Shane D. Email & Phone Number

San Ramon, Ca, Us

Pleasanton, California, Us

Workday OMS (Object Management Service) is the very heart of Workday core applications, by providing platform capability for a distributed system with high availability. I have led several teams in Pleasanton and Dublin Ireland in the following areas* Instance Model supporting semantics of the data in memory and on disk* Data Conversion services for application upgrade without the maintenance window* Persistence layer for abstraction of the data storage technology* Tenant Lifecycle for weekly platform upgrade capability* Component Runtime, reactive dependency injection framework and runtime, for OMS services working together forming a highly-concurrent, distributed and component-based applications.Achievements:* Worked with key architects in the organization to form the technical vision for how different parts of Workday core platform can evolve with the Workday core architecture while maintaining service SLA with agility.* Built team from 4 engineers to 9 engineers in one year. Led the hiring effort in the organization, established hiring process and multiple channels to source talents in the market.* Led the initiative to transform a critical platform upgrade service to a distributed parallel service that improves the processing throughput to 100 times.* Formalized the operation of on-call and support for weekly platform upgrade. Through partnership, cross training, and new platform capability, reduced escalation frequency from 3-4 times a week to once every other week, and identified common cases and reduced the time-to-recover from 90 minutes to 10 minutes.

* Spearheaded in defining a Program Management role that helps Paxata succeed by increasing product release predictability and transparency. * Identify the key risks in the programs and projects. Ensure the projects are addressing market needs delivering high business value in a timely manner. The result is that projects changed from delaying most of the time to on track 100%.* Look across engineering practices to measure and improve the result of each development cycle by adopting practices across the board through coaching, mentoring, assisting.* Manage Platform team members responding to requests from feature teams, DevOps, Customer Success to pave the road for future infrastructure and solve current production issues. Inspire the team to understand what to build as well as how to build it on time.* Upon invitation from VP of Technology, joined DevOps team on its planning and execution. Within 2 months, transform the team into a productive team that can handle all incoming requset within stated SLA and kicking off big initiatives to transform the production environemnt.

San Antonio, Texas, Us

Monitoring, Metrics and Intelligence are the three pillars of the IT Operations Management Analytics platform supporting the branded "Fanatical Support" at Rackspace across business units. The integrated products are Managed Operations (2012), Cloud Databases (2013), Rackspace Private Cloud (2014) and Dedicated Hosting (2015). The high performance, reliable SaaS offering greatly reduces the cost of monitoring solution and have been enjoying tremendous growth among Rackspace customers.* Building monitoring strategy that provides fanatical support to Rackspace customer and generate customer insight for Rackspace. Leading market communication on product exposure of Rackspace Monitoring.* Launching Rackspace Metrics product. Building and executing go-to-market strategy for a product that will cut the cost of metrics storage to its fraction seamlessly. * Building business partner inside and outside Rackspace to increase the conversion rate by providing the user a complete solution for their monitoring needs.

San Mateo, California, Us

DevOps applications include three major category: functional testing, performance testing, and collaboration tools. As of 2013, the functional testing application uses an internal cloud to manage and analyze 8 million Guidewire tests every day. The performance testing manages a pool of application server, database and load machine with certain performance specifications, and enable the performance engineers to initiate 500 performance runs and analysis with a click of button every month. The collaboration team manages a collection of development collaboration tools like JIRA, confluence, GitHub, Nexus and help the development team to integrate them into the daily development process.* Developed scorecard for DevOps to track, communicate and improve the 2-million dollar operations to stay ahead of the development team growth.* Conducted interview, data gathering and analysis on the DevOps activities, enabled the operation strategy of achieving efficiency with cloud technology and staffing strategy for the year.Led the Implementing Guidewire platform support features including XML support, SOAP end points, Geocoding, Archiving, Reporting, and Messaging.Led 5-engineers on the development of common application features including activities, assignment, message, reporting, document management, rules, workflow, distributed worker, batch process* Transformed team into the first self-organizing Scrum team through stages of leading, managing and coaching.* Led reporting feature analysis and set the testing strategy for InetSoft with the help of product manager and QA* Led the effort of tracking the project progress and used it to force the conversation of cutting down product scope in half* Reverse engineered legacy features, documented the product features, provided strength and weakness analysis, set product design and testing strategy

San Mateo, California, Us

Led 30 engineers and QAs on the development of the Guidewire platform for Guidewire ClaimCenter, PolicyCenter, BillingCenter, and ContactCenter.* Restructured platform feature portfolio to meet the fast-changing demand from customers and application teams, which ensured the availability of Guidewire products in the market* Led various successful high-profile platform projects by managing the backlog with the help from product manager and getting members of different functions to work as a team.Led the Implementing Guidewire platform support features including XML support, SOAP end points, Geocoding, Archiving, Reporting, and Messaging.Led 5-engineers on the development of common application features including activities, assignment, message, reporting, document management, rules, workflow, distributed worker, batch process* Transformed team into the first self-organizing Scrum team through stages of leading, managing and coaching.* Led reporting feature analysis and set the testing strategy for InetSoft with the help of product manager and QA* Led the effort of tracking the project progress and used it to focus on scope control and ensure the successful delivery of the project within the timeline and with quality code.

* Led usability study and implemented the rich editor for plot script.* Performed feasibility study and market research. Led the implementation for enterprise offering in two product lines. Conducted a dozen sales calls and user focus group discussions.

Chicago, Il, Us

Traveled within US and to China to bring agile software development practices to enterprise projects, many of which are in the fortunate 500 companies.* Led various consulting projects. Authored a paper on methodology and architectural design as part of compliance requirement for the client. Trained team members on requirement gathering process.* Performed benchmarking, value analysis and delivered coaching to architects during customer engagements.* Coached client as well as the new hires in the office on agile practices.

Newbury, Berkshire, Gb

In charge on all testing related features on J2ME, J2SE and J2EE, as well as the internal testing effort by designing the testing framework for JBuilder.* Initiated and led analysis on testing support needed in J2ME, J2SE and J2EE development. Set the testing support strategy and roadmap for the flagship product JBuilder. Led the implementation and ensured JBuilder’s leadership position in the space of testing support. * Communicated JBuilder features in testing and mobile development through newsgroup and support. * Designed and conducted usability test during JavaOne conference. Created personas and produced interaction design document for the productivity features of JBuilder.

An XP developer working on Java based web applications.* Learned and applied extreme programming methodology to user requirement gathering for Novell networks. * Analyzed the chain of activities in the development integration cycle, identified the bottleneck, and implemented the fix to cut down the cycle time by 10%.

Us

Software consultant using rational unified process (RUP) methodology* Learned voice XML and developed a checkin system for a premier provider of truckload, logistics and intermodal services. Analyzed usage scenarios and designed the screen workflow to minimize the switch of the screens

In charge of the development and maintenance for an online auction site for heavy equipment. The site offers live audio streaming and provides tool for our bidders to interact with our customer and conduct proxy bidding.* Supported the VP of Engineering by setting the product feature map and testing plan. Built the development team with designer and tester. Set strategy for implementation, UI design and testing so that each member can effectively organize himself/herself around the team goal.* Solved the obstacles set by the outsourcing companies and insisted on milestones with live demos. Used the opportunity of live demo to obtain the binary, decompiled the code to assess the design quality of the product and made termination recommendation to the VP of Engineering.

Global, Us

I started working on the password encryption piece that is written in VC++. I learned about Sybase tuning, RPG on AS/400 and figured out the integration components between the two. After writing the missing documentation on the integration between the two system, I identified and made improvement in a critical area, resulting the processing time to less than one tenth of the original time.

Mba, Management

Master Of Science (M.S.), Computer Science

Bachelor Of Science (B.S.), Physics