Head Of Remote Operations Center, Americas | Head Of Msoc, Americas | Program Manager
• Managed multiple teams of system engineers, network engineers, and database administrators to successfully monitor, maintain, and update systems providing over-the-air SIM card updates, subscription management for SIM cards, and trusted service manager for NFC services in geo-redundant, secured, and highly available environment. • Guided budgeting, hiring, resource management, inventory, operations, vendor management, purchasing, pre-sales, service descriptions, contract review, and controls. Designed and maintained change, incident, and access management system at all data centers.