I work with small businesses optimizing their workflows and team management.

• Provided customer-facing support and consultations for products and services • Developed and streamlined work processes for a variety of systems• Collaborated with marketing to create high-performing campaigns• Assisted in creating acquisition campaigns relating to multiple programs• Managed information gaps within teams by creating job aids and coaching• Presented new offerings and business systems to teams• Aligned multiple internal business units with telesales’ strategies and plans• Reached set targets on a consistent basis following strict operating procedures • Created and shared job aids to enable high performing teams• Communicated effectively internally to promote successes and augment employee engagement• Offered feedback across business units regarding requested results• Directly worked with accountants to increase positive promoters• Delivered high quality customer care with integrity • Analyzed data and directed work flow accordingly• Provided upward feedback on strategies and results of campaigns• Anticipated upcoming issues and developed tools to better serve customers

Assisted in the creation and distribution of catering orders citywide.

• Managed and lead a crew of 30 enumerators• Supervised and trained new staff, and facilitated training sessions for over 100 trainees in any one sitting• Prepared timely progress reports for senior management sharing information horizontally and vertically as required• Completed all stages of the hiring process, including recruiting, screening, assessing and interviewing candidates, performing reference checks, booking candidates for testing and delivering testing sessions. • Lead the team to verify occupancy at 3000 houses in an incredibly short time-frame• Analyzed and verified time sheets, pay claims and reports to determine the validity and efficiency of pay claims• Dealt with difficult staff and managed conflict among employees as well as refusals to complete census• Attended staff meetings and performed follow-up with management and field operations supervisors• Effectively managed employee performance• Shared information horizontally and vertically as required• Used various internal computer systems including the Microsoft Office Suite• Assisted other crew leaders to troubleshoot problems within the Field Management System and with their staff performance• Delegated appropriate tasks to Crew Leader’s assistant as required • Provided accountability and managed a budget to ensure appropriate and cost-effective use of public funds• Distributing workload accordingly, managed workload based on maps and determined most appropriate and efficient routes through areas• Initiative and self-motivation, able to work alone and in a team, accountability for actions