Shankar Kumar Email & Phone Number

New Delhi, Delhi, India

• Added Sales support to generate revenue of USD 50,000 in span of 2 years (Dedicated corporate accounts)
• Cost negotiations with vendors to save on operational expenses by 15%
• Travel with corporate for execution of the trip/event
• Experience of working on projects for corporates like HDFC, AXIS, SBI, AMUL, JSW, GOVT DELEGATES and many more
• Operated 6000+ PAX in a financial year with repeat business from corporate
• Improved operational planning and business frameworks to enhance human resource utilization

New Delhi, Delhi, India

• Single point of Contact for Customer service of visa and passport application in USA and CANADA
• Handled transistion of project from previous service provider for existing applications with Embassies in USA & CANADA
• Managed quality assurance program, including off-site evaluations, internal audits and customer surveys
• Saved $20,000 in a financial Year by implementing cost-saving initiatives that addressed long-standing problems
• Prepared a variety of standard responses for team as part of customer service response and reports to respective Embassies
• Used Microsoft office and other software tools to create documents and other communications.

Gurugram, Haryana, India

• Handled customer support division for Telcom sector in United Kingdom
• Delivered individualized support to clients for their concerns
• Escalating customer’s concern to technical support team through inhouse support tools
• Handle billing, tariff, and network related queries
• Experienced with both Email & Chat process

New Delhi, Delhi, India

• Accepted visa application documents as per checklist of the Embassy of respective country
• Scrutinize applicant’s visa application documents to be acceptance at the centre.
• Document verification submitted by applicant
• Liaison with Embassy for day-to-day update, application submission and collection of passports for processed applications
• Maintain SOP, SLA & other compliance policy as per Embassy standard
• Prepare daily MIS for Embassy as well as office management