Shanna Wright Email & Phone Number

Texas, United States

Plano, Texas, United States

> Responsible for Change Management (Credit and Compliance) and Product Implementation for all 4 organizational channels ($100B in fundings) - Sales and Operations; > Including defining charter/scope, stakeholder alignment, determine business requirements for technology, ensure milestone deliverables are met, and shepherding changes/products through QA testing and launch according to established timelines.

Plano, Texas, United States

> Managed a team of business support analysts/relationship managers responsible for 54 third-party vendor relationships;> Daily responsibilities included vendor sourcing and due diligence, contracts and onboarding, performance oversight (production and quality), and invoice reconciliation;> Implemented countless process improvement opportunities;> Developed an allocation model for our Appraisal Management Company vendors, and aligned scorecards for impact.

Plano, Texas, United States

> Launched a full-service HVAC company, offering a full range of residential and commercial services including Maintenance, Repair, Replacement and Indoor Air Quality;> $850k in Sales in first year of Operations; > $1M valuation in under 2 years; > Secured 300+ commercial and residential Maintenance contracts

Plano, Tx

2015-2017: > Managed a Quality Assurance Compliance team responsible for In-Line review of all retail loans in an effort to remediate Insurance & Guaranty and Regulatory Compliance (TRID, ECOA, HMDA, RESPA, FDPA, Privacy) tall bars; > Developed and deployed audits, analyzed results and implemented remediation cures2017-2019: > Launched Third Party Strategy & Oversight group in an effort to improve oversight and deploy strategic initiatives within Mortgage Fulfillment Division;> Developed and implemented a multi-site process alignment - wrote policy and procedures, created process flow maps, established escalation protocols, constructed and monitored scorecards.

Calabasas, California

Resolution Strategies Group for Strategic Portfolio Management> Management of all matters related to successful and timely resolution of contractual claims resulting from breaches to the MSR Purchase and Sale Agreement asserted by various Successor Servicers > Created claim review criteria and decisioning standards in consideration of contractual obligations and business objectives; > Developed an executive-level Health Scorecard that provided a summary of claim statuses and other top priority watch/risk items in an effort to monitor counterparty behaviors and trends.

Thousand Oaks, Ca

Outbound Claims Management for Strategic Portfolio Management/CL Division (LAS)> Supervised a team of Loss Mitigation Analysts; C-Level negotiations and settlements on existing loan losses and future risk exposure resulting from breaches to the Loan Purchase Agreement via Correspondent Lending – portfolio consisted of 200+ repurchase clients, 1,500 loans and $200MM in exposure; > Created and Delivered training modules related to mortgage banking and role-required skill-sets; > Developed a Portfolio Management tool that enhanced analyst’s ability to analyze portfolio from multiple angles quickly, resulting in improved efficiency, increased contact ratios and greater visibility;> Resolved over $300MM in exposure; 70+ client settlements

Thousand Oaks, Ca

Outbound Claims Management for Legacy Asset Services/CL Division> Mitigated loan losses and future risk exposure resulting from breaches to the Loan Purchase Agreement via Correspondent Lending including, negotiated resolutions of repurchase obligations through alternative means, including indemnification, settlement and increased market share agreements based upon offset of forecasted revenues; > Monitored and routinely reported on Client’s financial health, market pressures, engagement and willingness to resolve;> Analyzed and conveyed complex proposals to Owners/C-level executives in a manner that was persuasive, yet considerate of their on-going relationship with the Bank;> Resolved $50MM+ in exposure;

Political Science

Bible/Biblical Studies, Valedictorian