forward
• Thoroughly document customer calls in ZenDesk ticketing system, pathing tickets to relevant departments and collaborating with them to solve problems

Create handmade crafts for purchase. Our main product are greeting cards, but have a wide-variety of handmade crafts for sale. Profits go to cancer charities and research!

Support the scheduling and administrative needs of 4 optometrists and 20-30 patients per day in a fast-paced blended clinical/retail environment Perform accurate medical pre-screening procedures in a timely way, providing a great customer experienceQuickly learned to perform tests with technology such as: Non-Contact Tonometer, Humphrey FDT Visual Fields.

Bloomington, MN

• Traveled between Olson Middle School and Valley View Middle School to teach 8 separate Spanish Language and Culture classes per year, each class containing approximately 25-30 students of diverse backgrounds (total of.
• Used a variety of teaching methodologies and strategies to create engaging and effective Spanish lesson plans that maximized learning outcomes as well as subject matter retention
• Assessed students’ progress frequently, developing activities and revising curriculum based on changing needs
• Met with department colleagues in Professional Learning Community (PLC) once a month to collaborate on best practices, coordinate schedules, and improve lesson plans
• Utilized technology in the classroom, using 1:1 Chromebooks and Google Classroom for instruction and delivery for most lessons as well as various programs such as Prezi, PowerPoint, and Kahoot
• Incorporated a variety of lesson plans to differentiate instruction and maintain a positive and energized learning environment

Bloomington, MN

St. Cloud, Minnesota Area

• Mentored and assisted middle school students with homework and concerns in subjects including: Spanish, English, History/Social Studies, and Science
• Plan and deliver subject matter content to facilitate learning and understanding
• Worked collaboratively with classroom teachers and SMEs to facilitate activities

St. Cloud, Minnesota Area

St. Cloud, Minnesota Area

St. Cloud, Minnesota Area

Greater Minneapolis-St. Paul Area