Shane Murphy Email & Phone Number

Orange County, California, United States

• Focus on priority client relationship with a Fortune 100 company and their expansion through Deep North’s AI computer vision platform• Successfully completed technical projects for clients; managed infrastructure and coordinated with clients’ vendors and consultants• Directed monthly reviews and data analysis for clients, including QBRs with executive teams• Created presentations and reports using SQL; presented full strategic data analysis to clients with ROI focus• Promoted to leadership team; worked directly with executives and investors on go-to-market strategy• Led development of new product features, programs and case studies that led to new client wins and existing client account growth• Managed support, QA, and product development teams on daily calls to maintain client timelines and delivery expectations

Orange County, California, United States

• Focus on evolving and streamlining Ingram Micro Cloud Marketplace partner lifecycle (10 million new active seats and 20k new partners in 2020)• Advised reseller partners on best practices and helped them identify specific tactics for successfully building a cloud marketplace; personally onboarded over 350 customer partners• Assumed leadership role across Ingram Micro sales, support and product development teams to ensure efficient issue resolution and implementing continuous improvements from partner feedback• Developed product related marketing tools and curated content to aid partner success• Developed retention and growth strategies for reseller partners• Ensured reseller partners were taking full advantage of all benefits associated with Ingram Micro Cloud programs• Developed partner satisfaction surveys and reports for tracking status and improvements• Communicated critical updates, provided frequent status reports and conducted focused training• Collaborated with marketing teams to develop automated email and social media communications to enhance channel partners’ lifecycle engagement experiences

Orange County, California, United States

Orange County, California, United States

• Managed growing portfolio of enterprise clients (80+ accounts portfolio - over $3.2 million ARR)• Delivered 9% growth for 8 key accounts, 5% throughout full portfolio• Top clients managed: Western Digital, GE, Activision, SC Johnson, Kohler, Pfizer, Henkel, Vtech (Leapfrog)• Prepared QBRs, performed weekly training, and provided data insights on tools/services for clients• Identified and capitalized on opportunities to cross-sell services to existing accounts; achieved 36% revenue increase for cross-selling opportunities• Developed expertise in all four platform suite products including ORIS product acquisition (PROWL)• Managed customer support and QA; led successful new product implementations• Collaborated with product team to develop new features and integrations for the platform including development of customer support portal/knowledge base• Worked alongside the marketing team to increase customer engagement utilizing HubSpot/Outreach

Orange County, California, United States

• Sold, implemented and managed over 100 clients on HappyFox platform • Closed and managed over $1.1 million in ARR• Consistently exceeded quota by over 8%• Sold and demonstrated HappyFox help desk and chat (SaaS cloud-based platform) to inbound and outbound prospects• Analyzed client feedback and provided product expertise for continuous improvement• Collaborated with product team to develop new features and integrations for the platform• Provided weekly feedback and collaborated with marketing team to increase customer engagement