Shane Murphy Email & Phone Number

Orange County, California, United States

• Focus on priority client relationship with a Fortune 100 company and their expansion through Deep North’s AI computer vision platform
• Successfully completed technical projects for clients; managed infrastructure and coordinated with clients’ vendors and consultants
• Directed monthly reviews and data analysis for clients, including QBRs with executive teams
• Created presentations and reports using SQL; presented full strategic data analysis to clients with ROI focus
• Promoted to leadership team; worked directly with executives and investors on go-to-market strategy
• Led development of new product features, programs and case studies that led to new client wins and existing client account growth

Orange County, California, United States

• Focus on evolving and streamlining Ingram Micro Cloud Marketplace partner lifecycle (10 million new active seats and 20k new partners in 2020)
• Advised reseller partners on best practices and helped them identify specific tactics for successfully building a cloud marketplace; personally onboarded over 350 customer partners
• Assumed leadership role across Ingram Micro sales, support and product development teams to ensure efficient issue resolution and implementing continuous improvements from partner feedback
• Developed product related marketing tools and curated content to aid partner success
• Developed retention and growth strategies for reseller partners
• Ensured reseller partners were taking full advantage of all benefits associated with Ingram Micro Cloud programs

Orange County, California, United States

Orange County, California, United States

• Managed growing portfolio of enterprise clients (80+ accounts portfolio - over $3.2 million ARR)
• Delivered 9% growth for 8 key accounts, 5% throughout full portfolio
• Top clients managed: Western Digital, GE, Activision, SC Johnson, Kohler, Pfizer, Henkel, Vtech (Leapfrog)
• Prepared QBRs, performed weekly training, and provided data insights on tools/services for clients
• Identified and capitalized on opportunities to cross-sell services to existing accounts; achieved 36% revenue increase for cross-selling opportunities
• Developed expertise in all four platform suite products including ORIS product acquisition (PROWL)

Orange County, California, United States

• Sold, implemented and managed over 100 clients on HappyFox platform
• Closed and managed over $1.1 million in ARR
• Consistently exceeded quota by over 8%
• Sold and demonstrated HappyFox help desk and chat (SaaS cloud-based platform) to inbound and outbound prospects
• Analyzed client feedback and provided product expertise for continuous improvement
• Collaborated with product team to develop new features and integrations for the platform