Shane Chaba Email & Phone Number

Canada

Cloud Technology Leadership: Orchestrated customer initiatives and project execution in collaboration with the VP of Cloud Technology, ensuring efficient delegation and timely completion while reducing costs through new cloud technologies and SharePoint migration.Infrastructure Management and Optimization: Oversaw a team of administrators and engineers, driving a 20% efficiency improvement by implementing new processes and maintaining high availability of cloud infrastructure.Cross-Functional Collaboration and Vendor Management: Established strong cross-functional connections, ensuring alignment on strategic initiatives, successfully managing compliance audits, vendor contracts, and creating an asset management tracker for corporate IT devices.

Team Leadership: Led and managed a remote technical team, focusing on personal development, performance coaching, hiring, and scheduling while also acting as an escalation point and technical subject matter expert for customer support.Operational Efficiency and Compliance: Enhanced operational systems and procedures, identifying cost and efficiency savings within the managed services environment. Ensured compliance with corporate standards, policies, and client SLAs, and actively participated in annual security audits and new managed service offerings development.Project Management and Cloud Migration: Orchestrated the seamless migration of on-premises applications to the cloud while overseeing project management, resource allocation, and ensuring the successful delivery of client projects.

Team Leadership: Led and managed a remote technical team, focusing on personal development, performance coaching, hiring, and scheduling while also acting as an escalation point and technical subject matter expert for customer support.Operational Efficiency and Compliance: Enhanced operational systems and procedures, identifying cost and efficiency savings within the managed services environment. Ensured compliance with corporate standards, policies, and client SLAs, and actively participated in annual security audits and new managed service offerings development.Project Management and Cloud Migration: Orchestrated the seamless migration of on-premises applications to the cloud while overseeing project management, resource allocation, and ensuring the successful delivery of client projects.

IT Management and Standards: Implemented IT standards, policies, and efficient onboarding/offboarding procedures, ensuring compliance and streamlined operations. Managed personnel requirements, set schedules, and allocated resources, optimizing team performance and project delivery. Acted as a point of escalation for requests, prioritized tasks, and maintained comprehensive documentation in the company's ticketing system, ensuring efficient workflow management. Infrastructure and Technical Expertise: Configured and maintained critical infrastructure components, including NetApp storage, Fortigate devices, network switches, and servers, enhancing reliability and performance. Diagnosed hardware and software issues, fostering positive client relationships and providing swift issue resolution.

Calgary, Canada Area

Managed virtual infrastructure: Created virtual firewalls, datacenters, network, and storage servers for customers, including VM creation and maintenance using vCenter, vCloud Director, and Embotics.Data migration and backup expertise: Cloned, restored, and migrated VMs, restored VMs from NetApp snapshots, and supported Office 365 migration from Exchange 2003. Administered Commvault and Asigra backups, assisting with pre-sales of CommVault backup Software.Operational support and cloud migration: Participated in 24/7 support using the company's ticket system, developed documentation and standard operating procedures, and played a key role in the migration of company data from AWS to the BriteSky cloud.

Calgary, Canada Area

• Worked closely with customers to ensure their services in Amazon Web Service (AWS) were working 24/7.Managed customer relations, communication, and project progress.Built and maintained instances in Amazon Web Service (AWS) for customers.Ensured backup snapshots were ran at scheduled times.Participated in 24hr on-call support rotation.

Elicit feedback from customers daily to effectively manage customer expectations.Developed and executed budget planning strategies while also managing hardware end-of-life planning.Acquired and configured new hardware and software.Diligently maintained patches and backups of servers, games, and software daily.