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Cybersecurity Professional | SOC Analyst | Incident Response | Threat Detection & MitigationDriven and detail-oriented cybersecurity professional with a strong foundation in threat detection, incident response, and proactive defense strategies. Passionate about protecting organizations and enhancing their resilience against evolving cyber threats, I bring hands-on experience in threat modeling, vulnerability assessment, and security hardening.With proficiency in frameworks such as NIST and OWASP, I am adept at implementing security controls to reduce risk and bolster defenses. I have a proven track record in incident escalation and response, with a collaborative, solutions-focused approach that facilitates seamless communication across technical and executive teams.Key Achievements & ExperienceEnhanced Ticketing Efficiency by 50%: Spearheaded an overhaul of Bugcrowd’s ticketing systems, significantly improving response times and enabling faster triaging of security incidents. This achievement was integral in securing multi-million-dollar contracts, including partnerships with the U.S. Department of Defense and Fortune 500 companies.Excellence in Service Delivery: Recognized with a Quarterly Award at Capgemini for championing business objectives, exceeding expectations in IT frontline services, and collaborating effectively with cross-functional teams on the Bluescope project, leading to industry-leading service levels.Skills & CertificationsTechnical Proficiency: Skilled in using SIEM tools like LimaCharlie.io and IDS systems (e.g., Snort) to develop and monitor custom detection rules.Certifications: Recently completed the Google Cybersecurity Certification (Oct 2024), currently studying for the Practical Junior Security Analyst Certificate (TCM Security), and have foundational knowledge in MITRE ATT&CK models and Purple Team strategies.Hands-on Projects: Active in personal projects such as Wazuh and SOAR/MISP/HIVE integrations within a home lab environment, enabling real-world applications of threat detection and analysis.Professional GoalsI am committed to expanding my expertise in SOC operations, focusing on real-time threat identification and response. My goal is to contribute to a Security Operations Centre (SOC) where I can leverage my technical skills and analytical mindset to support the ongoing security posture of an organization.In my spare time, I am continuously expanding my knowledge in cybersecurity and malware analysis, setting up home lab environments, attending industry conferences, and enjoying time outdoors to recharge.
Log(N) Pacific
View- Website:
- lognpacific.com
- Employees:
- 395
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Cybersecurity Support TechnicianLog(N) PacificAustralia -
Cyber Security Analyst / Ticket Queue ManagementBugcrowd Sep 2021 - PresentLake Illawarra, New South Wales, AustraliaIn my previous role, I had the privilege of leading the development and systems for the cybersecurity analyst team across 4 continents. Through this transformation, we revolutionized the way we delivered services to our customers and secured multimillion-dollar contracts with the U.S. government and other large organizations.As part of my responsibilities, I managed the daily operations of triage and ticketing systems, attended meetings with the cybersecurity analyst's teams, and coordinated with up to 20 staff. I also conducted maintenance of ticketing systems and built new modules while liaising with different engineering teams to submit tickets for resolving different faults.It was an incredible experience that taught me the power of innovation, collaboration, and perseverance. I'm grateful for the opportunity to have been a part of such a transformative journey and look forward to continuing to make a positive impact in Cybersecurity.• Daily operations of triage and ticketing systems.• Co-ordinate and attend meetings with Cyber security analyst’s teams managing up to 20 staff • Conducted maintenance of ticketing systems and building of new modules.• Liaison with different engineering teams submitting tickets to have different faults to be resolved -
Desktop Support EngineerCapgemini Feb 2020 - Sep 2021Wollongong, New South Wales, AustraliaDesktop Support EngineerAs the Lead Desktop Engineer for the BlueScope project, I enhanced the processes and system metrics. I worked closely with the product owners within BlueScope to bridge the gap between I.T. services and the production side of the business. This was a major gap that had previously existed and transforming the way BlueScope interacted with I.T. had a significant impact. As a result, there was a rise in production and a decrease in downtime of industrial control systems. This led to an increase in BlueScope Steel production, which helped the company gain significant profits during the Covid period.• Triage of PC & and laptop Assets with SIEM (Next Think)• Triage Windows & Mac OS for faults, Retrieving \ Backing up Files• Troubleshooting /Configuring Printers & IT Hardware• Writing and updating of knowledge management articles -
Desktop Support TechnicianIgnite Sep 2019 - Feb 2020Sydney, AustraliaAs a Desktop Engineer for the South Coast region, my primary responsibility was to ensure the smooth functioning of applications and services provided by vendors across the Illawarra. My main goal was to maintain an 80% uptime of services, but I exceeded expectations and was able to keep it above 95% throughout my tenure.During my time in this role, I spearheaded a large-scale rollout of new workstations for the Department of Education on the Wollongong network. I also decommissioned Myer Shellharbour's AD and migrated the store's assets. Furthermore, I implemented a significant AD change for the RTA/RMS to Transport NSW, providing onsite face-to-face support to 200 users after the change. Additionally, I undertook various desktop support jobs as required across the Illawarra and Sydney regions.My tasks as a Desktop Engineer included triaging Windows and Mac OS for faults and retrieving/backing up files, troubleshooting/configuring printers and IT hardware, resolving wireless solutions and handset issues, resolving service and application malfunctions, and re-imaging laptops and desktops. I also handled various projects such as desktop rollouts, AD decommissions, and migrations.•Triage Windows & Mac OS for faults, Retrieving \ Backing up Files •Troubleshooting /Configuring Printers & IT Hardware•Wireless Solutions & Handsets, Service and application malfunctions• Re-imaging of Laptops & Desktops•Projects (Desktop Rollouts / AD Decommission & Migration) -
Desktop Support EngineerProperty And Financial Solutions Nov 2017 - May 2019Wollongong, AustraliaAs Lead Desktop Engineer, I mitigate risk to business IT systems and ensure security compliance. My services include managing customer incidents, ensuring network security, creating software images, providing IT services, project management, and troubleshooting. I also manage user access security, configure printers and other IT hardware, and provide wireless solutions and server maintenance.• Managing Customer Incidents• Ensure Network Security is Up to Date• Creating software Images for endpoint devices• IT Services: Computer & Printer services, Application support, Application development, Phone and Network services. • IT Project Management Services: Project Management services.• Develop and implement a software update schedule• Retrieving \ Backing up Files• Re-imaging of Laptops & Desktops (Local & Remote)• Troubleshooting DHCP Faults• User Access Security / Troubleshooting Via VPN Access• Troubleshooting /Configuring Printers & other IT Hardware • Wireless Solutions / Server Configuration / Maintenance• Wireless Solutions & Handsets, Service and application malfunction
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Sales And Service SpecialistFirst National Real Estate Figtree Apr 2016 - Jan 2017Wollongong, AustraliaCommitted to proving 5 star customer service to all clients Shane brings a valuable skill set to his role as an Area Specialist at Brailey First National Figtree.Shane's philosophy is simple, 'We tell you what you need to know, even when it is not what you want to hear.'”Shane takes pride in his work ethic and he knows that giving feedback at every step of the process and providing transparent advice are key.Shane likes to take a no stone unturned approach to the final sales result. Working alongside Leanne Brailey and fellow sales agents, Shane is a trustworthy, dedicated and highly educated property professional, committed to exceeding client expectations.Shane has an expert understanding of the Illawarra and it's many communities. This, combined with his natural personality and commitment to his clients make him a truly outstanding choice for achieving your property goals.Shane is highly respected among his clients and peers, his total professionalism and exceptional reputation makes Brailey First National, the agency of choice in the Illawarra. Shane Wilson
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Windows Systems Engineer/ Network AnalystLeighton Contractors May 2013 - Jan 2016Sydney, AustraliaFrom delivering and financing a major toll road or operating one of Australia’s largest mines, through to designing a specialist blood plasma facility, creating telecommunications networks or fitting out a new retail centre, the breadth and depth of our expertise is what makes us unique. Irrespective of size or scope - we have the right people, the necessary skills and we always deliver.We operate across all stages of the project and infrastructure life cycle providing stand alone or integrated solutions.We value working closely with clients, contractors and other community and commercial stakeholders to achieve mutual benefits.Responsibilities:• Troubleshooting of Cisco Switches & Routers• Updating of Voicemail and Users Extensions with Cisco Call Manager• Re imaging of Laptops & Desktops (Local & Remote)• Triage of sccm groups / Troubleshooting sccm configuration within Windows• Rebuilding User Profiles• Retrieving \ Backing up Files from Tivoli Storage Manager• Troubleshooting DHCP Faults within Printer queues• Monitoring of Network Load via (Solarwinds)• User Access Via Active Directory / Active Directory Maintenance• Troubleshooting /Configuring Printers & other IT Hardware • Access & Maintenance of users Office & Outlook applications (2007 / 2010)• User Access Security / Troubleshooting Via VPN Access (RSA/ Symantec)• Logging of Priority Tickets to External Stakeholders for Extensive Network Outages• Configuration & Troubleshooting of Utilities (Printer, Citrix, Oracle & Legacy Applications)• Wireless Solutions & Handsets, Service and application malfunctions – Cisco, NEC, Avaya • Managing Customer Incidents and Service Requests (ITSM)• Wireless Solutions / Server Configuration / Maintenance (Exchange 2007/2010)• Project Management / Queue Management• Staff Training and Mentor support to first level team members• Update identified gaps to current procedures / work instructions -
Network Analyst/Windows Systems EngineerBoral Aug 2012 - Apr 2013Sydney, AustraliaShared Business Services (SBS):SBS is a key group within Boral providing Financial and IT services to the Boral businesses, delivering value to its customers by supporting these services in a sustained and cost effective way. Services provided by SBS include: * Financial Transaction Services: Payroll, Fleet, Accounts Payable, Credit Management, Accounting & Reporting Services. * IT Services: Computer & Printer services, Application support, Application development, Phone and Network services. * IT Project Management Services: Project Management services. Responsibilities:• Troubleshooting of Cisco Switches & Routers 2100 and 900 series• Monitoring of Network via (Nedi)• User Access Via Active Directory / Active Directory Maintenance• Troubleshooting /Configuring Printers & other IT Hardware • Access & Maintenance of users Office & Outlook applications (2003 / 2010)• User Access Security / Troubleshooting Via VPN Access (Mi Token / Ubi Key)• Logging of Priority Tickets to Optus for Extensive Network Outages• Monitoring of Network via (Nedi)• Configuration & Troubleshooting of Utilities (Printer, Citrix, Oracle & Legacy Applications)• Wireless Solutions & Handsets, Service and application malfunctions – Cisco, NEC, Avaya • Managing Customer Incidents and Service Requests (HP Open View)• Wireless Solutions / Server Configuration / Maintenance (Exchange 2003/2010)• Jeopardy Management (SLA/ And SLA Breaching /Mitigation/ITIL - RCA)• Project Management / Queue Management• Staff Training and Mentor support to first level team members• Assisting Service Desk Team Lead with various duties and requests• Update identified gaps to current procedures / work instructions• Assisting In Outsourcing Project to external vendor -
Network Analyst / Windows Systems EngineerTelstra Enterprise Aug 2011 - Aug 2012Sydney, AustraliaTelsta/CBA Managed Service Desk is accountable for all operational activities between CBA and Telstra. This includes major streams of work including areas such as Mobility, Contact Centres, Enterprise Voice and Data Centres.Responsibilities:• Project Management / Queue Management• Configuration of Utilities within Cisco Call Manager• Wireless Solutions - Handsets, Service and application malfunctions – Cisco, Nortel, Avaya • Managing Customer Incidents and Service Requests (SMEC Remedy 7.5, HP Open View)• Wireless Solutions / Server Configuration / Maintenance (BES, Mobile Helpdesk, MICA)• Monitoring Netcool Alarming Systems• Working with Clarity software (SIIAM)• Jeopardy Management (SLA/ And SLA Breeching /Mitigation)• Working with network backbone over Telecom lines• Staff Training and Mentor support to first level team members• Assisting Service Desk Team Lead with various duties and requests• Update identified gaps to current procedures / work instructionsSome other technologies that were part of my day to day operations Included:Verint & Impact 360, Genesys, Symposium, PABX, IVR's & Bulk SMS
Shane Wilson Skills
Frequently Asked Questions about Shane Wilson
What company does Shane Wilson work for?
Shane Wilson works for Log(N) Pacific
What is Shane Wilson's role at the current company?
Shane Wilson's current role is Cybersecurity Support Technician.
What is Shane Wilson's email address?
Shane Wilson's email address is sh****@****eco.com
What are some of Shane Wilson's interests?
Shane Wilson has interest in Ice Hockey, Speed Skating, State Of Origin.
What skills is Shane Wilson known for?
Shane Wilson has skills like Vendor Management, Incident Management, Incident Response, Real Estate, Real Estate Transactions, Buyer Representation, Buyer Education, Seller Representation, First Time Home Sellers, Working With First Time Home Buyers, Architecture, Working With Investors.
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The Educator’S 2023 Hot 50 List| Asia Pacific Ict Alliance Gold Medalist Public Sector Digital Government | Schools Plus FellowMarble Bar, Wa -
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