Shane Bruess Email & Phone Number

Seattle, Washington, Us

Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams in leading global Revenue Operations projectsPartner with Sales Operations Managers to understand Sales requirements, process and tool enhancements needed by segmentCapture, analyze, and validate business needs of stakeholders, using data and information from various sourcesDocument detailed and thorough User Stories and Acceptance Criteria Prioritize the backlog and sets expectations with stakeholdersIndependently review requests and troubleshoot issues to understand process and technical inefficiencies, identify root causes, and drive and implement best practices solutionsSupport change management and enablement

Seattle, Wa, Us

• CPQ Implementation and Support• Full CPQ Refactor including Price Rules/Actions, Product Rules/Actions, Approval Rules, and Configurator• Creation and support of Flow, workflows, validation rules, and all logic based features of Salesforce.• Implementation of new Service Cloud features including:o Omni Channel Agent Chato Case Routingo Auto-Response and Auto Assignment Rules

Seattle, Washington, Us

Seattle, Washington, Us

Responsible for the following strategic initiatives:-New Territory cutting and reforming-Bi-Weekly Sprints using SCRUM -Vendor Contracts and Negotiations-Monthly KPI strategy sessions with each sales segment's managers and directorSole Salesforce Admin for the Sales side of the business, with responsibility including:-Product Integrations-Duplicate checking/cleansing-Process Creation/Modification-User settings and creation-Reporting and Analytics-General performance optimizationManaged Consulting Team:-Responsible for productive hour usage and project assignment-Meet weekly with managed services team to go over current objectives-Responsible for overseeing CPQ implementation and ongoing clean-up of tech debtReporting Needs:-Created Excel/Salesforce combined reporting to be viewed by Managers, Directors, C-Suite, and Board of DirectorsSolely Managing and Admining 11 different Sales Tools simultaneously. Including:-SalesLoft-ChiliPiper-IHance-Connect&Sell-Hoopla-LeanData-Outreach-DiscoverOrg-ZoomInfo-DataFox-LinkedIn Sales Navigator-DocuSign-DemandTools-Data Loader

Seattle, Washington, Us

Various Salesforce Admin responsibilities including:-Product Integrations-Duplicate checking/cleansing-Process Creation/Modification-User settings and creation-Reporting and AnalyticsSolely Managing and Admining 11 different Sales Tools simultaneously. Including:-SalesLoft-ChiliPiper-IHance-Connect&Sell-Hoopla-LeanData-Outreach-DiscoverOrg-ZoomInfo-DataFox-LinkedIn Sales Navigator

• Managed all new incoming Breeze Members.• Created meaningful business connections with local vendors and insurance agents.• Leased vehicles to upwards of 6 members daily.• Maintained vehicle utilization at consistently over 96%.• Managed vehicle repairs, insurance claims, and billing discrepancies.• Accepted sole responsibility for outgoing vehicle condition and documentation.• Excelled at paying extreme attention to the most finite of details.• Became fluent in the states ride-sharing and commercial vehicle leasing laws.

Lewisville , Texas, Us

• Accomplished foundational member of “Tech Startup” playing pivotal roles in the creation of new processes and workflow.• Helped create two new organizations within the company over an 8 month period. • Worked closely with development and design teams as well as attended meetings with the CEO, CFO, and VPs• Handled customer service for 2 departments and 2 separate websites while simultaneously handling data processing/entry tasks.• Assisted in hotfixes and workflow of ZenDesk CRM and Five9 Software integration.• Excelled as Team Lead supervising a team of 4 concierge staff.• Handled sensitive documents used for verification of real estate agents and income for the company.

Lewisville , Texas, Us

• Accomplished foundational member of “Tech Startup” playing pivotal roles in the creation of new processes and workflow.• Helped create two new organizations within the company over an 8 month period. • Worked closely with development and design teams as well as attended meetings with the CEO, CFO, and VPs• Handled customer service for 2 departments and 2 separate websites while simultaneously handling data processing/entry tasks.• Assisted in hotfixes and workflow of ZenDesk CRM and Five9 Software integration.• Excelled as Team Lead supervising a team of 4 concierge staff.• Handled sensitive documents used for verification of real estate agents and income for the company.

Lewisville , Texas, Us

• Accomplished foundational member of “Tech Startup” playing pivotal roles in the creation of new processes and workflow.• Helped create two new organizations within the company over an 8 month period. • Worked closely with development and design teams as well as attended meetings with the CEO, CFO, and VPs• Handled customer service for 2 departments and 2 separate websites while simultaneously handling data processing/entry tasks.• Assisted in hotfixes and workflow of ZenDesk CRM and Five9 Software integration.• Excelled as Team Lead supervising a team of 4 concierge staff.• Handled sensitive documents used for verification of real estate agents and income for the company.

Moscow, Id, Us

Bachelor Of Science (B.S.), Virtual Technology And Design

Bachelor Of Science (B.S.), Virtual Technology And Design