Shane Murphy Email & Phone Number

Boston, MA, US

• Managed sales teams of two managers, five supervisors, and 65+ sales agents.
• Achieved and exceeded revenue targets of up to $78M annually.
• Implemented people-first performance management guidelines to increase retention.
• Created $2M incentive budget and recreated org structure.
• Charged with AI software implementation with sales team and reported out on usage and trends to executive team.
• Communicated weekly results, profit trends, and training actions for sales, service, and operations to executive team.

Boston, Massachusetts, United States

• Ranked as a top 20 company leader out of 1800+ employees; Participated in Top 20 leader offsites for cross functional executive alignments. Top ranked overall sales manager three consecutive years.
• Managed 3 Senior Sales Supervisors, overseeing 40+ employees. Launched 3 outbound sales teams while balancing 3 inbound sales teams simultaneously.
• Achieved and exceeded revenue targets of up to $78M annually. Consistently lead company in KPIs including conversion, upsells, and customer service scores,
• Navigated difficult conversations with staff while delivering clear, direct and transparent feedback to improve performance of team members.
• Inherited 2 underperforming sales teams of 20 reps and increased leadership success rate by 15 points in 3 months.
• Onboarded and mentored 5 sales coaches. Developed 3 coaches to promotion.

Boston, Massachusetts, United States

• Oversaw new hire training class transition to sales floor with 80% retention goal.
• Merged sales and service departments during Covid-19 restructuring, during which time promoted to top Sales and Service Manager.
• Maintained 2019 retention levels throughout covid pandemic by creating a rotational program and identifying guidelines for sales agents fast tracked for promotions.
• Ranked highest in department for Tableau skills tasked with training managers in the software and sales analysis.
• Partnered with workforce management team to maintain hiring forecast and weekly staffing forecasting to communicate scheduling.
• Charged with implementing new communication strategies for call center and measure performance changes, improved customer ratings by 5 points.

Boston, Massachusetts, United States

• Top ranked Supervisor of 2019, driving 20+ employees to achieve 97.7% of goals through Supervisor tenure. Promoted from new hire supervisor to senior sales supervisor.
• Trained new hire supervisors and performance-managed bottom performing supervisors.
• Completed 130% staffing expansion initiative by promoting 36 employees.
• Led unique trainings, as well as team and department meetings, for in-office and homeworker direct reports.
• Worked with overseas offices, as well as service and operations teams, to decrease financial errors.

Greater Boston Area

• Top Sales Agent of 2017, generating over 11 million in revenue.
• Fastest promoted associate in the TRC in 2017; promoted to highest ranked Sales team within 10 months.
• Only non-management associate to complete the seven-week Leadership Development Program for onboarding supervisors and coaches.
• Successfully coached bottom performing associates through performance management actions.

Greater Boston Area

• Launched China program for start-up travel business, increasing profits to top 10 countries within 6 months using a consultative sales approach. Consistently exceeded monthly inquiry to booking conversion percentages.
• Ranked top flight salesperson on Asia team; highest grossing flight sale in domestic company history.
• Trained new hires to integrate software systems to create and sell unique detailed itineraries based on client requests.
• Maintained 90% customer service quality Index by coordinating with international ground handlers and product executives to create and improve new and existing product.
• Travelled internationally (China and England) to meet with regional offices, strengthen supplier relationships, and quality-check products.

Greater Boston Area

• Managed satellite branch independently, and consecutively placed within top 5 in Boston inside sales matrix for individual gross profit and upsell percentages.
• Increased the Prudential Boston Branch’s Enterprise customer service quality index to its highest on home city sales index in recent history at 91%.
• Trained new hires to manage finances, collect accounts receivable, balance accounts payable, and facilitate communication between insurance companies and customers.
• Top corporate lead generator, maintained rapport with corporate accounts through outside sales and marketing.
• Reviewed monthly and yearly sales at daily meetings to track sales figures, establish daily sales goals and forecasts, and manage inventory needs.

Boston, MA

• Worked with a reliable team to become a Thrillist rated top new restaurant in Boston.
• Improved interpersonal skills to become more efficient in customer service through an in-depth knowledge of the menu, nightly specials, beer and wine and basic mixology.
• Participated in daily staff meetings and training sessions to improve workflow, employee retention and open communication.

Belmont, MA

• Manager on Duty overseeing staff and handling escalated issues.
• Trained Front of House employees for the opening of four new restaurants
• Satisfied <100 clientele a day prioritizing tactical customer service through team collaborations throughout 50-80 working hour week.
• Participated in supply and paper goods inventories, and 40-60 financial transactions per day.
• Track record of successful client retention. Contributed to an increase in yearly sales of 8%, surpassing personal and professional financial goals.
• Implemented Bonus program boosting sales and employee participation.

• Contacted 40 companies regarding their interest in exporting internationally, specifically the market opportunity in China.
• Successfully provided a 30-page analysis of in-depth marketing research of 100 California based solar panel manufacturers through a team of selected International Business Scholars.

• Independently researched sustainable development in Hong Kong regarding the education system, government, industry associations, and corporations in Hong Kong.
• 30 page in-depth SWOT analysis of current and future implementation and participation of sustainable development regulations.

• Increased 2011 Senior Class Yearbook distribution from 92% of total supply in 2010 to 97% in 2011.
• Marketed yearbook sponsorship to local businesses and alumni through local advertising, e-mails, and telephone calls.

Hong Kong

• Developed written and spoken English of Hong Kongese students from Level 1 to Level 3 in the Hong Kong Certificate of Education Exam.

• Assisted teachings in organizing classroom activities to fit the academic needs of 30 children aged 4-6 throughout a 6-hour day.

• Taught 100 students fundamental hockey skills throughout seven hour, two-week sessions

Bachelor'S Degree, International Business

Bachelor'S Degree, International Business