Shane Anslow Email & Phone Number

Ireland

Dublin, Leinster, Ireland

▪ Oversaw the administration, maintenance, and continuous improvement of the CRM system, ensuring smooth operation, data integrity, and optimal functionality.▪ Customized and configured the CRM system to align with specific organizational requirements, workflows, and processes.▪ Collaborated with cross-functional teams to identify and implement system enhancements, upgrades, and integrations that improved efficiency, user experience, and grant application processes.▪ Developed and… Show more ▪ Oversaw the administration, maintenance, and continuous improvement of the CRM system, ensuring smooth operation, data integrity, and optimal functionality.▪ Customized and configured the CRM system to align with specific organizational requirements, workflows, and processes.▪ Collaborated with cross-functional teams to identify and implement system enhancements, upgrades, and integrations that improved efficiency, user experience, and grant application processes.▪ Developed and implemented data maintenance strategies to ensure data accuracy, consistency, and completeness.▪ Regularly monitored and cleansed the CRM database to identify and resolve data discrepancies and duplications.▪ Established and enforced data governance policies, including data modelling, naming conventions, and standards.▪ Conducted comprehensive data audits, identified areas for improvement, and proactively implemented corrective actions.▪ Defined and consistently enforced data standards, protocols, and best practices for the CRM system and customer-facing portal usage.▪ Led training sessions and workshops to educate users on CRM system standards, guidelines, and best practices.▪ Established robust data governance frameworks that ensured high data quality, security, and regulatory compliance.▪ Continuously reviewed and updated standards and protocols to meet evolving business requirements and industry standards.▪ Leveraged reporting tools like Power BI to create insightful reports and interactive dashboards.▪ Collaborated with business stakeholders to identify key performance indicators (KPIs) and design analytical reports that aligned with their needs.▪ Developed and automated scheduled reports, ensuring timely delivery of valuable insights to stakeholders.▪ Developed grant scheme expression of interest and application forms in the CRM system, seamlessly integrating these processes to enhance efficiency, data accuracy, and overall grant management capabilities. Show less

Dublin, County Dublin, Ireland

▪ Conduct thorough credit assessments for new clients before initiating account setup.▪ Create and manage customer accounts within the CRM system, ensuring accurate and up-to-date records.▪ Utilize CRM expertise to facilitate seamless account management and enhance customer interactions.▪ Payment Processing and Financial Transactions:▪ Execute incoming payment processing in strict adherence to established financial policies and procedures.▪ Skilfully manage a variety of… Show more ▪ Conduct thorough credit assessments for new clients before initiating account setup.▪ Create and manage customer accounts within the CRM system, ensuring accurate and up-to-date records.▪ Utilize CRM expertise to facilitate seamless account management and enhance customer interactions.▪ Payment Processing and Financial Transactions:▪ Execute incoming payment processing in strict adherence to established financial policies and procedures.▪ Skilfully manage a variety of financial transactions, encompassing verification, posting, and recording of accounts receivable data.▪ Demonstrate proficiency as a CRM Superuser, leveraging advanced system knowledge to optimize processes.▪ Ensure meticulous reconciliation of the accounts receivable ledger, guaranteeing accurate allocation of payments in CRM.▪ Expertly investigate discrepancies and proactively resolve clients' billing concerns in a prompt and effective manner.▪ Facilitate timely payment of invoices through tactful bill reminders and proactive communication via phone and email.▪ Exercise discretion in enforcing necessary restrictions on customer accounts in cases of payment term non-compliance.▪ Regularly generate insightful financial statements and reports that provide a comprehensive overview of accounts receivable status.▪ Handle high volumes of calls and emails proficiently, providing clients with accurate and helpful information.▪ Utilize the EDI System to efficiently upload invoices, ensuring precision and efficiency in the invoicing process.▪ Skilfully calculate and issue monthly rebates, ensuring accuracy and compliance with company policies. Show less

Blackrock, Leinster, Ireland

• Engaging in thorough client consultations to assess existing processes and identify nuanced areas for enhancement, employing advanced analytics for a detailed evaluation.• Conducting meticulous data scrutiny and employing sophisticated analysis methodologies to craft comprehensive reports with strategic recommendations for process optimization, aligning with industry best practices.• Presenting findings to senior management through dynamic presentations, blending technical expertise… Show more • Engaging in thorough client consultations to assess existing processes and identify nuanced areas for enhancement, employing advanced analytics for a detailed evaluation.• Conducting meticulous data scrutiny and employing sophisticated analysis methodologies to craft comprehensive reports with strategic recommendations for process optimization, aligning with industry best practices.• Presenting findings to senior management through dynamic presentations, blending technical expertise and strategic insights to foster alignment and secure support for process improvement initiatives.• Creating intricate process maps using Microsoft Visio, offering a visual blueprint of organizational workflows with attention to complexity and interdependencies.• Generating detailed business documentation with technical specifications to streamline and standardize organizational processes, ensuring an efficient operational framework.• Developing tailored training materials rooted in industry standards for diverse business units, facilitating skill development and knowledge transfer aligned with organizational goals.• Conducting impactful training sessions using innovative methodologies and tools to promote continuous learning and skill refinement within the organization.• Implementing a robust process monitoring framework with advanced analytics and KPIs to ensure sustained effectiveness of implemented changes and prompt issue resolution.• Applying advanced data analysis techniques to produce insightful trending reports on the performance and impact of implemented processes, enabling informed decision-making.• Leading the development and execution of a comprehensive GDPR strategy, integrating legal, technical, and operational aspects to ensure compliance, data security, and privacy, mitigating regulatory risks and enhancing stakeholder trust. Show less

Blackrock, County Dublin, Ireland

- Utilizing electronic communication channels, such as email and formal letters, to engage with applicants and confirm their commitment to the application process while adhering to established communication standards.- Conducting an in-depth analysis of applicant files inactive for six months or more, employing data mining techniques to identify and categorize outstanding documentation requirements accurately.- Systematically categorizing files for offsite storage based on criteria such… Show more - Utilizing electronic communication channels, such as email and formal letters, to engage with applicants and confirm their commitment to the application process while adhering to established communication standards.- Conducting an in-depth analysis of applicant files inactive for six months or more, employing data mining techniques to identify and categorize outstanding documentation requirements accurately.- Systematically categorizing files for offsite storage based on criteria such as retention policies, regulatory compliance, and business needs, ensuring an optimized storage solution.- Facilitating effective communication with senior management through established channels, providing regular updates, and seeking strategic guidance as required.- Documenting comprehensive notes and annotations within the client's system, ensuring structured and easily retrievable information.- Updating physical file locations in hardcopy repositories systematically, employing tracking mechanisms for accurate record-keeping.- Proactively managing files by expiring and recommending them for offsite storage when applicants decline to continue, show non-responsiveness, or fail to adhere to specified time frames.- Leading a systematic file room overhaul, applying best practices in information architecture and storage optimization for enhanced efficiency.- Generating detailed reports using data analytics tools, providing insights into File Cleanse project outcomes, trends, and areas for process improvement.- Conducting thorough audits of team members' work, using advanced methodologies and tools to ensure file management process accuracy, compliance, and integrity. Show less

County Dublin, Ireland

- Verifying the accuracy of prices and receipt of all items in invoices received from suppliers through an automated validation process, ensuring adherence to procurement protocols and mitigating discrepancies.- Overseeing the end-to-end process of timesheet submissions, - Employing financial software tools for the meticulous preparation of invoices and receipts, ensuring compliance with accounting standards and facilitating seamless integration with finance systems.- Utilizing… Show more - Verifying the accuracy of prices and receipt of all items in invoices received from suppliers through an automated validation process, ensuring adherence to procurement protocols and mitigating discrepancies.- Overseeing the end-to-end process of timesheet submissions, - Employing financial software tools for the meticulous preparation of invoices and receipts, ensuring compliance with accounting standards and facilitating seamless integration with finance systems.- Utilizing workforce management software for the creation of sophisticated rosters and staff scheduling. - Executing weekly stock takes using inventory management systems equipped with barcode scanning technology, enhancing accuracy and efficiency in inventory tracking.- Utilizing point-of-sale systems to serve customers and process orders efficiently, employing cashless transaction technologies to enhance customer experience.- Extracting and collating data for sales, waste, stock takes, and purchases through advanced reporting tools, facilitating data-driven decision-making for strategic business optimization.- Managing large amounts of cash through secure cash handling protocols, implementing secure cash collection and change drop systems with regular reconciliations.- Utilizing electronic procurement systems for placing orders with multiple suppliers, employing data analytics for vendor performance evaluation and ensuring optimal procurement strategies for cost-effectiveness. Show less

Brighton, United Kingdom

• Conducting a comprehensive Time and Motion study for Customer Fulfilment teams through a meticulously designed, fair, and transparent process. • Instituting a systematic and repeatable process for conducting future Time and Motion studies, utilizing statistical techniques to ensure accuracy, consistency, and scalability. • Facilitating a structured feedback loop by actively engaging with senior management to gather insights and recommendations stemming from the Time and Motion study… Show more • Conducting a comprehensive Time and Motion study for Customer Fulfilment teams through a meticulously designed, fair, and transparent process. • Instituting a systematic and repeatable process for conducting future Time and Motion studies, utilizing statistical techniques to ensure accuracy, consistency, and scalability. • Facilitating a structured feedback loop by actively engaging with senior management to gather insights and recommendations stemming from the Time and Motion study. Utilizing advanced feedback mechanisms and analytics tools to extract valuable qualitative and quantitative data, ensuring a data-driven approach to decision-making.• Developing a comprehensive plan based on the insights gained and providing a 30-day notification of proposed changes to senior management. This includes a detailed analysis of the anticipated impact on customer fulfilment goals, operational efficiency, and resource allocation, backed by robust data and strategic considerations.• Conducting a post-implementation review in collaboration with senior management to assess the effectiveness of the implemented changes. Employing advanced performance metrics and data analytics to measure the success of the adjustments made, ensuring alignment with organizational objectives and customer fulfilment targets.• Taking a technical approach to the development and delivery of training materials, incorporating e-learning platforms, multimedia elements, and interactive modules. • Incorporating elements of knowledge transfer, skill development, and real-time feedback mechanisms into the training delivery, utilizing advanced instructional design principles and technologies to maximize the effectiveness of the training program. Show less

Brighton, United Kingdom

• Thoroughly examining and monitoring forms submitted by merchants and Client managers, ensuring meticulous alignment with information stored in our systems to uphold data accuracy and integrity.• Facilitating the processing of forms by third-party entities, promptly notifying Merchants and Client managers of outcomes via the CTI console, ensuring timely and transparent communication.• Conducting detailed investigations into accounts subjected to Federal Backup Withholding, employing a… Show more • Thoroughly examining and monitoring forms submitted by merchants and Client managers, ensuring meticulous alignment with information stored in our systems to uphold data accuracy and integrity.• Facilitating the processing of forms by third-party entities, promptly notifying Merchants and Client managers of outcomes via the CTI console, ensuring timely and transparent communication.• Conducting detailed investigations into accounts subjected to Federal Backup Withholding, employing a comprehensive approach to address any discrepancies and maintain compliance.• Customizing mass mailing letters for merchants within the designated scope, implementing precision and attention to detail to ensure accurate communication.• Routinely dispatching updated reports to Client managers on a weekly basis, providing a comprehensive overview of case progress for effective tracking.• Fielding inbound calls from Merchants and Client managers, adeptly addressing queries and resolving issues to ensure optimal client satisfaction.• Compiling written information for distribution to merchants, demonstrating a commitment to clear and concise communication.• Actively participating in daily Production meetings, contributing insights and updates to ensure streamlined team communication.• Assuming a pivotal role in training new team members, addressing queries and issues, and participating in the interview process for potential hires alongside Team leaders.• Regularly reviewing and updating processes related to 6050w and Return Mail, ensuring alignment with regulatory requirements and optimizing operational efficiency.• Serving as an integral part of the Business contingency plan team, contributing to strategic initiatives for maintaining business continuity in unforeseen circumstances.• Engaging in efforts to identify accurate addresses for merchants by systematically addressing returned mail, employing proactive measures to enhance data quality. Show less

Brighton, United Kingdom

• Facilitating the placement of students with Host families during peak periods, meticulously adhering to inspection criteria and EF procedures to ensure a seamless and high-quality experience for students.• Proactively reaching out to Inactive host families, engaging in communication strategies to rekindle relationships and maximize host family availability.• Managing the comprehensive process of processing and maintaining meticulous records of host families' accommodation details… Show more • Facilitating the placement of students with Host families during peak periods, meticulously adhering to inspection criteria and EF procedures to ensure a seamless and high-quality experience for students.• Proactively reaching out to Inactive host families, engaging in communication strategies to rekindle relationships and maximize host family availability.• Managing the comprehensive process of processing and maintaining meticulous records of host families' accommodation details, utilizing advanced record-keeping systems to ensure accuracy and compliance with EF standards.• Crafting and regularly updating written information provided to prospective host families, incorporating the latest guidelines and information to facilitate a clear understanding of expectations and requirements.• Providing essential pre-departure accommodation information to host families, ensuring they are well-informed about the arrival details and needs of incoming students, thus fostering a smooth transition for both parties.• Conducting visits and checks on host families when necessary, aligning with EF guidelines to uphold the highest standards of student well-being and accommodation quality.• Addressing inquiries from sales offices pertaining to homestay issues, leveraging in-depth knowledge and experience to provide timely and accurate responses.• Handling incoming calls from Host families, addressing concerns related to current students or payment matters, demonstrating a proactive and solution-oriented approach to ensure positive host family experiences.• Serving as the on-call emergency contact for one week, dealing with various issues such as under-18s missing curfew and coordinating responses to calls from sales offices regarding student arrivals (missed flights or delays). This involves contacting the Taxi Company to rearrange transfers and promptly informing host families to minimize disruptions. Show less

Brighton, United Kingdom

* Managing a small team & ensuring all staff were aware of any tasks to be completed by the end of the day/week. * Checking off deliveries, manually and then inputting the data into the system. * Merchandising stock and creating displays. * Putting up ticketing and graphics advertising different promotions and sales. * Promoting Formal hire and attending wedding events and organizing in store wedding and fashion shows. * Opening store accounts. *… Show more * Managing a small team & ensuring all staff were aware of any tasks to be completed by the end of the day/week. * Checking off deliveries, manually and then inputting the data into the system. * Merchandising stock and creating displays. * Putting up ticketing and graphics advertising different promotions and sales. * Promoting Formal hire and attending wedding events and organizing in store wedding and fashion shows. * Opening store accounts. * Authorizing exchanges & refunds. Show less

Brighton, United Kingdom

• Processing a range of sales• Replenishing stock when required• Promoting new and existing products• Assisting customers with product selection• Merchandising and creating visual displays• Providing customers with excellent customer service• Promoting benefits and opening store credit accounts• Dealing with a range of customer complaints and queries in a calm and polite manner

Computing, Computing, Higher Certificate In Computing (Lvl 6)

Gcse